Lowcostholidays collapses – your rights as 140,000 hit by travel chaos

bexy_v

we are due to fly sat . hotel booked with LCH, its a wedding as well, total mess, credit card company being difficult and insurance doesn't cover it, im terrified hotel said booking comes via hotels 4 u if we don't go we loose flights, car parking and transfers already paid separately... if we go we may have to pay another 1200 for hotel at peak rate... I feel sick

gardner1

bexy_v wrote: »

we are due to fly sat . hotel booked with LCH, its a wedding as well, total mess, credit card company being difficult and insurance doesn't cover it, im terrified hotel said booking comes via hotels 4 u if we don't go we loose flights, car parking and transfers already paid separately... if we go we may have to pay another 1200 for hotel at peak rate... I feel sick

if you phone hotels4u 01733 224 541 they will tell you if its definitely cancelled (which it almost certainly will) then you can decide to either contact hotel to rebook direct or try other hotels

in meantime start chargeback/section 75

But be prepared to pay out another £1200 again

bexy_v

will do thank you have already started claim, will call hotel for you

bexy_v

hotel been cancelled, looks like we wontget money back as we booked via trviago, wh book via hotels4u who then book via the low cost so they act as a travel agent ... hotel are fiving us a new price, I feel sick shopping around is no longer a great idea on this

DealFinder2016

I'm guessing this is a really silly question, but can anyone tell me what I amount can claim back from the Spanish authorities?


So
Original hotel price was £1575 - this was cancelled
Rebooked same hotel for £1940
Original flights £1300 - these are still valid
Original resort transfers were £35 - these were cancelled
Rebooked resort transfers for £30


Do I claim for the cost of the original cancelled bookings (£1610), or the amount it has cost me to rebook (£1970), or something completely different?

gardner1

bexy_v wrote: »

hotel been cancelled, looks like we wontget money back as we booked via trviago, wh book via hotels4u who then book via the low cost so they act as a travel agent ... hotel are fiving us a new price, I feel sick shopping around is no longer a great idea on this

trivago is just a comparison site....hotels4u haven't taken new bookings since last year
so your booking will be via Lowcost who will be who chargeback or section 75 will be against

Westin

ScottHart wrote: »

I'm guessing this is a really silly question, but can anyone tell me what I amount can claim back from the Spanish authorities?


So
Original hotel price was £1575 - this was cancelled
Rebooked same hotel for £1940
Original flights £1300 - these are still valid
Original resort transfers were £35 - these were cancelled
Rebooked resort transfers for £30


Do I claim for the cost of the original cancelled bookings (£1610), or the amount it has cost me to rebook (£1970), or something completely different?

Not great news on the Spanish bonding. It is reported this morning that the LCH bond was woefully low and was insufficient to cover the debts. The bond was apparently for €1.3m and debts and claims likely to exceed €50m. The suggestion is that passengers claimants might only receive GBP£7.50 each.

bexy_v

I hope that's the case, yet hotels 4 u are the ones cancelling it, its so confusing

gardner1

bexy_v wrote: »

I hope that's the case, yet hotels 4 u are the ones cancelling it, its so confusing

I had same issue....Booking made via Hoteling.com (part of lowcost group) but it was hotels4u who booked with hotel

obviously hotels4u don't take bookings from individuals but do still do business with other companies

But my claim for chargeback will be with Hoteling.com(lowcost)

rutters

Could anyone advise on how to instigate 'Chargeback' procedings after using a NatWest Debit card please?

Thanks