Pressure to Change Feedback

Davesnave

theonlywayisup wrote: »

....the comment I highlighted in my last post seemed to suggest the transaction was not complete. Hence me asking.

I know full well your post wasn't about the refund, but I merely asked the question as you seemed to contradict yourself.

I reordered something similar. That transaction isn't complete.

Bogalot

Davesnave wrote: »

I don't think I accused the seller of changing it.

Confirmation email says 17th Oct and T&C about the seller says 3-5 days. Order placed on 7th Oct.

I'm sorry if I'm seeing this from the customer's perspective, but that's what I am.

You purchased something with an expected delivery date of 17th October/ ten days and you are complaining about the ten day delivery window. That is the delivery time that forms part of your contract.

If you have an issue with waiting the mutually agreed delivery time then find a different seller. It's not fair to complain about something you explicitly agreed to.

fleshandbone

Bogalot wrote: »

You purchased something with an expected delivery date of 17th October/ ten days and you are complaining about the ten day delivery window. That is the delivery time that forms part of your contract.

If you have an issue with waiting the mutually agreed delivery time then find a different seller. It's not fair to complain about something you explicitly agreed to.

100% agree with everything you say

Davesnave

fleshandbone wrote: »

You need to allow a reasonable amount of time for any delays caused by transportation and 10 days is reasonable before you go about making any claims or leaving feedback.

*sighs at the very disappointing attitude of some*

I did leave 10 days before doing either, but I'd have appreciated the opportunity to flag up the problem earlier, as I feel 10 days is taking the proverbial.

In the time between ordering this item and not receiving it, my Hitachi drill broke, I sent it to Hitachi , they repaired it FoC and sent it back, good as new.

That is service.

Bogalot

Davesnave wrote: »

I did leave 10 days before doing either, but I'd have appreciated the opportunity to flag up the problem earlier, as I feel 10 days is taking the proverbial.

In the time between ordering this item and not receiving it, my Hitachi drill broke, I sent it to Hitachi , they repaired it FoC and sent it back, good as new.

That is service.

Then why did you order something that had a stated delivery window of ten days? You agree that it stated this period at checkout and on your confirmation.

I did think your feedback was fair, but now it appears you've not given us the full story.

fleshandbone

Davesnave wrote: »

I did leave 10 days before doing either, but I'd have appreciated the opportunity to flag up the problem earlier, as I feel 10 days is taking the proverbial.

In the time between ordering this item and not receiving it, my Hitachi drill broke, I sent it to Hitachi , they repaired it FoC and sent it back, good as new.

That is service.

No no no you don't understand, you have blamed the seller with the feedback you left, when the problem was caused by the third party delivery agent, ok do you understand that part?

You feedback, should be about the quality and value of the product and service from the seller, not about the third party delivery agent that this seller has no control over.

The 10 days, gives the seller time to try and resolve the issue or to allow time for transit delayed items to arrive, which in 9 out of 10 times they do.

However the feedback you left gives others the impression that the seller may take orders and not send out the goods, I hope that is crystal clear enough for you.

Davesnave

Bogalot wrote: »

You purchased something with an expected delivery date of 17th October/ ten days and you are complaining about the ten day delivery window. That is the delivery time that forms part of your contract.

If you have an issue with waiting the mutually agreed delivery time then find a different seller. It's not fair to complain about something you explicitly agreed to.

No, I agreed to use a seller whose delivery time, Standard Rate, was quoted on their sellers page as 3-5 days. If it could be as much as 10 days, why not make that part of their T&C, not stick it in the detail of the purchase invoice.

I get that it's part of the overarching Amazon way of doing things and all there in the contract detail, but it's still poor. Not being able to track a parcel is unsatisfactory.

And that's roughly what my review was trying to convey.

George_Michael

fleshandbone wrote: »

No no no you don't understand, you have blamed the seller with the feedback you left, when the problem was caused by the third party delivery agent, ok do you understand that part?

You feedback, should be about the quality and value of the product and service from the seller, not about the third party delivery agent that this seller has no control over.

But if the seller doesn't receive feedback about the delivery agent that they choose to use then how will they know how that delivery agent is performing and then be able to make an informed decision about maybe choosing a different delivery company?

Davesnave

fleshandbone wrote: »

However the feedback you left gives others the impression that the seller may take orders and not send out the goods, I hope that is crystal clear enough for you.

It ought to be crystal clear to you and anyone else reading my review that the seller dealt quickly with the refund, because that's what it said.

I don't think there are many sellers who take orders, deliberately withhold goods and then issue refunds promptly. It's not a business model I'd recommend!

Anyway, people reading the review see all the others too. You really are making me out to be more important than I am, y'know.

fleshandbone

George_Michael wrote: »

But if the seller doesn't receive feedback about the delivery agent that they choose to use then how will they know how that delivery agent is performing and then be able to make an informed decision about maybe choosing a different delivery company?

Send a polite message to the seller in private rather than making it part of the feedback.