Tesco Bank

TheBanker

Paul Lewis from the BBC has Tweeted asking if anyone knows of a problem. https://twitter.com/paullewismoney?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor Unfortunately he quoted the wrong twitter handle for Tesco but if you are on Twitter it may be worth trying to get his attention as a call from him to the Tesco press office may elicit more of a response than the customers seem able to.

steve65e

I've had the texts and emails but my accounts are ok. My partner has £20 missing but hasn't been contacted.

We've moved everything across to the savings accounts for now.

Sunshine62

My 'inactive' account received the Email and Text, have been in to check and all seems OK, recent payments are just interest.

OH does not seem to have an messages and his account is in constant use....all seems OK there.

Spent a while trying to get through but had inkling there was a widespread problem when they didnt answer at 8 on a Sunday. Why send such a message when they could have explained better so as to stop having everyone calling them.

jem16

Sunshine62 wrote: »

Spent a while trying to get through but had inkling there was a widespread problem when they didnt answer at 8 on a Sunday. Why send such a message when they could have explained better so as to stop having everyone calling them.

Quite probably an automated message but should now be being handled better than it is.

davethorp

Had the text and email. My available balance is what it should be but my balance is quite small. I'm only using the account for the bonus points at tesco.

Been on hold for 30 mins

Shedman

"We've moved everything across to the savings accounts for now."

Ditto - I'm doing likewise. Not worth the hassle of having to go through fraud team if anything happens for sake of a few quid in interest. Once they put out a statement about it and confirm they have an answer then I'll put it back

TheBanker

I got through - the woman couldn't do anything other than take my number for someone to call me back.

She said she had been working til 1am then was back in at 8am so she has my sympathy.

Tesco Bank management seem to have their heads in the sand and are letting everyone down (except people who Tweeted yesterday with questions about car insurance, who seem to be getting responses!)

castlehills1

Checked my balance this morning, over £600 light, Phoned Tesco bank (on hold for 1 hours 16 minutes) and did some online digging whilst on hold. Spoke to a lad named Luca who confirmed fraud in big scale, Securites team dealing with it now and will call back within 48 hours. Luca confirmed that once sorted all funds will be back in my account (Timescale unknown) and logged the complaint with an offer of £25 as a goodwill gesture. At this stage I have had my account dipped by over £600, and have £21.88 left.:mad:

[Deleted User]

Their poor Twitter team seem oblivious. They must be remote/home based as it sounds like everyone else in Tesco HQ is having fun answering phone calls.... they couldn't possibly be in the same building and not realise something is up!!

Another vote for internal security breach. Only way these cards for the 'savings' current accounts could have their number acquired.

Shame I'd love to work in IT security at a bank but need a credit check to make sure I don't steal customers money...... rather ironic after today!!

Maureen43

Morning All

I have just got through using an alternative route - select Option 2 (new customer) then option 2 from the next menu (update on application).

The call was answered in about 30 seconds.

All they could do was take my details and promise me a call back within 48 hours but at least I got through.

There has been a "national incident" apparently.