Pressure to Change Feedback

fleshandbone

Davesnave wrote: »

Would 'item was lost in post' be better? It isn't more accurate because I don't really know it was posted, do I? I only know what I know.

So you would just put 3/5, or is that wrong too? That's a fair reflection of how I felt; fed up that I'd be waiting more time, but glad that at least it would be getting resolved.

What is the point of feedback if it all has to be positive?

You should not have said anything, the seller did what they was meant to do and without quarrel but you felt the need to let the World and his wife know that your item never arrived, which could put people off from buying from the seller.

I stand by my point of view.

Bogalot

Davesnave wrote: »

OK:

• 3/5:
• "The item never arrived and there was no tracking information. Seller prompt in issuing refund."

I don't think you need a final outcome here, as I'm assuming the second item will arrive normally in 3-5 days, as stated in the sellers notes.


There's a discrepancy between this and the 10 day window that actually appears when one presses "Track your item" on the well-known web site.

If we're talking about Amazon the estimated delivery time will be stated on the checkout page and on the confirmation email, the seller cannot change this at a later stage.

In the situation you describe I would not leave feedback. Your comments are not unfair but I'm aware of the negative impact of neutral comments so think it more fair to say nothing at all.

LilElvis

fleshandbone wrote: »

You should not have said anything, the seller did what they was meant to do and without quarrel but you felt the need to let the World and his wife know that your item never arrived, which could put people off from buying from the seller.

I stand by my point of view.

And if nobody posts a review when their parcel goes missing then other potential buyers will have no idea what their "failure to deliver" rate is. They would have to assume from the feedback that everything is delivered 100%, whereas the truth could be that .001%, 1% or 10% doesn't make it. As a potential buyer I would want to know what others real life experience is and the odd neutral comment wouldn't deter me if the majority of feedback was positive. I would be deterred though if I knew that a seller attempted to manipulate the feedback given and pressurised customers into only giving positive reviews.

fleshandbone

LilElvis wrote: »

And if nobody posts a review when their parcel goes missing then other potential buyers will have no idea what their "failure to deliver" rate is. They would have to assume from the feedback that everything is delivered 100%, whereas the truth could be that .001%, 1% or 10% doesn't make it. As a potential buyer I would want to know what others real life experience is and the odd neutral comment wouldn't deter me if the majority of feedback was positive. I would be deterred though if I knew that a seller attempted to manipulate the feedback given and pressurised customers into only giving positive reviews.

It was not the fault of the seller the seller was let down by the delivery agent!!!!!!!!!!

The seller does not deserve to be marked down by something they have no control over, do you understand my point of view yet?

Davesnave

fleshandbone wrote: »

You should not have said anything, the seller did what they was meant to do and without quarrel but you felt the need to let the World and his wife know that your item never arrived, which could put people off from buying from the seller.

I stand by my point of view.

The world and his wife aren't really interested in my one review, but in the hundreds of others that create a pattern over time. It's the pattern that matters to the buying process.

And in due course, if the replacement arrives within 3-5 days as advertised in their T&C, it's likely I will add that I re-ordered successfully.

Meanwhile, the seller can consider whether their 3-5 days becoming 10 days when things go wrong is really an acceptable outcome, both for the customer and them.

[Deleted User]

LilElvis wrote: »

I would be deterred though if I knew that a seller attempted to manipulate the feedback given and pressurised customers into only giving positive reviews.

Very much this.

Davesnave

fleshandbone wrote: »

The seller does not deserve to be marked down by something they have no control over, do you understand my point of view yet?

What you appear not to be understanding is that delivery is stated as 3-5 days, yet after the order is placed and the customer goes to "track my order," the time frame is then 10 days before non-delivery can be assumed.

Sorry, can't make it any clearer than that.

theonlywayisup

Davesnave wrote: »

Yes, so far as I know. Haven't checked statement.

I assume others are telling the truth until they are shown not to be.

My post isn't about a refund; it's about being asked to alter feedback generated by the length of time I had to wait before a problem with the order could be firmly established.

Is it really that hard?

Is that really hard? I was merely asking if you'd had the refund. You seemed to say you had but the comment I highlighted in my last post seemed to suggest the transaction was not complete. Hence me asking.

I know full well your post wasn't about the refund, but I merely asked the question as you seemed to contradict yourself.

Davesnave

Bogalot wrote: »

If we're talking about Amazon the estimated delivery time will be stated on the checkout page and on the confirmation email, the seller cannot change this at a later stage.

I don't think I accused the seller of changing it.

Order placed on 7th Oct. T&C about the seller says 3-5 days. Confirmation email says delivery 17th Oct.

So customer tries to track the order and it says "This seller hasn't used a tracking service," or words to that effect, so the order is "on its way" for 10 days....except it isn't.

Sorry to see this so much from the customer's perspective, but that's what I am. I didn't choose the courier or level of service.

For whoever asked, item was less than £10 and postage/courier was almost £4.
.

fleshandbone

Davesnave wrote: »

What you appear not to be understanding is that delivery is stated as 3-5 days, yet after the order is placed and the customer goes to "track my order," the time frame is then 10 days before non-delivery can be assumed.

Sorry, can't make it any clearer than that.

You need to allow a reasonable amount of time for any delays caused by transportation and 10 days is reasonable before you go about making any claims or leaving feedback.

*sighs at the very disappointing attitude of some*