Nationwide Flex Regular Saver 13th payment

butterflymum

As some folks were discussing/had issues concerning both the Flexclusive Regular Saver (which this thread was originally about) and the Regular Savings accounts, I've started a separate thread on the latter at:


https://forums.moneysavingexpert.com/discussion/5569360

david78

Well I have my interest but I am still not happy that this has taken so long. I had plans for the interest which I cannot now action. My complaint is still active and I will ask how they are going to put this right and provide a better service going forward.

borkid

Opened on 1st Dec 2015 and the interest has just been added to my saver account despite asking them to credit it to my flex account as the saver account is in the process of closing.

derrick

derrick wrote: »

My interest just added to the issue 8, not showing on home page but is when clicking on issue 8 account. Showing as credited 05th December.

Just tried to transfer the full amount into my current account but it is saying "your money has not been transferred. There are insufficient funds in your account".

Ashen wrote: »

I hope this is a really daft question, but when I click to select my Flexclusive Saver Issue8 - there appears no way to actually transfer any money out from it?!

To be clear, I haven't removed anything yet, so balance is showing £6,000 (and interest shows as a transaction if I click into the account but not paid).

It's the same if I go onto the 'Move money and manage payments' page - no options to transfer.

YorkshireBoy wrote: »

Does the 'transfer between my accounts' function work? (left hand side of the screen).

As per my post 276, (quoted), this is what I tried re that post and it would not allow, however I have just gone into the account and it is showing in the Issue8 and I have successfully transferred it into my NW cuirrent account which is what I tried to do yesterday re post 276.


.

mgarl10024

Mine was due to mature on December 6th so (rightly or wrongly) I expected the switch and interest payment to occur yesterday. Nothing happened.

It was a bit confusing though. I opened the account on the 6th (and screenshots of the process say the 6th), but the transfer and the letter welcoming me are dated the 7th. Then there's the point about it being the 'anniversary' of the account opening date vs after a year.
So I'm not sure whether it should be 6/12/15->5/12/16, 6/12/15->6/12/16, 7/12/15->6/12/16 or 7/12/15->7/12/16.

Logged in this morning and the account has been switched and the interest is there, dated the 6th. I'll run with that

taylornj

I have my interest, was still in the Flexclusive saver issue 8 account, the account hasn't been closed and transferred as requested. So I've moved it over to the loyalty saver account myself, and it only gets 0.95% there but better than 0.5%.

Last thoughts are customer support staff, don't have the same level of training as branch staff and those with enough training are in short supply is the reason behind the long delays from customer services. Otherwise how can branch staff complete the task in a matter of minutes. Never really questioned branch closures, but this level of service makes you wonder.

Careful_ly

My interest has now been added, but does anyone else think it is wrong that they are showing the interest as being added on 5th when it clearly was not !!

adindas

Careful_ly wrote: »

My interest has now been added, but does anyone else think it is wrong that they are showing the interest as being added on 5th when it clearly was not !!

Yes. It is a mistake which show some degree of incompetency from NW that should not happen.

You could take advantage if it by by asking for compensation. Few people here has got it.

KTF

My interest arrived in my Flexclusive Saver Issue8 account today.

book12

Got a letter a few weeks ago that the Flexclusive Regular Saver will mature on 7th December into a Flexclusive Saver Issue 8. This didn't happen, and no interest paid too.