Lowcostholidays collapses – your rights as 140,000 hit by travel chaos

jimjiber

We got confirmation that our flights had been paid for. So I contacted the hotel in Kefalonia and they said we could still have the rooms at theprice we paid to LCH.

Bit worried though that if we do this it might adversely affect our claim with Mastercard...

gardner1

jimjiber wrote: »

We got confirmation that our flights had been paid for. So I contacted the hotel in Kefalonia and they said we could still have the rooms at theprice we paid to LCH.

Bit worried though that if we do this it might adversely affect our claim with Mastercard...

why would it affect your claim...it will be a separate/new booking between you and hotel

jimjiber

gardner1 wrote: »

why would it affect your claim...it will be a separate/new booking between you and hotel

I guess so. Thanks.

I am just thinking about the Section 75 stuff and the possible get out clause if you didn't buy a package. We did originally pay for flights and accommodation together, packaged by LCH, so we should be okay.

harrispb

Hello,
I have booked and paid for ACCOMMODATION ONLY through hoteling which is a subsidiary company of lowcostholidays. I am due to travel on 1st August 2016. I purchased holiday insurance through annualtravelinsurance and opted for their SUPER COVER PLUS which included THIRD PARTY SUPPLIER INSOLVENCY. The cover states that the insurance company will pay up to the amount shown in my policy schedule (up to £2000.00 per insured person) for any irrecoverable unused costs and charges relating to third party companies that have become insolvent within the booking, such as accommodation providers, hotels, car hire, ferries, coaches, which I have paid or are contracted to pay.

In this instance do you think I will be covered for the costs of my accommodation booking?

I telephoned the claims department to make a new claim and the operator told me that she would email the claim forms for me to complete but there was no guarantee that the company would pay out.

Hopefully this has nothing to do with the fact that it was an accommodation only booking and LCH were acting as a travel agent or some other rubbish which also seems to be how credit card companies are getting out of section 75.

strawbzy

hello,

i was in the process of claiming a refund when the collapse happened.

does anyone know what my rights would be at that point?

leylandsunaddict

strawbzy wrote: »

hello,

i was in the process of claiming a refund when the collapse happened.

does anyone know what my rights would be at that point?

Claiming a refund from who?

strawbzy

low cost holidays....??

brian_g

Confirmed my flights are OK, however the £400 was my initial deposit for the whole holiday (total £1800) and was paid by credit card, the balance £1400 was by debit card. My Section 75 claim would be against the credit card deposit of £400 for reclaiming the balance of £1400. My concern is that I believe a Section 75 claim requires a minimum of £100 payment for the remaining cost, less flights (£360), and lowcostholidays only seem to have taken 10% of this initial deposit (£36) although I didn't know that at the time.

Alan_Bowen

strawbzy, sorry to say a refund presumably for poor accommodation (?) or dreadful service means you are a creditor against the company which would leave you with ziltch. It might be possible to claim under section 75 of the Consumer Credit Act but you would have to show a breach of contract and I suspect as you have had the holiday the card company may be less sympathetic than to those who got no holiday at all

whitewater_2

Briang

You should be fine, if even £1 is spent on credit card from the total it works. It's the total cost that must be above 100 not what you spent on card.

It's where it section 75 will work is the issue for us all