Pressure to Change Feedback

the_lunatic_is_in_my_head

Davesnave wrote: »

The second part finally reached me on Saturday a.m.just over 2 weeks from placing the original order. It looked new, although sold as used, and with postage it cost roughly half the price of a new one from other sources.

....

the seller had 4/5 from me

So the replacement was delivered within the 3-5 days, appeared better than described and half the price of anywhere else checked, what do you need to do to get a 5?

Davesnave

the_lunatic_is_in_my_head wrote: »

So the replacement was delivered within the 3-5 days, appeared better than described and half the price of anywhere else checked, what do you need to do to get a 5?

'Averaged out' missing from your quote and analysis.

shaun_from_Africa

the_lunatic_is_in_my_head wrote: »

So the replacement was delivered within the 3-5 days, appeared better than described and half the price of anywhere else checked, what do you need to do to get a 5?

It sounds like the seller did get 5 out 5 this time.
Leaving two important words out of your what you quoted totally changes what was actually posted which was "Averaged out, the seller had 4/5 from me;"

theonlywayisup

naedanger wrote: »

Asking a customer to remove feedback can be acceptable in some circumstances but putting pressure on a customer to remove feedback is against Amazon's rules.

"... putting pressure on a buyer is unacceptable and a violation of our Community Rules."

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=13841831#respond

Clearly, given this thread's title, the op feels he was being pressured to change his feedback.

It is acceptable to ask then. Only if you read the OP, that very first post. It says this:

Today I have an email from them asking me to remove that feedback, as it is having a negative effect on their score.

We all know that threads get a little lively and people disagree. But the original post is exactly that. Perhaps the OP's memory is tainted by the later posts......;)

naedanger

theonlywayisup wrote: »

It is acceptable to ask then.

A seller is permitted to ask a buyer to change their feedback after they have worked with the buyer to improve the situation that led to the negative feedback. But a seller is not permitted to put pressure on a buyer.

According to the op the seller asked them to change their rating just because it was bringing down the seller's rating. So they were asking the buyer to change their rating having done nothing to change the situation from the buyer's point of view. I don't think Amazon would consider that practice acceptable. (I also think it could often be counter productive, and I would have thought a decent apology and explanation of what went wrong might yield better results in the long run.)

wealdroam

theonlywayisup wrote: »

It is acceptable to ask then. Only if you read the OP, that very first post. It says this:

Davesnave wrote: »

Today I have an email from them asking me to remove that feedback, as it is having a negative effect on their score.

We all know that threads get a little lively and people disagree. But the original post is exactly that. Perhaps the OP's memory is tainted by the later posts......;)

But the title of this thread, written at the same time as the original post, is:

Pressure to Change Feedback

the_lunatic_is_in_my_head

Davesnave wrote: »

'Averaged out' missing from your quote and analysis.

I read the post as the situation averaged out they got a 4 second time around, my apologies if you meant between the two orders.