Sky TV retention deals ( post your haggling successes )

[Deleted User]

Boohoo wrote: »

Unless i am reading this wrong i make it to be £40 per month and not £20 as in earlier posts.

Basically just paying £20 for Sky Sports with everything else discounted to zero, pretty damned good deal.

davea1_1

Currently paying £31.60 for Box Sets, HD and Kids (not Sky Q). Found out a colleague is getting the full package (not Sky Q but over £90 a month full price) for £33 on a 60% offer that has been automatically extended for 18 months so have given notice to cancel. Offered full package for £53 on cancellation call as the best she could do so proceeded to cancel.
Just had a call and have just been offered £18 for current package, £37 for entertainment and sports or £45 for full package, all declined.
I’m resigned to leaving now and have told them I don’t like their unclear pricing structure and that because I know what my colleague pays I’d only consider £35 or less for full package. I think the penny finally dropped that it doesn’t matter whether I’ll use all the channels (trying to take kids off to remove cost etc.), I want the price they can extend for 18 months to my colleague!

brewerdave

davea1_1 wrote: »

I want the price they can extend for 18 months to my colleague!

In my experience, the Sky customer service people always deny that these discounted deals exist :rotfl:

exee_d

Just gone through my annual haggle for Sky TV, managed to get full TV package including HD for £37/mth on 12 month contract. Upgraded to Skq Q multi-room for £12/mth (although this is on 18mth contract which is annoying) so £49 all in - there was a one-off £20 charge for Sky Q but happy with that given the deal.

What has annoyed me though is this £10 admin fee - what's that all about. Was never mentioned to me in the online chat and has just appeared??

Just for info I cancelled giving 31 days notice and declined initial offers, then visited sky.com/mydeal and you get the best offers here.

Can't attach image as new user but deal was for all TV packages.

[Deleted User]

exee_d wrote: »

What has annoyed me though is this £10 admin fee - what's that all about. Was never mentioned to me in the online chat and has just appeared??

If they never mentioned it then complain and get it refunded.

exee_d

Colin_Maybe wrote: »

If they never mentioned it then complain and get it refunded.

Yes I have screen shots of the chat, they will not send me the transcript so have raised a complaint - seems petty but it's more principle for me.

juliejames

Browntoa wrote: »

Please post any deals you have negotiated with sky

Please post

The package

The price and discount

The length of the contract

Thanks for this post...

FionnMac

Re: £20 installation fees and £10 admin fees...just refuse to pay and be prepared to hang up. They are there to be waived, you think a sales person is going to lose a contract based on that?

exee_d

FionnMac wrote: »

Re: £20 installation fees and £10 admin fees...just refuse to pay and be prepared to hang up. They are there to be waived, you think a sales person is going to lose a contract based on that?

I accepted the £20 fee for Sky Q as got the 2Tb box and an additional mini box for nothing, they did come down from £60!!

No mention about the admin fee, i've tried to get it removed but apparently it's automatically added by the system and they have no means to credit it. That's from 3 different advisors now, so have a raised a formal complaint.

FionnMac

exee_d wrote: »

I accepted the £20 fee for Sky Q as got the 2Tb box and an additional mini box for nothing, they did come down from £60!!

No mention about the admin fee, i've tried to get it removed but apparently it's automatically added by the system and they have no means to credit it. That's from 3 different advisors now, so have a raised a formal complaint.

Still, had you refusesd to pay it, they *would* have let you off. No way should you pay the admin fee either