Lowcostholidays collapses – your rights as 140,000 hit by travel chaos

st0ne5ish

I was told by Tesco CC that a section 75 can also be raised if the chargeback is not successful. I think the section 75 may only apply though if you purchased a "package" holiday from LCH, which would mean flights and another element like hotel or transfers.

Harvester_Trump

I've been following this since the outbreak on Friday..
Has anyone actually had any refund from there bank yet .?
Either from credit card S75 or charge back ?
I instructed my bank yesterday after noon re my visa debit transaction to LCH...
I was told I would have and answer within 24 hrs....either a full refund would be issued,or a claim form Would be sent out to my to take things further..

st0ne5ish

I found out a lot of information about chargeback here starting at page 64:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/537746/56284_Law_Comm_HC_543_Print_pdf.pdf

It states that when a chargeback is accepted and the retailer is
insolvent then the merchant acquirer (LCH's bank) bears the loss.

skea56

st0ne5ish wrote: »

I was told by Tesco CC that a section 75 can also be raised if the chargeback is not successful. I think the section 75 may only apply though if you purchased a "package" holiday from LCH, which would mean flights and another element like hotel or transfers.

We did, but unless because the flight element of the charge is still valid they have to do a chargeback for the difference. We shall know soon hopefully, advisor told us that those travelling within the next 7-10 days would be treated with priority and then after that, each claim would be treated chronologically from date of first claim.

Fingers crossed for a quick resolution.

Sk56

Ynohtna

I have just spoken nationwide to try and start a visa dispute foe the amount of my hotel and transfer and was told they can only claim the whole amount of the holiday but seeing as my flights are ok I can't do that. They suggested I cancel the flights to and rebook the whole holiday !!!!!!. My mate from work has started a visa dispute/chargeback for just his hotel and transfer with the Halifax Bank no problems . I think nationwide are creating obstacles for their customers affected by lowcostholidays

whitewater_2

i've just spoken to sainsburys, they will be trying both chargeback and section 75 for their credit card customers.

Zirafa

I've still heard nothing from Hotels4U. I'm presuming they're going to cancel our hotel but it would be nice to know for certain seeing as I've started a chargeback claim.

rutters

Anyone started chargeback with Natwest?

Ainsley1

Not sure if one of my posts got lost but quickly thanks to Alan B for his response and all others who have contributed to help others.
Recap I have ATOL cover via a travel agent. They tell me they will resolve the situation but no action to date, I am on holiday and owners request payment, paid Via MBNA cc.
Very uneasy about agents lack of action, to say the least and obviously may be financially protected (not so sure about cc owing to agency situation) and it has become a stressful 'relaxing' holiday -but what are my prospects of recovery, what should I get as compensation / refund if I now pay directly to accommodation owners (no electronic facilities!). Flight plus ATOL but flights ok (I think, not low-cost booked). Cert says alternative or full refund applies.

I guess I am in a better position than most. Time regulation was improved, again!!!, IMHO.

JJB1979

Alan_Bowen wrote: »

Scotthard, the details on how to claim are below, I would claim the full amount lost, including the additional costs. Whether you get it or not is a different matter but I suspect most will simply go to their bank and get the loss back through their credit card. If that happens you may get it all back, if 137000 people in the UK claim and there are thousands more in elsewhere in Europe allegedly, then it will be very little indeed

ENGLISH VERSION
!!!!!!!!!!!! Please be aware that the following translation is NOT legally binding. We will update this page in the coming days to keep you informed, and we will also publish a translation for legal equivalence !!!!!!!!!!

PROVISIONAL STATEMENT of the Directorate General for Tourism of Balearic islands Government regarding the insolvency of Lowcosttravelgroup

In view of the insolvency of Lowcosttravelgroup that came into force on July 15 of 2016, the Directorate General for Tourism wishes to inform those affected that of all the companies belonging to that group, only the spanish brand Lowcostholidays Spain S.L. has provided limited warranty at the tourism administration of this region. This guarantee comprises a total amount of € 1.200.000.-, which may be used to meet compliance with the obligations to consumers or end users, provided they are derived from the provision of services relating to package travel (flight + hotel).

First of all we suggest, prior to the filing of the claim against the Administration of Balearic Islands, to try to contact your travel agency to provide you with all the information about your current situation and the customers rights you are entitled to.


RECOMMENDATIONS

If the journey can not be performed due to a breach of a previously contracted and paid services with Lowcostholidays Spain SL, and if that payment has been made with credit card, it is recommendable to get in touch with your bank to back the payment of those services you will not be able to enjoy.

If you have subscribed a travel insurance, it is also advisable to contact the insurance company to verify which services and amounts are covered by the policy.

To follow the procedure to claim the breach, whatever the manner in which the claim is submitted, either through the official complaint form, either by personal letter addressed to our services, you always have to provide the following data.
DOCUMENTS TO BE PRESENTED:

• Claimant's personal data: name, ID number / CIF / passport or residence card, address, telephone number and, if applicable, fax number or email address.
• Data claimed company: all you can communicate on name or company name, ID number, address, telephone number and, if applicable, fax number or email address
• Description of package or service complaint and reason: all circumstances that can prove on how the package has been contracted, indicating the means of payment, if it was paid cash or by card.
• Claims: solution to be obtained.
• Accompanying documentation: documents certifying and serving as evidence of the expenses incurred in purchasing the package, plus all the evidence of the facts described in the complaint and those that are available, such as contracts, invoices, budgets, receipts, vouchers, descriptive brochures or advertising, or other means of reproduction in relation to the claim. Accompanying the scanned originals of the supporting documents.


WHERE TO DIRECT YOUR CLAIM

Electronically: Mail to info.lchspain@caib.es

Alan, can you link to where this information comes from? Thanks.