Virgin Media retention deals (post your haggling successes)

tg99

PZ19 said:

tg99 said:

Has anyone agreed a price in a call from outbound retentions and then called up within the 14 day cooling off period to say changed mind and thus try to get a further discount?

Reason I ask is that I cancelled yesterday and had outbound call today, best I was able to get them to was £59pm for:

Maxit TV inc BT Sport
Sky sports SD
basic phone (weekend calls)
200MB

This is the same package as I was on previously (£64-65 pm due to go up to well in excess of £100 in March when contract ends) so on the one hand it’s good that now cheaper but on the other it is not as cheap as Dareusj £50pm and PZ19 (equivalent to £50pm too given has HD Sky Sports). I did mention these prices in our call but could not get any lower than £59. Person I spoke to said it is the case that the system will sometimes generate different prices for different customers even if on the same package.

PZ19 - you mentioned your Dad was on £66pm but with HD so effectively same as my £59pm..is this something he got from outbound retentions call recently too or more historic?

I doubt if I call up and say I’ve changed mind that I’ll get anywhere (though nothing to lose) and the risk I suppose if I go through with changing mind and ‘re-cancel’ is that retentions don’t call back again or if they do that this time the price is actually higher than £59.

My dad got called by a field sales rep, a week ago last Friday, who also doubles up on retention deals.  He got same as you except sports were in Hd.  He pays £66, the difference to yours is the £7 they charge for sports Hd I assume. Prior to that he was paying £65 but like you going up to way over £130 if I remember.  Other sites have reported that they call you back a few times.  In my experience I’ve always gone with first call and tried to get nest price.  My last retentions deal for same package with Hd sports was £56 finishes in July so I’m fully expecting it to go up quite a bit.  I seem to recall Sky charge them for Hd so don’t have huge leeway on the sports Hd price 

Thanks, yes he said would be £66 for HD SS so sounds like your Dad and I both got the same equivalent deals. I would have been happy with £59 before seeing the £50 earlier in this thread! Like you, I’ve always agreed best orice in first call from retentions other than one time and they never called back so took a bit of work to get them to offer me again what had offered on first call. Hence why it’s a bit of a risk if I cancel within 14 days as that essentially means it is as if the £59 new contract never existed…… so It’s not a simple case where I can then just change my mind about having cancelled within the 14 days and still get that deal if I don’t get another call offering it. Will think about it for a few days I think.

Rev

Got a call last night. Offered 200mb for £20.40. Drop from 350m which I was paying £21.74 for (was 200 but got the o2 volte boost), but I’m happy with the price. Made sure it was a fixed contract too.

fondue

Just called and going through the yearly painful exercise.....

200gb BB
Maxit TV
Weekend Calls

Currently pay £44 (discount ending in May)

Best they can offer is £49 and signing up to another 18 month contract.

What are people currently getting for that package roughly in the offers?  (after leaving etc)

mrspixie_2

fondue said:

Just called and going through the yearly painful exercise.....

200gb BB
Maxit TV
Weekend Calls

Currently pay £44 (discount ending in May)

Best they can offer is £49 and signing up to another 18 month contract.

What are people currently getting for that package roughly in the offers?  (after leaving etc)

Sounds good, that’s better than new customers. I have the same plus extra box and pay £59

HaroldWren5

fondue said:

Just called and going through the yearly painful exercise.....

200gb BB
Maxit TV
Weekend Calls

Currently pay £44 (discount ending in May)

Best they can offer is £49 and signing up to another 18 month contract.

What are people currently getting for that package roughly in the offers?  (after leaving etc)

1. Do you need Landline calls, or can you use a Mobile?

2. Are you in an Openreach area that can receive Full Fibre "Ultrafast"?

fondue

HaroldWren5 said:

fondue said:

Just called and going through the yearly painful exercise.....

200gb BB
Maxit TV
Weekend Calls

Currently pay £44 (discount ending in May)

Best they can offer is £49 and signing up to another 18 month contract.

What are people currently getting for that package roughly in the offers?  (after leaving etc)

1. Do you need Landline calls, or can you use a Mobile?

2. Are you in an Openreach area that can receive Full Fibre "Ultrafast"?

1. We do not use landline at all. Phone isn't connected.

2. Just checked, yes it does.

bignred05

I called up earlier today.
Was surprised as I was only on hold a few minutes.
anyway, all I was offered was to cancel any new charges on my bill
as my contracts up in August, I was then advised to call back then.

* I'm on 100GB a month BB only for £23

tg99

tg99 said:

PZ19 said:

tg99 said:

Has anyone agreed a price in a call from outbound retentions and then called up within the 14 day cooling off period to say changed mind and thus try to get a further discount?

Reason I ask is that I cancelled yesterday and had outbound call today, best I was able to get them to was £59pm for:

Maxit TV inc BT Sport
Sky sports SD
basic phone (weekend calls)
200MB

This is the same package as I was on previously (£64-65 pm due to go up to well in excess of £100 in March when contract ends) so on the one hand it’s good that now cheaper but on the other it is not as cheap as Dareusj £50pm and PZ19 (equivalent to £50pm too given has HD Sky Sports). I did mention these prices in our call but could not get any lower than £59. Person I spoke to said it is the case that the system will sometimes generate different prices for different customers even if on the same package.

PZ19 - you mentioned your Dad was on £66pm but with HD so effectively same as my £59pm..is this something he got from outbound retentions call recently too or more historic?

I doubt if I call up and say I’ve changed mind that I’ll get anywhere (though nothing to lose) and the risk I suppose if I go through with changing mind and ‘re-cancel’ is that retentions don’t call back again or if they do that this time the price is actually higher than £59.

My dad got called by a field sales rep, a week ago last Friday, who also doubles up on retention deals.  He got same as you except sports were in Hd.  He pays £66, the difference to yours is the £7 they charge for sports Hd I assume. Prior to that he was paying £65 but like you going up to way over £130 if I remember.  Other sites have reported that they call you back a few times.  In my experience I’ve always gone with first call and tried to get nest price.  My last retentions deal for same package with Hd sports was £56 finishes in July so I’m fully expecting it to go up quite a bit.  I seem to recall Sky charge them for Hd so don’t have huge leeway on the sports Hd price 

Thanks, yes he said would be £66 for HD SS so sounds like your Dad and I both got the same equivalent deals. I would have been happy with £59 before seeing the £50 earlier in this thread! Like you, I’ve always agreed best orice in first call from retentions other than one time and they never called back so took a bit of work to get them to offer me again what had offered on first call. Hence why it’s a bit of a risk if I cancel within 14 days as that essentially means it is as if the £59 new contract never existed…… so It’s not a simple case where I can then just change my mind about having cancelled within the 14 days and still get that deal if I don’t get another call offering it. Will think about it for a few days I think.

Just to follow up on this, I called up before end of 14 day cooling off period and said wanted to cancel as too expensive….retentions person offered further £5 off and I agreed so now down to £54.25 for 200mb, basic phone talk weekends, maxit tv plus sky sports.

surfboard2

Negotiated M100, weekend calls and the intelligent wifi service with pod for 20 quid. Happy with that tbh. 

Dunnsdale

I'm currently paying £31 per month for broadband only. Virgin telling me its going up to £44 pm end of March. Any advice please?