Nationwide Flex Regular Saver 13th payment

ColdIron

veryintrigued wrote: »

I am unable to do this for the matured account.

The 'Close account' function under the 'other account services' options is another part of the website which does not work properly.

How did you close yours?

It's not very obvious but this is what I was told to do:

Go to My messages at the very top of the page
Compose new message
Step 1 - Managing my savings account
Step 2 - None of the above accounts
Step 3 - How to close
Continue
Continue
Enter details of what account to close and what account you want any residual interest to be paid into

I think a close account button and a couple of drop-down account lists would have been more user friendly but that's just me I guess

Terry98

veryintrigued wrote: »

Yeah I saw that at the time.

'Closed the account online with NW caller' makes little sense to me.

Did you do it over the phone or online in the end?

I closed mine online by following this link http://www.nationwide.co.uk/support/support-articles/manage-your-account/close-your-account#xtab:twistyitem3

Although it is not a perfect fit for this account all it does is send a message to them saying you want to close the account. Within a day they sent me a message saying it would be closed within three days and the proceeds sent to my chosen account.

derrick

veryintrigued wrote: »

Yeah I saw that at the time.

'Closed the account online with NW caller' makes little sense to me.

Did you do it over the phone or online in the end?

In my quotes in post 197, between the quotes I posted "Just had a call back from NW", this is the NW caller I am referring to in my post below both quotes, where I posted, "So I have closed the account, (Issue8), online with the NW caller," this was done with NW caller online as per post 242 above.

The accounts cannot be closed over the phone.

.

derrick

I have just received a secure message from NW as follows:-

[FONT=Tahoma, Verdana]Hello Mr,

[FONT=Tahoma, Verdana]Thank you for your message.
[/FONT][/FONT]
[FONT=&quot]I just wanted to let you know that I have arranged for your account ending **** to be closed and for any funds to be paid into your[FONT=&quot] account[/FONT][FONT=&quot] ending ****[/FONT][FONT=&quot].[/FONT]

[FONT=&quot]Your request will be actioned within 5 - 7 working days and we’ll contact you during this time if there's any further details needed for us to be able to complete your request.[/FONT]

[FONT=&quot]Once an account has been closed, it will take several working days for all of the systems to fully update and remove the account from your Online Banking display.[/FONT]

[FONT=&quot]I hope this helps and have a lovely day.[/FONT]
[/FONT]
If there's anything else I can help you with, please reply to this message or give us a call on 0800 302011. If abroad, please call +44 1793 656789.



The account they refer to as "to be closed" is the Issue8 saver that the RS was transferred to on maturity.


The £25 "inconvenience" money has been credited to my NW current account within the last hour and is showing under transactions as: "SUNDRIES Credit 05 December 2016".
.

Nick_C

So they may to keep you waiting for a further week or more before paying your interest. Disgraceful.

derrick

Nick_C wrote: »

So they may to keep you waiting for a further week or more before paying your interest. Disgraceful.

I was told in the phone call yesterday that the "inconvenience money more than makes up for any loss of interest".

.

bowlhead99

derrick wrote: »

I was told in the phone call yesterday that the "inconvenience money more than makes up for any loss of interest".

Which is likely true, because you have not missed out on as much as £25 of bank interest by not having received an interest payment of a couple of hundred quid in the account for a fortnight. More like less than a fiver - so you still have £20 or as goodwill.

Nick_C

derrick wrote: »

I was told in the phone call yesterday that the "inconvenience money more than makes up for any loss of interest".

True. Patronising, but true.

Mistakes happen. But Nationwide's failure to deal with this problem quickly and effectively is astonishing.

I am genuinely shocked at their inability to deal with this.

They should be closing accounts over the phone.

The people dealing with the secure messages should be acting on them immediately, not saying we'll deal with in a week or so.

Nationwide's Chief Exec has a remuneration package worth £3.4 million a year. I know where I would like to see these compensation payments come from!

derrick

bowlhead99 wrote: »

Which is likely true, because you have not missed out on as much as £25 of bank interest by not having received an interest payment of a couple of hundred quid in the account for a fortnight. More like less than a fiver - so you still have £20 or as goodwill.

I am not disagreeing, I was answering Nick_C post 246.

I am quite happy with £25 for lost interest on around £160 for a week or so.

£160 @ 5% for 12 months is £8 ergo 15p per week, and at 0.5% is about 80p per year.

.

.

Rich2808

Nick_C wrote: »

True. Patronising, but true.

Mistakes happen. But Nationwide's failure to deal with this problem quickly and effectively is astonishing.

I am genuinely shocked at their inability to deal with this.

They should be closing accounts over the phone.

The people dealing with the secure messages should be acting on them immediately, not saying we'll deal with in a week or so.

Nationwide's Chief Exec has a remuneration package worth £3.4 million a year. I know where I would like to see these compensation payments come from!

Totally agree - it's the lack of communication that is the issue. It's only thanks to here I knew what was going on.

I have had regular savers with very small one or two branch regional building societies and I have never had an issue like this. It's extraordinary this cannot be sorted out for people who just happened to open a specific account on 1 or 2 Dec 2015.

Is everyone affected getting this £25 compensation or just those who formally complained or is it random?