sharp910sh wrote: »
I called the hotel and they said the booking as made by hotels4u which is a Thomas cook company. They said that payment hadn't been received but they will usually send out the invoice later. Not before. So I'm not sure. I hope.
Engadine wrote: »
Given you are not travelling until August it is high unlikely that your hotel will have been paid. Lowcost possibly made your hotel booking with another company, generally hotels are paid after customers have stayed.
if you have any paperwork from Lowcost regarding your hotel booking check to see if it mentions who they have booked this with. If not I would contact the hotel today, they will be able to tell you which company they received your booking from
Westin wrote: »
No, you can't unfortunately claim the difference in price.
Westin wrote: »
You can only potentially reclaim from your credit card provider the cost of the transaction made and not an additional amount for your new accommodation.
I would suggest calling the hotel and checking the status of the reservation. It is likely you will have to rebook and pay again but ask them if they will honour the original Lowcost rate.
As a wedding anniversary present for her parents, Mrs K paid for them to join her and her husband, together with their two children, on a holiday in Florida. She used her credit card to buy six return flights, at a total cost of £2,890.50.
Just a few days before they were due to fly back at the end of their holiday, the family learned that their airline had gone into receivership. In order to get home, Mrs K had to book flights with a different airline - at a total cost of £1,980.60.
Once they were home, she made a claim to her credit card provider, under section 75, for the cost of the flights from the USA. In due course the card provider refunded £1,349.25 to her account.
Unhappy at receiving less than the amount she had claimed, Mrs K complained to the card provider. It told her the amount it had credited to her account was the exact amount it had recovered from the failed airline. It said the airline had confirmed that this sum 'represented the portion of the original payment that was attributable to the return flight'.
Mrs K thought it was unfair to simply refund her the cost of the unused portion of her original tickets. However, the card provider was not prepared to reconsider the matter, so she brought her complaint to us.
The failure of the airline with which she had booked return flights meant that Mrs K was obliged to buy tickets from a different airline to get her family home from their holiday. It was clear from the evidence that she had paid a reasonable price for these tickets.The card provider's liability to Mrs K under section 75 was not limited to passing on any refund it was able to obtain from the airline. The card provider was also liable to her for the additional costs she had reasonably incurred as a result of the airline's breach of contract.
The flights from the USA had cost Mrs K £1,980.60, so the card provider's refund still left her out of pocket by £631.35. We upheld the complaint and told the card provider to pay her this amount.
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