Virgin Media retention deals (post your haggling successes)

homeworkgirl

Just got in to find out I've missed three calls from Virgin Media. Message says don't ring back as they will try again...damn. I hope they do. Yes I am going to look at competitors offers tonight. Thanks for the advice.

homeworkgirl

Well I just got "the call" before I had a chance to look at anything else.

Full House tv
200 meg BB
Weekend calls

£35 ...one year contract

Happily accepted. Almost 50% discount on original package and gone from L to XL on tv and BB.

:j

zoso121

homeworkgirl wrote: »

Well I just got "the call" before I had a chance to look at anything else.

Full House tv
200 meg BB
Weekend calls

£35 ...one year contract

Happily accepted. Almost 50% discount on original package and gone from L to XL on tv and BB.

:j

Thats a great deal. I'm paying that for 200 meg BB on its own. Fingers crossed they call soon. Did they ask you why you were leaving etc.?

homeworkgirl

Oh yes they did so I told them I felt I was getting a bad deal for the price and he offered me that straightaway. I asked if I could go down to mediumtv and bb and pay less but he said no but I'm very happy with what I was offered. Good luck with yours.

crystal64

I phoned Virgin on monday to cancel my service i was currently getting

Full House Tv
150 vivid optical fibre
unlimited calls
Tivo box + 2 extra V boxes

for £86.00 as with november increases I was also out of contract all they offered me was a monthly £4 discount and a £50 goodwill gesture so I continued with cancellation.
I received a call from virgin on wednesday evening with a upgrade to 200 vivid optical fibre and all the same services for £38.00 for 12 months including line rental I jumped at it but phoned back a hour later just to make sure the deal was real and the girl i spoke too said i got a fantastic deal, so its definitely worth making that call.

doe808

Went with:
Full House TV
200Mpbs
500Gb Tivo box
Free weekend calls

For £30 per month- 12 month contract, which I though was decent. Just to be clear, you have to leave and wait for them to call you back. Got nothing close to that, before I left.

Have to say, very decent people to haggle with. Polite, but fair.

doe808

zoso121 wrote: »

Thats a great deal. I'm paying that for 200 meg BB on its own. Fingers crossed they call soon. Did they ask you why you were leaving etc.?

If it helps, I just said I was changing jobs in work and couldn't afford to pay what I was paying. They asked me what I could afford- I said a maximum of £30 per month.

Surprise surprise- when they called me back, they offered me everything I asked for - at bang on £30 !!

latecomer

Looks like Virgin are really giving out good deals - I thought mine was good but I'd happily have paid £30 for that package.

doe808

latecomer wrote: »

Looks like Virgin are really giving out good deals - I thought mine was good but I'd happily have paid £30 for that package.

The interesting thing is that I didn't have to push too hard for that. In the past they played alot harder.

latecomer

Yeah the conversation I had with retentions basically didn't have any haggling. I explained why I was leaving and after she checked my account and found that we've been with them for about 9 years she just offered the deal at £14 without TV or £16 with it. Wonder if they are concerned about losing customers to sky?