Sky TV retention deals ( post your haggling successes )

teddysmum

Moneygrabber1 wrote: »

However, the guy had a word with his manager and applied the 50% offer.

You don't believe that ? It's rather like double glazing and other in your home sales people calling the manager for a 'special deal' for Mrs Smith.

newuser86

Just went to cancel my Sky on live chat and was told that during the 31 days cancellation notice i would be charged full price (was on 60% off) for the 31 days as they remove my current offer as it was only part of a win back deal.. Surely this cant be allowed? Ive never had any issues cancelling before with a similar deal

Ziggy_Stardust

newuser86 wrote: »

Just went to cancel my Sky on live chat and was told that during the 31 days cancellation notice i would be charged full price (was on 60% off) for the 31 days as they remove my current offer as it was only part of a win back deal.. Surely this cant be allowed? Ive never had any issues cancelling before with a similar deal

That doesn't sound very fair, I'm in my cancellation period and am still on the 60% off.

[Deleted User]

newuser86 wrote: »

Just went to cancel my Sky on live chat and was told that during the 31 days cancellation notice i would be charged full price (was on 60% off) for the 31 days as they remove my current offer as it was only part of a win back deal.. Surely this cant be allowed? Ive never had any issues cancelling before with a similar deal

I can't say I've ever heard of that, I'd get back in touch and challenge it.

Nightine

Handed my notice in via My Messages today as my £35 for Sky q full pack and multiroom is coming to an end late September and due to increase to £92

Via My Message the best they could do was £56 with dropping movies, I said and no and continued to cancel.

Since cancelling 40% has appeared in My Sky, is this likely to increase or should I settle (works out at £55 a month) - new to Sky haggling as previously with Virgin for 13 years

Any advice apprciated

Pauleb80

From the experience I've had they seem to be getting stricter. Have been holding out for a repeat of the deal I'm on (60% off full tv package). They started off at 40%, then 50%, followed by 50% with no minimum term. That was the best it got. They're now back at 40%. Wonder if it's to do with this new reward scheme for existing customers and putting all efforts into that.

rexel

I think it's about how the amount you want to pay

TrishaM

I have just cancelled mine, and been offered 60% off for another year, £22.40 this includes movies, but they want to add a £10 admin fee.. so I have gone ahead with the cancellation, not paying an admin fee. Looked on the Tv and they are only offering 40% off. The guy said the deals change on a Thursday. But I am holding off..

lilherbz

I am trying to use the messaging service on the my sky app to cancel my TV package but was told the department is not available.....:mad:

teddysmum

Pauleb80 wrote: »

From the experience I've had they seem to be getting stricter. Have been holding out for a repeat of the deal I'm on (60% off full tv package). They started off at 40%, then 50%, followed by 50% with no minimum term. That was the best it got. They're now back at 40%. Wonder if it's to do with this new reward scheme for existing customers and putting all efforts into that.

The same happened last year,so nothing new.


In several cases the offers were 50% for 10 months, at cancellation, followed by 50% for 12 months by email, then 60% by email, with a very short time limit (couple of days).


Some who tried to take the 60% were told that the offer was over, but those who waited for cancellation to happen got the offer of 75% off plus £100 credit via my Sky (thanks to a member pointing this out), though Sky pleaded ignorance of the credit until its origin was pointed out.