Mis sold new car and PCP. Nissan leaf with no off street parking

loskie

would you buy a gas cooker if you only had an electric point in your kitchen?
!!!!!! OP you have made a big mistake why try and blame someone else for your foolishness?

Joe_Horner

loskie wrote: »

would you buy a gas cooker if you only had an electric point in your kitchen?
!!!!!! OP you have made a big mistake why try and blame someone else for your foolishness?

Not the same.

People are used to the idea that you don't refuel a car at home so, if you express a concern andthe salesman (as the supposed expert) assures you it'll be fine when it isn't then that IS mis-selling.

Joe_Horner

Nodding_Donkey wrote: »

[...] All of a sudden "miss-selling" became the new buzzword and people seem to think it applies to everything.[...]

Errr, it does.

If someone selling something professionally sells you something that isn't fit for a purpose that you've mentioned it will be used for and without warning you that it won't be suitable then that's mis-selling.

Doesn't matter if it's an insurance policy, a car, or a rugby ball that you tell the shop assistant you want to buy to play cricket with. If they tell you it'll be fine for that when it isn't then they're mis-selling.

easyhome

Crabman wrote: »

There's a big difference between criminal fraud and making misleading statement(s) to a customer. From the OP:

"concerned re no drive to charge but were assured it wouldnt be a problem as so many pod points all over sheffield, one of the best places to have an electric car they said!"

The sales agent must be held accountable if this is an accurate description of what they said.

From what the OP said the salesman was correct, there ARE a lot of charging points in Sheffield, but it's not his or Nissans fault if they aren't maintained properly.

takman

fred246 wrote: »

The problem with people that work in the the motor trade is that dishonesty is so en-grained in the industry that they can't imagine what honesty looks like. If the customer asked about ease of charging they should have received an honest reply rather than a reply which was just designed to close the sale. You need to have charging points near to where the customer spends a lot of time. I am sure the salesman knew you would have problems and would have had a good laugh with the others after the sale was agreed. However as the trade is so unregulated claiming will be tricky.

Are you seriously suggesting that a salesman is going to have to sit down with a customer and ask them what routes they travel most often. They then need to work out how many charging points on the routes and how often they are in service. Then tell them whether or not this car will be suitable for them?.

Do you really think grown adults need to be treated like children to make sure they don't make the wrong decision?.

bigjl

fred246 wrote: »

The problem with people that work in the the motor trade is that dishonesty is so en-grained in the industry that they can't imagine what honesty looks like. If the customer asked about ease of charging they should have received an honest reply rather than a reply which was just designed to close the sale. You need to have charging points near to where the customer spends a lot of time. I am sure the salesman knew you would have problems and would have had a good laugh with the others after the sale was agreed. However as the trade is so unregulated claiming will be tricky.

The OP got an honest reply

There are lots of charging points in Sheffield.

To be honest this entire thread seems to indicate buyers remorse.

With a sudden realisation after purchase that it is not very convenient to have to charge the car up.

The OP hasn't said how may miles they do.

In theory they may only do 100 miles a week so only need to charge the vehicle once.


The OP made this telling statement in their opening post.

" Went back last week as we just cant manage, we have a new car that we are paying monthly for and cant use it! Again little help only offer was to take out a new PCP for 2 years trading in leaf which huge negative equity on the cheapest nissan a leaf at £236pm (we pay £155pm) "

I know this is a Money Saving Site but let's face facts if the OP can't afford the extra £80 quid to get themselves into a more traditionally fueled vehicle then they aren't really in a position to own an expensive brand new car.

That may sound harsh but it's a fact. It is likely the OP seen £155pcm for a brand new car and thought great, but never asked themeselves the important questions.

Do they actually need it?

Can they actually afford it?

You see similar stories about people believing they have been mis sold a diesel car with a DPF when they only drive 2 miles a day, never read the Handbook, and fall out the tree when the dashboard lights up and requests a Regen run.

almillar

To try to help the OP to use they car they have, let's look at the charging points in Sheffield:
http://www.plugshare.com/
The orange ones on the map will charge your Leaf over DC (CHAdeMO) to 80% in 30 mins. This is what you're after. There's one at a Nissan dealership, and one at Meadowhall Centre near the M1, and one at AMP Technology Centre off the A630 - maybe you can use these, to get more charge for your time. Take a tablet and a cup of coffee with you, or take the child for a walk.
If none of these are handy, check out all the green ones, and work out which are most convenient, best maintained etc, and consider paying membership. Then shout loudly when they don't work.
I'm in NI and I've done 4000+ miles so far in my Renault Zoe, and used my home charger once, to test it! We do have a very good (if not fantastically maintained) public charger network.

jimjames

Joe_Horner wrote: »

If someone selling something professionally sells you something that isn't fit for a purpose that you've mentioned it will be used for and without warning you that it won't be suitable then that's mis-selling.

That might be the case but there isn't anything from the OP that suggests it's mis-selling rather than mis-buying.


Ultimately if you can't get on with the car the options are to clear the agreement or to refinance onto another vehicle. Either might be difficult if you need to put extra money in that you don't have.

Nodding_Donkey

Joe_Horner wrote: »

Errr, it does.

If someone selling something professionally sells you something that isn't fit for a purpose that you've mentioned it will be used for and without warning you that it won't be suitable then that's mis-selling.

Doesn't matter if it's an insurance policy, a car, or a rugby ball that you tell the shop assistant you want to buy to play cricket with. If they tell you it'll be fine for that when it isn't then they're mis-selling.

I think the answer to the rugby ball one is miss-buying not miss-selling. Actually it does matter if it's an insurance policy. That industry is regulated so that people don't have to use common sense.

The clue in your post is "selling professionally". Car sales parasites are not "professionals"

Crabman

Nodding_Donkey wrote: »

The clue in your post is "selling professionally". Car sales parasites are not "professionals"

But they still have to comply with the Consumer Rights Act, tell the truth, not mislead customers and conduct themselves honestly in pre-sales discussion. Which sadly for too many salespeople is beyond possible.

When I was buying my car it was a case of working out which salesman to trust on the basis of which one had apparently lied the least. All main dealerships...