Sky TV retention deals ( post your haggling successes )

theElite1986

Can't seem to get anything out of Sky. Out of contract and cancelled as of 28/4. Todays offering:

Sky Signature at £21 a month
Ultimate TV add on (Netflix premium) at £7 a month 
HD at £6 
UHD at £3 
Sky Q Multiscreen at £12 
Sky kids at £3.50 a month 
Superfast fibre broadband at £32 
Sky Broadband Boost at £6

Giving me a bill of £90.50 over thier ludicrous quote of £120.50

Always thought I was "decent" at negotiating with Sky in the past but can't see a way forward this time

Danszagl

theElite1986 said:

Can't seem to get anything out of Sky. Out of contract and cancelled as of 28/4. Todays offering:

Sky Signature at £21 a month
Ultimate TV add on (Netflix premium) at £7 a month 
HD at £6 
UHD at £3 
Sky Q Multiscreen at £12 
Sky kids at £3.50 a month 
Superfast fibre broadband at £32 
Sky Broadband Boost at £6

Giving me a bill of £90.50 over thier ludicrous quote of £120.50

Always thought I was "decent" at negotiating with Sky in the past but can't see a way forward this time

You should be able to get Multiscreen down to £7.50 and HD & UHD to £5 & £1 respectively, possibly less, as that's what I've been recently quoted. I don't get my internet with them so can't help there.

I found they quoted me less each time I went on chat so maybe persevere, but there are also a few numbers you can try: 0333 759 4753, 4761, 4770 which have been on a few "Come Back" letters if you're that bothered about staying.

Wendell_Pierce

Wendell_Pierce said:

Update from cancelling back in June 2022.
Monthly offer received through post £29 for Sky Signature in standard definition, Sky Sports in high definition with one-off £10 admin fee.

Rang up and admin fee agreed to be waived.
Adding high definition for Signature will cost £6 extra making total monthly £35.

Price will increase in April by 8% bringing new monthly to £37.80

Price will increase again following April by another 8% making new price at least £40.82 during remainder of contract. 

No offer of any credits, fixed prices or anything else.

Have not bothered.

Currently subscribed to NOW for Entertainment @ £9.99 + BOOST HD/5.1/No Ads @ £6 + Sport @ £21.

Paying £37 total.

Not completely happy with NOW for F1 and also miss skipping ads on downloaded All4 dramas, BSB on Quest, ITV4HD along with a few other things.

Long session on SKY Chat.

Not a good deal but the person responding was hilariously Arthur Daley.
Tried everything to get me to sign.
Challenged annual price rises as me being 'qualified' to pay extra.

Anyway bottom line.

SKY Signature £17.
SKY Signature HD £4.
SKY Sports £17.
Sky Sports HD Included.
Total monthly cost £38.
18 Month Contract.
Price frozen for 18 Months.

Agreed to this providing written confirmation of price freeze by e-mail.

Apologies given, mistake made, price frozen until April 2024.

Unable to confirm offer by e-mail.

Didn't bother. 

kassy64

Wendell_Pierce said:

Wendell_Pierce said:

Update from cancelling back in June 2022.
Monthly offer received through post £29 for Sky Signature in standard definition, Sky Sports in high definition with one-off £10 admin fee.

Rang up and admin fee agreed to be waived.
Adding high definition for Signature will cost £6 extra making total monthly £35.

Price will increase in April by 8% bringing new monthly to £37.80

Price will increase again following April by another 8% making new price at least £40.82 during remainder of contract. 

No offer of any credits, fixed prices or anything else.

Have not bothered.

Currently subscribed to NOW for Entertainment @ £9.99 + BOOST HD/5.1/No Ads @ £6 + Sport @ £21.

Paying £37 total.

Not completely happy with NOW for F1 and also miss skipping ads on downloaded All4 dramas, BSB on Quest, ITV4HD along with a few other things.

Long session on SKY Chat.

Not a good deal but the person responding was hilariously Arthur Daley.
Tried everything to get me to sign.
Challenged annual price rises as me being 'qualified' to pay extra.

Anyway bottom line.

SKY Signature £17.
SKY Signature HD £4.
SKY Sports £17.
Sky Sports HD Included.
Total monthly cost £38.
18 Month Contract.
Price frozen for 18 Months.

Agreed to this providing written confirmation of price freeze by e-mail.

Apologies given, mistake made, price frozen until April 2024.

Unable to confirm offer by e-mail.

Didn't bother. 

That's not too bad and probably the best your going to get in my opinion. I'm on similar but with Cinema for total monthly of £39 (slightly more for Signature than you but paying less for Sports).

Wendell_Pierce

kassy64 said:

Wendell_Pierce said:

Wendell_Pierce said:

Update from cancelling back in June 2022.
Monthly offer received through post £29 for Sky Signature in standard definition, Sky Sports in high definition with one-off £10 admin fee.

Rang up and admin fee agreed to be waived.
Adding high definition for Signature will cost £6 extra making total monthly £35.

