Gift Cards

daytona0

I wish that companies would fight back a bit more in situations like this

Sadly, you have probably been saved by virtue of there being no date on the gift cards and Ts and Cs not clearly visible (which is a valid reason to bring up in fairness, but not taking away the fact that there will be Ts and Cs).

I am surprised to hear that you worked in customer service, however, and that you weren't aware of Ts and Cs + issuing gift vouchers. That seems a bit odd.

Also have to bear in mind that your expectation of customer service is probably higher because you think you know how it all works; in reality, the people you spoke to (and the policies in place) sound good! I used to work for one company and at one point they were issuing vouchers with 14 days expiry WITHOUT TELLING PEOPLE! It was my job to battle them to the bitter end (I was on the customer's side but couldn't do anything!) That's bad customer service right there, not getting a quick replacement of expired vouchers! Yours was shockingly good, in my eyes!

This is very borderline sticking to your guns (positive) and failing to take responsibility for your actions, ie not spending them within the time frame (negative). Next time you go on to kick up a fuss, consider the impact it has on your son who will have seen you at the counter arguing about expired vouchers, on the phone for 18 minutes, submitting a court case and maybe getting a bit hostile on here. That's the real issue at hand. All the kid wanted was some clothes

P3pp3rp0t

daytona0 wrote: »

I wish that companies would fight back a bit more in situations like this

Sadly, you have probably been saved by virtue of there being no date on the gift cards and Ts and Cs not clearly visible (which is a valid reason to bring up in fairness, but not taking away the fact that there will be Ts and Cs).

I am surprised to hear that you worked in customer service, however, and that you weren't aware of Ts and Cs + issuing gift vouchers. That seems a bit odd.

Also have to bear in mind that your expectation of customer service is probably higher because you think you know how it all works; in reality, the people you spoke to (and the policies in place) sound good! I used to work for one company and at one point they were issuing vouchers with 14 days expiry WITHOUT TELLING PEOPLE! It was my job to battle them to the bitter end (I was on the customer's side but couldn't do anything!) That's bad customer service right there, not getting a quick replacement of expired vouchers! Yours was shockingly good, in my eyes!

This is very borderline sticking to your guns (positive) and failing to take responsibility for your actions, ie not spending them within the time frame (negative). Next time you go on to kick up a fuss, consider the impact it has on your son who will have seen you at the counter arguing about expired vouchers, on the phone for 18 minutes, submitting a court case and maybe getting a bit hostile on here. That's the real issue at hand. All the kid wanted was some clothes

I'm sorry but you have misinterpreted a lot here and quite honestly have no right to judge me as a parent. I was not hostile in the shop, my son recd his items and he was none the wiser. My hostilities are due to people on here making personal comments about me which is very upsetting. This is my first and last experience of a forum. I wanted advice not judgement. You and others have made this experience memorable sadly for all the wrong reasons. Please stop attacking me.

daytona0

I didn't judge you as a parent.

I said that your son is learning things based on how you respond to situations. In effect the only judgment you are getting as a parent is from him. And you have to be aware of that!

And I gave you a balanced reply, identifying one light he may see you in which is positive (as well as one negative). How is that an attack?! I've possibly even complimented you on the fact that you stuck to your guns and showed a doggedness in the way you handled it.

But hey ho, you can't post on here without someone misinterpreting things At least we agree on that point.

POPPYOSCAR

Op

Unfortunately you have to take the rough with the smooth when you post on here.

Just a reflection of real life really- it takes all sorts.