MSE News: Virgin Media to hit customers with price rise of up to £42/year

Valderrama

My new customer offer ended this month, so gone from £68 to £117...

hpmann

I only have broadband from VM and received an email a few days ago infoming me of a £2.99 price increase from the 1st November 👎 I'm currently paying £20 a month (discounted) for 70mg so I rang to cancel and was offered a £3 credit for the next 6 months to cover the price increase, I'm also out of contract so I'll be ringing them back in 6 months time!

AndyPK

Sure they haven't locked you in for another 12m ?

hpmann

Nope I was already out of contract and double checked I wasn't entering into a new one, otherwise I wouldn't have accepted the deal

Rev

Noble_Viking wrote: »

Still not had a letter about the price increase.

Me either!

warmy

Hi was just thinking could you cancel your services and then say wait a few weeks and sign up again but in your partners name?

dazzaofdagenham

hpmann wrote: »

I only have broadband from VM and received an email a few days ago infoming me of a £2.99 price increase from the 1st November 👎 I'm currently paying £20 a month (discounted) for 70mg so I rang to cancel and was offered a £3 credit for the next 6 months to cover the price increase, I'm also out of contract so I'll be ringing them back in 6 months time!

Same here....i am paying 25.75 for 150mbps

Got a email saying extra 2.99 a month.....phoned up to cancel and guy said he can offset that for 6 months by applying a 3 pounds per month credit....I declined and said if he could do it for a year then i would stay..

He couldn't do that and instead applied a 30 credit to my account and I still get the 3 pounds per month credit.

ztkr

Earlier this year, I paid 12 months line rental in advance, because up until now my price rise has been annual. Now that they've bought the price rise forward, if I want to leave I will lose the remaing line rental.

This is very unfair. In theory, you could agree a price with Virgin, but they could up the price the next day to anything they like and there is nothing you can do except pay it or lose the year's line rental.

I wish someone would complain to the regulator about it; this kind of contract should not be permissible.

worried_jim

I've binned the phone and TV and gone BB only. All calls are now made through messenger and I have Amazon prime for tv.

liviboy

warmy wrote: »

Hi was just thinking could you cancel your services and then say wait a few weeks and sign up again but in your partners name?

Officially Virgin's rule is 3 months.

The advisor I spoke to said it was unlikely a new order would be cancelled but it's not unheard of.

Hence he suggested going with a rolling 1 month broadband company for 3 months before signing up again - and this way you also qualify for cash back websites!