Price will increase in April by 8% bringing new monthly to £37.80

Price will increase again following April by another 8% making new price at least £40.82 during remainder of contract. 

No offer of any credits, fixed prices or anything else.

Have not bothered.

Currently subscribed to NOW for Entertainment @ £9.99 + BOOST HD/5.1/No Ads @ £6 + Sport @ £21.

Paying £37 total.

Not completely happy with NOW for F1 and also miss skipping ads on downloaded All4 dramas, BSB on Quest, ITV4HD along with a few other things.

Long session on SKY Chat.

Not a good deal but the person responding was hilariously Arthur Daley.
Tried everything to get me to sign.
Challenged annual price rises as me being 'qualified' to pay extra.

Anyway bottom line.

SKY Signature £17.
SKY Signature HD £4.
SKY Sports £17.
Sky Sports HD Included.
Total monthly cost £38.
18 Month Contract.
Price frozen for 18 Months.

Agreed to this providing written confirmation of price freeze by e-mail.

Apologies given, mistake made, price frozen until April 2024.

Unable to confirm offer by e-mail.

Didn't bother. 

That's not too bad and probably the best your going to get in my opinion. I'm on similar but with Cinema for total monthly of £39 (slightly more for Signature than you but paying less for Sports).

Yes if SKY confirm the price freeze for 12 months not the discount percentage freeze I'll sign up for 18 months.
It's worth it for skipping ads on non-SKY channels.

Janeway224

Accepted new contract last week with Sky .. Signature, Sports, UHD, multiroom for £48.  Next day Sky ring…‘I can better the deal you accepted yesterday’!

Proceeded to cancel agreed contact, and give me new one for exactly the same as above, but now with first month free ! ..accepted that and now awaiting for phone to ring again! (Must be on commission)

Been with them 23 years…they only move once you have cancelled no matter how long you have been with them, prior to cancelling was going to be £68! 

mits999

Janeway224 said:

Accepted new contract last week with Sky .. Signature, Sports, UHD, multiroom for £48.  Next day Sky ring…‘I can better the deal you accepted yesterday’!

Proceeded to cancel agreed contact, and give me new one for exactly the same as above, but now with first month free ! ..accepted that and now awaiting for phone to ring again! (Must be on commission)

Been with them 23 years…they only move once you have cancelled no matter how long you have been with them, prior to cancelling was going to be £68! 

Seems a lot, what’s breakdown

saintscouple

Glad i found this thread.

Coming to the end of my contract soon - 3rd July

Sky Signature £11
Sky Sports £16
Sky Sports HD £2
Sky HD £6
Multiscreen £15
Ultra HD £4
TOTAL £54 a month.

In July the bill is showing as -
Sky Signature £18
Sky Sports £32
Sky Sports HD £2
Sky HD £9
Multiscreen £15
Ultra HD £4
TOTAL £80 a month. 

When would be the best time to threaten to cancel?
I would ideally like to keep the same package and pay no more than i am now.

Looking at all the adverts for Sky stream, and Sky glass i was thinking they maybe gradually reducing the Sky Q take-up and trying to shift people on to the streaming options, hence reducing Sky Q retention offers. But we like Sky Q and the ability to record programs and not bothering with adverts, etc.... it´s just so simple to use. 

Thanks

brewerdave

saintscouple said:

When would be the best time to threaten to cancel?
I would ideally like to keep the same package and pay no more than i am now.

Looking at all the adverts for Sky stream, and Sky glass i was thinking they maybe gradually reducing the Sky Q take-up and trying to shift people on to the streaming options, hence reducing Sky Q retention offers. But we like Sky Q and the ability to record programs and not bothering with adverts, etc.... it´s just so simple to use. 

Thanks

Put the cancellation in ~ 4th June . To be honest ,I think you will struggle to get near your current price of £54 pm as that was pretty good (presuming it includes the recent Sky increases?).
 I've seen someone with your package less the UHD get an offer at £53 pm after cancellation has actually happened.

saintscouple

brewerdave said:

saintscouple said:

When would be the best time to threaten to cancel?
I would ideally like to keep the same package and pay no more than i am now.

Looking at all the adverts for Sky stream, and Sky glass i was thinking they maybe gradually reducing the Sky Q take-up and trying to shift people on to the streaming options, hence reducing Sky Q retention offers. But we like Sky Q and the ability to record programs and not bothering with adverts, etc.... it´s just so simple to use. 

Thanks

Put the cancellation in ~ 4th June . To be honest ,I think you will struggle to get near your current price of £54 pm as that was pretty good (presuming it includes the recent Sky increases?).
 I've seen someone with your package less the UHD get an offer at £53 pm after cancellation has actually happened.

Yeah, i´m guessing as much. They seem to be pushing streaming options instead as these are of lower cost to them - no dish, lower priced boxes.
I´ll have to research the streaming boxes as an option just incase.