Virgin Media retention deals (post your haggling successes)

darren72

samal wrote: »

Hi

my contract ends a couple of wks
Whats the best number to call for the best offer to stay
thanks

Just call their regular freephone number 0800 952 8046 and choose the option for thinking of leaving. That will put you through to the loyalty department (based in the UK).

tucker61

Currently paying £76. Per month for vivid 200, full tv and talk week end.. never use landline, might get away with reducing broadband but we do stream a lot (also got Netflix and Now tv). Contract due to expire at end of this month, so will see what they offer when I ring. Not got my letter yet....

Spoken to retentions, they offered me no price rise and reduce bill to 71.00
Going through with cancellation for now.

mrspixie_2

I'm happy with what I got. Brand new v6 box and hub, free installation, £10 off per month for 6 months and no increase in price in November and after 6 months it's still less than I pay now. I have full house, vivid 100 and free weekend calls.

NoNoDrama

I have full house TV, 150 MB broadband, Sky Sports HD, Talk weekends currently pay £105 per month.

Rang retention's (who are complete bull shitters btw) said BT Sports has more football on Sky Sports?? Also claimed to see my TV usage (which channels I watch) and that I didn't need full house and I should go on the next one down Variety?

I apparently don't need broadband 150MB broadband either so they "offered" me ... wait for it....broadband downgrade to 50mb , tv downgrade to Variety...new price £95 a month! :rotfl:

I told them to disconnect me. Don't want to leave feel I got someone who couldn't be arsed. Seems they are trained to just downgrade you to get the prices down now, or I either got a bad operator or played a bad hand.

Got disconnection e-mail as well. How certain is it they will call back? I never have the landline plugged in, will they call my mobile? All a bit of a mess now if i have to go through disconnection and re-connection...how should i play it?

soulandy

at the moment I have Fun TV, vivid 100 Broadband & Talk weekends phone for £34 p/m . Got the email about the price rise ( £3.99) and have been offered BT Sports and the Full TV for £3.95, that's 4p less. (£37.95 p/m)
Thinking

fleetingmind

So I got offered talk unlimited, 200mb broadband, new hub, line rental and Player TV for £33 which I thought was decent (And no rise in October).
So for my old price of Virgin I'll pretty much get my Virgin (BB, Phone, Freeview TV), Sky TV with Sky Sports, Netflix and Spotify Subscription.

Only downside is they have put a £20 "activation fee" onto it which was never mentioned and also part of the "deal" is TiVo Monthly Fee when I haven't even got a TiVo box.
Same as before they said I had Talk International when i've never even requested or added that!

in_my_bumble_opinion

soulandy wrote: »

at the moment I have Fun TV, vivid 100 Broadband & Talk weekends phone for £34 p/m . Got the email about the price rise ( £3.99) and have been offered BT Sports and the Full TV for £3.95, that's 4p less. (£37.95 p/m)
Thinking

Please note I got the exact same package (with latest tv box and router) for £32pm a week or so ago from the outbound team.

The actual package price is £36 but as I told them my line in the sand was £32pm the guy went away and came back with a £50 credit to balance it out.

Have a clear idea of what package you want and what price is ok. They know about talktalk's current offers.

tucker61

Got call today from virgin offering me the exact same package I have now, for £56.00 Saving £20.00 per month. Good result.

karlie88

Does anyone have any accurate information on how they work out pricing in retentions? I've been doing the whole cancellation thing with VM for years now. Currently on 100MB broadband with talk weekends and paying £17 per month which includes line rental.

A few years ago, I had one employee who said that they have a certain amount of money they can play with per customer and this number depends on your overall package. He told me phone and 50mb broadband customers had £150 per year that retentions could play with, phone, broadband, tv (basic) had £200, those with the everything ticked had £400.

I've tried to ask subsequent people when I get 'the' phone call but none of them have commented any further.

Does anyone have anything they can add? Any previous or current VM employees or their family/friends able to add further information?

tucker61

NoNoDrama wrote: »

I have full house TV, 150 MB broadband, Sky Sports HD, Talk weekends currently pay £105 per month.

Rang retention's (who are complete bull shitters btw) said BT Sports has more football on Sky Sports?? Also claimed to see my TV usage (which channels I watch) and that I didn't need full house and I should go on the next one down Variety?

I apparently don't need broadband 150MB broadband either so they "offered" me ... wait for it....broadband downgrade to 50mb , tv downgrade to Variety...new price £95 a month! :rotfl:

I told them to disconnect me. Don't want to leave feel I got someone who couldn't be arsed. Seems they are trained to just downgrade you to get the prices down now, or I either got a bad operator or played a bad hand.

Got disconnection e-mail as well. How certain is it they will call back? I never have the landline plugged in, will they call my mobile? All a bit of a mess now if i have to go through disconnection and re-connection...how should i play it?

They rang me within 3 days, but they did ring my landline. I have since asked them to contact me only on my mobile as I do not answer my landline normally.

You have 30 days to change your mind , so you could ring back and tell them you want to stay if they are not able to get in touch with you.