Gift Cards

unholyangel

If what george has posted is correct (no expiry date on them) then they should be reissuing them. Cant bind consumers to hidden terms.

[Deleted User]

unholyangel wrote: »

If what george has posted is correct (no expiry date on them) then they should be reissuing them.

They did re-issue them, though.

unholyangel

Moneyineptitude wrote: »

They did re-issue them, though.

Call me crazy but I think companies should be doing whats right all the time rather than only doing whats right when the customer knows their rights and/or pushes the issue hard enough

[Deleted User]

unholyangel wrote: »

rather than only doing whats right when the customer knows their rights and/or pushes the issue hard enough

I wonder how their staff know the cards have expired if they(apparently) have no expiry date printed on them?
The example posted earlier appears to show the expiry date as 06/12.

DCFC79

How out of date were the cards ?

lincroft1710

Moneyineptitude wrote: »

I wonder how their staff know the cards have expired if they(apparently) have no expiry date printed on them?

Similar to expired debit/credit cards, something in/on the card is picked up by the cash register.

There does not need to be an expiry date on the card if a copy of T & Cs were supplied upon purchase.

[Deleted User]

DCFC79 wrote: »

How out of date were the cards ?

Why is that relevant? Two days or two years, they were still out-of-date.
The OP seems to have a different "complaint" anyhow, since the cards were (eventually) re-issued.

JReacher1

Yes

If it wasn't true then they wouldn't bother putting an expiry date on it as that would be pointless.

unholyangel

Moneyineptitude wrote: »

I wonder how their staff know the cards have expired if they(apparently) have no expiry date printed on them?
The example posted earlier appears to show the expiry date as 06/12.

So you think someone has bid £17.51 (+ £2.50 P&P) on gift cards that expired over 4 years ago?

ARandomMiser

Sorry to say this (text removed by MSE Forum Team) but as others have said most gift cards do have an expiry date and the onus is on the customer to use them prior to that date. It is not the customer service that is bad or incorrect, it is just that your expectations are incorrect.