Virgin Media retention deals (post your haggling successes)

Lifes_Grand_Plan

rawhammered wrote: »

Phoned them today following the notification of price increase.

Easily negotiated below for £25.89:

TV - Player (M), Virgin TV V6 Box, powered by TiVo
Broadband - M100 Fibre Broadband
Phone - Telephone Line Rental, Free Voicemail, Talk More Weekends

Not too bad?

That’s a good deal IMHO. With the increase now, i’ll be paying more than that just for 100mb BB alone.

Just had the increase e-mail today so will be phoning them tonigh.

harj1185

Called up as bill was going up to £41 for 200mb plus landline weekends.

Was offered £32 final offer so cancelled. Got a callback the next day from retentions, was offered £29, declined, then £26 for 200mb no landline, which I took.

So 200mb fibre only for £26 for 12m, happy with that!

Lifes_Grand_Plan

harj1185 wrote: »

Called up as bill was going up to £41 for 200mb plus landline weekends.

Was offered £32 final offer so cancelled. Got a callback the next day from retentions, was offered £29, declined, then £26 for 200mb no landline, which I took.

So 200mb fibre only for £26 for 12m, happy with that!

Another good deal IMHO.

I've just put my notice in to cancel. They immediately offered to cancel the price increase for 6m which I turned down saying even then it was too expensive at £25 a month for 100 Meg. He proceeded to tell me that was an excellent deal but I said i'd happily move to Sky for £21 a month thanks very much.

So cancellation in, now the waiting game starts.

One funny thing, as he was reeling off the T&Cs / process for cancellation, he came out with the line "...but you already know all that because I can see you call up to cancel every year...." :rotfl:

So on the hand it amused me and made me a little proud that I don't let them take the Michael with price rises, but on the other hand i'm wondering if this means they're getting wise to people putting notice in and waiting for a call back... and so won't play ball. I'm hoping that's not the case but time will tell.

buglawton

I was half expecting to be offered a downgrade to 50MB speed to get a cheaper price, and while 50 MB down is more than I can make use of or appreciate, had been prepared to reject that outright as it only gives you 3 MBPS upload (!). But got offered 100 at an acceptable price.

Themachina

Manged to get the Bigger Bundle + Sports package for £53 a month (Shoots up to £108 after 12 months)
Was previously paying around £62.

Quite happy with the deal to be honest.

I'm also getting M200 as opposed to the M100 which is advertised on their website for this package for some reason.

wallaceoc

That sounds like a pretty good deal! Was that for broadband only or do you have a phone package (+ line rental) with that also at that price?

Thanks!

Themachina

That’s with a phone package and line rental.
Not sure what I get with the phone but I never use it to be fair so I’m not fussed.

tg99

Themachina wrote: »

That’s with a phone package and line rental.
Not sure what I get with the phone but I never use it to be fair so I’m not fussed.

Think that is the same package as I’m on assuming big bundle includes Bt sport. V similar price to you at c£57pm (after factoring in one off credit to bring down from c£62pm) albeit contract will be ending in a few months plus price rise to come. Was your new deal achieved by phoning up to cancel and then getting a call back from outbound Retentions (aka loyalty team)?

Themachina

Yeah, it’s the one with BT Sports and Sky Sports.

It was achieved by outbound retentions after I cancelled. I was actually going to move to BT and get one of their packages for £41 but I was more than happy to stay after they got in touch.

They offered this package without Sky Sports (Which I think is just called the Bigger Bundle) for £44 but for an extra £9 a month I though it was worth it, especially with the footy season kicking off in a few weeks.

kingoranks

Everytime you get a deal to stay, they kill their competition. You get a fantastic service, you dont contribute to the growth of BT/openreach and you are happy. Virgin continue to develop for the future.

Ex virgin installer