Virgin Media retention deals (post your haggling successes)

sysadmin

I was paying £29 a month for M500, which was going to £36 in May. 
I was offered £3.50 discount by the automated call, and waited for an agent. By the end of the call I have it down to £22 for M500 for the remainder of my contract which is due up in May 24. 

Quite pleased with that, and didnt have to go through the whole cancel rigmarole. 

PZ19

tg99 said:

Realgonekid said:

tg99 said:

Realgonekid said:

I’m at a similar junction. Gave cancellation notice following the price increase letter.

Maxit TV, 250MB, Sky Sports, Weekend Calls. £64pm going to £85.

Outbound Offered another £65pm 18m contract on same package only, and said I was already on their lowest package, so take it or leave it. In fact they virtually ended the call at that point, not me!

So, thoughts?

1. Is it that good, anyone getting that much more for less perhaps after a similar impasse?
2. Has anyone ever had outbound retentions come back again, after giving a take it or leave it offer?

I’m on same package, £54pm was due to go up to somewhere in the £70s but inbound retentions offered to reduce my fee to £35 for remaining 5 months of contract so didn’t cancel in the end.

Not sure about weather outbound will come back again. If not could cancel your cancellation then re cancel to trigger another outbound call to see if you get a different offer. 

Thanks, thought the “floor” for this package would be in the £50s.

I think I’ll hold out until the eleventh hour, and see if an email pops up; I’ve read some have had these. Less inclined to uncancel/cancel. Can still always inbound to outbound and hope I get the right person.

Don’t think my OH will let me let it switch off altogether, which is a shame!

Yep £54 is pretty much the cheapest I’ve seen mentioned here for this package though my sky sports is SD, recall one or two who had same but HD and think they were paying c£57-58. Not seen anyone report on here that they’ve recently renegotiated this package since price rise notification but may have missed it!

Yep that was me £57.25 with sports Hd.  I haven’t had letter yet but am fully expecting it

Futuristic

I got terrible offers on WhatsApp for M150+anytime landline for parents (was paying £28.95 - offered £34 from initial £54 lol), had to end up giving notice which took a lot of work in itself (repeated myself asking for cancellation notice about 10 times).

Horrible experience so far. 

[Deleted User]

I’ve been out of contract for years, and have been paying £46 plus some pennies for quite some time, for M125 fibre only  Price rise of £7 to make it £53. No, thanks. A lot of money for very little.

After today, £23 a month and no price rise next month. 18 month contract, unfortunately, but that appears pretty standard across providers. I see on here others getting even more for a bit even less, so I could exercise my newly granted 14-day cooling off period. £23 is still a good deal, though, it’s not too far away from their social tariffs. Did it all on WhatsApp. 

What is promising is City Fibre are currently tearing up the streets around me to install their fibre network. Quite comforting to know there will soon be other providers (for fibre) available where I live.

DonnySaver

DonnySaver said:

Just had my letter from Virmin. Currently on landline (weekend only calls) and 125Mb fibre for £23/month and they are adding on £7/month increase!! That's over 30%!
Started a whatsapp chat straight away to put cancellation in. Will update later.

Ok, so whatsapp was quiite frankly useless and frustrating. First only offered a discount of £3.50 off the increase (which I rejected) and then offered £4 off the increase - i rejected this also. Therefore had to call. Got the automated £3.50 offer but held for an agent.
After turning down their offer of just £1.40 increase in May I persisted (explained it wasn't what I'd signed up to in inital contract etc and was there anyway they could keep my price the same to the end of the contract). Eventually they agreed, so no price rise at all for me which I'm happy with.

DonnySaver

Also, Virgin Media are claiming in their letter they they are struggling with price rises too. I found this quite patronising, epsecially when you see their end of year results for 2022

https://news.virginmediao2.co.uk/2022-financial-results/q4/

frosch411

DonnySaver said:

DonnySaver said:

Just had my letter from Virmin. Currently on landline (weekend only calls) and 125Mb fibre for £23/month and they are adding on £7/month increase!! That's over 30%!
Started a whatsapp chat straight away to put cancellation in. Will update later.

Ok, so whatsapp was quiite frankly useless and frustrating. First only offered a discount of £3.50 off the increase (which I rejected) and then offered £4 off the increase - i rejected this also. Therefore had to call. Got the automated £3.50 offer but held for an agent.
After turning down their offer of just £1.40 increase in May I persisted (explained it wasn't what I'd signed up to in inital contract etc and was there anyway they could keep my price the same to the end of the contract). Eventually they agreed, so no price rise at all for me which I'm happy with.

Thanks for this...good to know. Was going to try the WA chat but I'll call again...and quote them some of the offers they give out (not to mention those to new customers..disgrace that loyalty doesn't pay one bit)

frosch411

DonnySaver said:

Also, Virgin Media are claiming in their letter they they are struggling with price rises too. I found this quite patronising, epsecially when you see their end of year results for 2022

https://news.virginmediao2.co.uk/2022-financial-results/q4/

What a great link..thanks for this 😊

andylad72

andylad72 said:

Currently £54 a month for M350 BB (Volt boosted), Maxit TV, Talk Weekends, V6 box and a TiVo box in a second room. Due to increase by £15 a month with the price increase. Spoke to retentions today who offered a £15 a month discount until my contract runs out at end of July, then price will jump to £85 per month. Declined that offer and handed in my cancellation. Will wait for the call and report back.

So...first call today from VM. Best the chap could do was to keep my package at the same price on a new 18 month contract, but no protection against April 2024 price increases. Declined the offer as I don't think that's their best deal. I'm happy to leave so will wait and see. Anyone sat through multiple retentions calls to get the best new deal, or is it one call and one offer only?

Alpha_5

andylad72 said:

andylad72 said:

Currently £54 a month for M350 BB (Volt boosted), Maxit TV, Talk Weekends, V6 box and a TiVo box in a second room. Due to increase by £15 a month with the price increase. Spoke to retentions today who offered a £15 a month discount until my contract runs out at end of July, then price will jump to £85 per month. Declined that offer and handed in my cancellation. Will wait for the call and report back.

So...first call today from VM. Best the chap could do was to keep my package at the same price on a new 18 month contract, but no protection against April 2024 price increases. Declined the offer as I don't think that's their best deal. I'm happy to leave so will wait and see. Anyone sat through multiple retentions calls to get the best new deal, or is it one call and one offer only?

The one time I didn't accept an offer from outbound retentions that was it - there was no further call from them so I had to call them back on day 29.