Virgin Media retention deals (post your haggling successes)

Marvel1

den169 wrote: »

No rubbish deal.
I got m+ tv evening and weekend calls 100mb bb caller id etc.£27-50.

:eek: The best they offered me was £31.25 for BB only at 50Mb dropping my speed from 70Mb, I even mentioned that someone got it for £20 a month (my mate who rang yesterday) and even mentioned your deal, she was calling me a lair and would not budge on price! Also trying her best to stay as an online gamer and using an average 300Gb a month and no other provider would allow this and their business model is based on service rather than cheap service.

I had to give the 30 day notice, fingers crossed I get a call from retentions I want to stay, I don't have a BT line and can't fault their service. I even had to unblock all my blocked numbers in case one of them was Virgin, now I will have to answer every call and most will be the cold callers

den169

katies_mum wrote: »

I`ve done the threaten to leave, am on 30 days notice (I leave on 29 Sept) have had the call to keep me (but no notes were made on my account and the bloke 2 days later denied saying it and more or less said I was a liar!!), have just finished a webchat with nice guy who could not get anywhere close to what I was offered on Monday. So I have now lost all faith in Virgin and even though I am sure Sky must have their own horror stories am sure I can get a better and cheaper package than we had through Virgin.

I always record the conversation and tell them i am.

COBFCSnoopy

Any help here at all please?

Last week, my partner and I reduced our package, to £58.99 a month.

This was for:

100mbps Vivid Broadband
Medium Talk Weekends Phone
Fun TV - Large
500GB Tivo - with monthly fee

I own the account for my mother, who has the following:

70mbps broandband
Medium talk weekends phone
Large TV
V+ HD box - the old Samsung one.
£70 a month

I started chatting to them today and was advised that due to having an old box, they wouldn't change my package, until I take a Tivo for free. Plus £14.99 activation fee. Well, that isn't free is it.

I asked, why should I pay that, if your system says I must have it and there is nothing wrong with my box, that I do not want to change? They couldn't answer it.

I called them and stated what had happened.

They advised me of this: At some stage in the next year, all older boxes will be phased out and services will start to not work on the older boxes. Then people will need to call in for a Tivo and will have no choice but to pay the £14.99 activation fee.

To me, that is outrageous. You either don't pay it and pay full price for no on-demnad services and so on, or you do pay it. Of course, you could cancel.

But surely this isn't right?

If they aren't supporting older boxes now, why should we have to pay when we don't want it?

As it stands, I'm still paying around £10 a month more, for a lesser service than I get at my house.

They make me sick. Truly sick.

RedDwarf82

cjdavies wrote: »

I have BB 70Mb (their lowest) and phone M (I have no phone), cheaper at time than BB alone. My new increase would be £41.50.

What would be my ideal offer from them just for BB?

I'm on 70 Mbps BB only for £23.25 until March (last week I got an extra £3 discount for 6 months to avoid the recent £3 increase), without any fixed term. So I'm hoping the weekly email shows some great offer during the next 6 months, so I am able to haggle a new 12 months fixed term for the same or less.

I must say my bill is a bit strange. It says the price is £28.25 (this is before the recent £3 increase), minus a £5 loyalty discount. I have no idea where that £28.25 comes from, I'm quite sure it was higher for new clients.

csgohan4

COBFCSnoopy wrote: »

Any help here at all please?

Last week, my partner and I reduced our package, to £58.99 a month.

This was for:

100mbps Vivid Broadband
Medium Talk Weekends Phone
Fun TV - Large
500GB Tivo - with monthly fee

I own the account for my mother, who has the following:

70mbps broandband
Medium talk weekends phone
Large TV
V+ HD box - the old Samsung one.
£70 a month

I started chatting to them today and was advised that due to having an old box, they wouldn't change my package, until I take a Tivo for free. Plus £14.99 activation fee. Well, that isn't free is it.

I asked, why should I pay that, if your system says I must have it and there is nothing wrong with my box, that I do not want to change? They couldn't answer it.

I called them and stated what had happened.

They advised me of this: At some stage in the next year, all older boxes will be phased out and services will start to not work on the older boxes. Then people will need to call in for a Tivo and will have no choice but to pay the £14.99 activation fee.

To me, that is outrageous. You either don't pay it and pay full price for no on-demnad services and so on, or you do pay it. Of course, you could cancel.

But surely this isn't right?

If they aren't supporting older boxes now, why should we have to pay when we don't want it?

As it stands, I'm still paying around £10 a month more, for a lesser service than I get at my house.

They make me sick. Truly sick.

Move with your wallets and go elsewhere

theshoefairy

I'm now into my 30 days cancellation period and still haven't had a call from them. I was ecpecting one but now I'm not so sure. I have been with VM for over 15 years! It seems loyalty really does count for nothing. I was worried bout moving to Sky but now I don't really care. I am not sure what they could offer me to make me stay anyway.

Sambella

I had the Big Kahuha at £72 . Contract ended in May.

Now I have -

Tv M ( plenty for me)
Vivid 200 (son is a huge data hog)
Talk weekends
12 month contract
£5 loyalty discount for 18 months
£49.99 which will increase in November by about £3

I think next year I'm going broadband only and going freeview or SkyGo.

c_smith

theshoefairy wrote: »

I'm now into my 30 days cancellation period and still haven't had a call from them. I was ecpecting one but now I'm not so sure. I have been with VM for over 15 years! It seems loyalty really does count for nothing. I was worried bout moving to Sky but now I don't really care. I am not sure what they could offer me to make me stay anyway.

They will, be patient.

jimmynoon

Hello,

I originally took up the SKY deal posted on here originally, having been with Virgin for a few years now. I already had a very good deal with virgin media, but the price hikes where taking there toll.

I was paying £69.48 a month (going up to £73.48 in November) for:
XLTV
200mb Broadband
Weekend Calls
extra normal box in Kids room.

Then I gave them my notice and was going to move to SKY on the recent MSE, however, I do like the internet with virgin so never really want to leave, then a week later retentions rang up.

They offered me a brilliant deal, I met them half way and got rid of the kids tv box, and since bought them a now tv box so they have iPlayer and Youtube in there room which they love.

Deal is:

£46 per month
XLTV
100mb Broadband
Weekend Calls

So buy changing my package slightly, I'm saving a whopping £27.48 a month over 12 months (£329.76 a year). They essentially offered to pay my line rental for a year and gave me a loyalty discount. Then the amount goes up to £52 a month plus line rental, but then I'll be out of contract.

happy_2008

Had the same phone call I have every year with Virgin whereby they claim to offer me a good deal but in reality the price is worse than new customers. Argued with the lady that Virgin were prioiritising new customers over existing ones which she clearly denied until I worked out the numbers