Nationwide Flex Regular Saver 13th payment

bigadaj

ColdIron wrote: »

Darling fascist bully boy,

Give me some more money, you ba###rd.

May the seed of your loins be fruitful in the belly of your woman
Birdwell

Might work

That ages you.

YorkshireBoy

bigadaj wrote: »

That ages you.

And me!.....

JuliusCaesar

Birdwell wrote: »

but if I can get £30 just by sending a strongly worded letter, I think I'll take it.
Any tips on how to word the complain ?

Your letter doesn't have to be strongly worded, just state the facts and why you consider the service received has been unsatisfactory. I would suggests that this now relates not only to interest not having been added as expected but also the total lack of communication, when an email could easily have been sent explaining the situation.

In my experience (at least with banks and building societies I have been associated with for decades) you will automatically be offered compensation in circumstances such as this if you make a complaint with any validity.

Birdwell

Darling fascist bully boy,

Give me some more money, you ba###rd.

May the seed of your loins be fruitful in the belly of your woman

I had to look that one up. I wasn't born yet in 1984...

Noted JuliusCaesar, that's helpful advice

colsten

JuliusCaesar wrote: »

I think the situation with Nationwide is more serious as it is not just unclear T&Cs, but incompetence and/or negligence.

I agree that they can be accused of incompetence/negligence about the missing interest on the FlexClusive Regular Saver. The T&Cs, however, were very clear - interest will be paid on anniversary and/or closure of account. They failed to pay on anniversary, they failed to contact me with an apology, and they failed rectifying the issue for the last 3 working days.

bigadaj

Birdwell wrote: »

I had to look that one up. I wasn't born yet in 1984...

No compensation for missing out on all the good music and comedy etc......

darkidoe

colsten wrote: »

I agree that they can be accused of incompetence/negligence about the missing interest on the FlexClusive Regular Saver. The T&Cs, however, were very clear - interest will be paid on anniversary and/or closure of account. They failed to pay on anniversary, they failed to contact me with an apology, and they failed rectifying the issue for the last 3 working days.

The problem I think is on anniversary or day after anniversary, the account is changed to a Flexclusive saver Issue 8, which has an updated interest payment date of 31 Dec 2016.

It's a pain but I think the only way to get the interest up front is to close the account.

Update: Now I can't even secure message them!!

ffacoffipawb

darkidoe wrote: »

The problem I think is on anniversary or day after anniversary, the account is changed to a Flexclusive saver Issue 8, which has an updated interest payment date of 31 Dec 2016.

It's a pain but I think the only way to get the interest up front is to close the account.

Update: Now I can't even secure message them!!

They are absolutely useless. My son is looking for an account, wont recommend he uses this shower!!!

Terry98

darkidoe wrote: »

The problem I think is on anniversary or day after anniversary, the account is changed to a Flexclusive saver Issue 8, which has an updated interest payment date of 31 Dec 2016.

It's a pain but I think the only way to get the interest up front is to close the account.

Update: Now I can't even secure message them!!

I am closing the account and opening a new one to ensure I get the 5% for another year.

It seems pointless keeping an account that only pays ,5% (thanks for the heads up yesterday, veryintrigued!)

You can register your complaint by phone if you want to http://www.nationwide.co.uk/support/contact-us/call-us#xtab:complaints

33Lurcher

I managed to open a new one withe the 5% at the weekend , I messaged them about the lack of % (eventually after their website kept saying technical probs) .
Replied saying they have now closed the old account and it will be 5/7 days for interest to be sent to my nominated account .
The old account is still showing together with the old 2% saver that I also asked to be closed .
I have been with them since 1982 and a little frustrated with their website and poor messaging system (usually several attempts at composing message before it goes through).