Nationwide Flex Regular Saver 13th payment

JuliusCaesar

The way to get compensation is to register an official complaint, not just engage in a normal communication with a member of customer services. If your complaint has any justification, you will normally be offered some compensation, which is likely to be commensurate with the level of inconvenience you have suffered, but may also take into account how long you have been a customer. I have also found that if you are a long-standing customer and have a genuine grievance, threatening to close all your accounts and take your business elsewhere can significantly affect the amount you are offered.

KTF

No sign of mine yet either.

mapk

Glen_Clark wrote: »

No. Its quite normal that the only way to get the interest before the due date is to close the account.

Yeah, due date came and went and still no sign of the interest due :mad: losing interest here

adindas

ColdIron wrote: »

I could be wrong but I haven't seen anybody in this thread claim they have received any compensation let alone £30.?

Did you read all the posts in this thread alone before writing this ?

ColdIron wrote: »

Personally I am against the culture of baseless compo claims as it reduces the benefits that can be offered to everyone else
I hope this helps

Well you are entitled to your own opinion, but are we talking about the banks here or charity ???

I learn from this MSE to play with the banks at their own games. I understand that this is the spirit of this forum as well as one of the main reason why the people are here.

I do not believe that the money paid for compensation will be diverted to benefit other people. The trickle down effect do not work in business, where the main goal is to maximize the shareholder's values...

Rich2808

JuliusCaesar wrote: »

The way to get compensation is to register an official complaint, not just engage in a normal communication with a member of customer services. If your complaint has any justification, you will normally be offered some compensation, which is likely to be commensurate with the level of inconvenience you have suffered, but may also take into account how long you have been a customer. I have also found that if you are a long-standing customer and have a genuine grievance, threatening to close all your accounts and take your business elsewhere can significantly affect the amount you are offered.

I tried this at a branch today and registered a formal complaint. All I was told was they would write me a letter in response to the complaint and call me when the interest was credited - after they showed me the communication they had had from HQ.

I focused on the appalling lack of communication - no emails no online banking emails or text messages. However I have had two emails from them since Thursday trying to sell me other products!

They said they were aiming to pay all interest by today or tomorrow - but as we know they said that on Friday.

Got a free coffee anyway for my efforts which was welcome on a cold day.

Glen_Clark

Hydro1 wrote: »

My Flex Regular Saver matured 4 Dec, with the interest paid on 3 Dec. The account has not yet been redesignated Flexclusive Saver, which prevents me from opening a new Regular Saver meantime. But it does still show an interest rate of 5%, next payable 4 Dec 2017.

Same here.

adindas

JuliusCaesar wrote: »

The way to get compensation is to register an official complaint, not just engage in a normal communication with a member of customer services. If your complaint has any justification, you will normally be offered some compensation, which is likely to be commensurate with the level of inconvenience you have suffered, but may also take into account how long you have been a customer. I have also found that if you are a long-standing customer and have a genuine grievance, threatening to close all your accounts and take your business elsewhere can significantly affect the amount you are offered.

Just check it, the interest has not been paid ...
I am reluctant to go to branch for just £30. Is there anyway to file up complain online without the need to go to Branch ??

I could come up with the damage list that need to be compensated:
- Missing the Christmas bargain as I could have used this money to to get the item at bargain price, should I get the cash earlier.
- Wasting my time checking the item the online time many times .
- No communication received, no emails no online banking emails or text messages.

Is the damage list above credible enough to claim compensation ???

Ruy

JuliusCaesar wrote: »

I have just had a similar issue with another building society, where the T&Cs were unclear about when the interest would be added. It was added the day after I had expected and I submitted a formal complaint. They acknowledged that their T&Cs could be clearer and I was offered £50 in compensation. I have had an account with them for over 20 years.

I think the situation with Nationwide is more serious as it is not just unclear T&Cs, but incompetence and/or negligence. I have now submitted a formal complaint and await their response. I have also been with them for over 20 years and will see what they offer in compensation. If it is less than £50 I will threaten to close all my accounts with them.

See my previous post 181

There is absolutely no problem with me & others not understanding the Ts & Cs of the account. Nationwide are not following their own Ts & Cs.

As I kept telling them, the interest should be credited on the anniversary of the account opening date, AND this correct interest date should be shown on the on-line statements, NOT the previous day.

As explained in my post 181, I didn't get Nationwide to accept this, even though the FOS agreed with me. All I achieved was an assurance that my full interest would be credited on the anniversary date.

Obviously so far, for the many expecting interest to be credited on their individual anniversary dates, this has not happened in all cases.

I repeat what I said previously i.e. I can't help feeling that the current problem is not unrelated to Nationwide not properly addressing my earlier concerns.

Rest assured that, if my interest is not credited on the correct date (in my case 6/4/17) I will be re-visiting the situation with another formal complaint to the FOS !

YorkshireBoy

adindas wrote: »

I am reluctant to go to branch for just £30. Is there anyway to file up complain online without the need to go to Branch ??

Why not log in and see what 'topics' are covered in their secure message section? You never know...maybe there's one headed "complaints".

I could come up with the damage list that need to be compensated:
- Missing the Christmas bargain as I could have used this money to to get the item at bargain price, should I get the cash earlier.

Are you serious?

- Wasting my time checking the item the online time many times .
- No communication received, no emails no online banking emails or text messages.

Is the damage list above credible enough to claim compensation ???

Apart from the first one, which is frankly ridiculous, I mentioned the other 2 when I contacted them. However, I never once mentioned "compensation". After all, I only lost 6p. All, and I mean all, you have to do is let them know you're disappointed and that you don't feel you've had good customer service. That's it. End of. Goodwill received.

Ashen

Ruy wrote: »

Rest assured that, if my interest is not credited on the correct date (in my case 6/4/17) I will be re-visiting the situation with another formal complaint to the FOS !

I can't imagine you will agree with the reading I'm going to give, but the phrase used in their terms is:

"Interest is calculated daily and paid annually on anniversary of account opening and on closure of the account"

Arguably if Nationwide pay the interest and close the account on 5/4/17, they still satisfy those terms.