Virgin Media retention deals (post your haggling successes)

theshoefairy

c_smith wrote: »

They will, be patient.

Have you had a call back yet? And did you call Sky back in the end to see if they would give you a better offer?

letmefree

My cut off date is Monday and still not managed to speak to retentions, as I missed a few calls.
I expect I will have to ring up tonight to extend the cancellation by a month to give them more time to contact me.


Anyone have the number for the retention team as I have lost it off my phone and didn't write it down. Otherwise I will have to ring 150 and I know they won't give me a good deal, but by ringing retentions they might.

katies_mum

I understand you can log into your Virgin Media account and extend the cut off date yourself (so you don`t actually have to speak to them) think I will have to do this as at the moment am struggling to get a good deal with Sky.

letmefree

katies_mum wrote: »

I understand you can log into your Virgin Media account and extend the cut off date yourself (so you don`t actually have to speak to them) think I will have to do this as at the moment am struggling to get a good deal with Sky.

Tried that but got

We're sorry, we can't rearrange your order online. Please call us on 150 from your Virgin Media home phone, or on 0345 454 1111 from any other phone, and we'll be happy to help.

csgohan4

This thread is turning to Virgin Haggling epic failure stories

katies_mum

Hope that doesn`t happen to me when I try to extend

letmefree

Just gave them a phone call as my cancellation was Monday and I have missed a few calls from retentions. Hopefully they will get me sometime in the next month.

Might cancel some of my bundle if they don't come up with a good offer. Been a member for years and have to go through this hassle every year.

Cheaper broadband and phone from somewhere else and cheaper Now boxes maybe an option.

katies_mum

I have just checked my account and I do have to ring to reschedule our cancellation. Can I ask, did you extend by another month or was it less?
Thanks

letmefree

katies_mum wrote: »

I have just checked my account and I do have to ring to reschedule our cancellation. Can I ask, did you extend by another month or was it less?
Thanks

I just asked for it to be extended by another month. I didn't ask for any less so not sure if they would have extended it for shorter.

dondhain

I'm out of contract with virgin but I have noticed they apply 18 month discounts which means when you come out of contract...you still have a further 6 months of discount. I have tried to cancel and get a better deal but they tell me that until the discount doesnt come off the account, they cant offer better deals - is this true? Should i still try my luck? Discount is on till January.

Its quite a clever thing Virgin have done because it also means for 6 months i will be paying the full line rental (whereas for 12 months i usually pay the line rental upfront using the line rental saver scheme)