Add your feedback on energy supplier Iresa

Catwoman16

I signed up to Iresa on 4th November 2016 and they still haven't sent final meter readings to my previous provider so I now have two accounts open! It is electric only and they say I started with them on 20th December and have requested meter readings for the last two months. I cancelled my direct debit after the first month due to seeing bad reviews for them and them taking so long to initiate the transfer. I have since sent several emails, to which they have not responded from over a week ago. They do not have a telephone number to contact them on.their website. I wish I had never bothered! I do not recommend them at all.

System

I have noticed that people 'tweeting' seem to get a response.

grahamh123

Telephone number is 01157270982
good luck with that.

Darlington_Pam

exactly the same for me, electric set up first with nothing showing on gas, gas went through approx a week later.

DonnySaver

Yesterday I received 2 letters from British Gas (who I've switched from) saying that they have increased my direct debit.

Like others on here, I'm now paying 2 lots of direct debits out - 1 set to British Gas and 1 set to Iresa.

Will British Gas also be charging me on their STANDARD tariff ?? (was previously on the MSE Collective fix 2017).

System

DonnySaver wrote: »

Yesterday I received 2 letters from British Gas (who I've switched from) saying that they have increased my direct debit.

Like others on here, I'm now paying 2 lots of direct debits out - 1 set to British Gas and 1 set to Iresa.

Will British Gas also be charging me on their STANDARD tariff ?? (was previously on the MSE Collective fix 2017).

It depends on when you applied to switch. The losing supplier has to be notified by the Network that a switch is in progress within 20 days of the end of your contract. Unlike most suppliers, Iresa takes no switching action for the first 14 days. I suspect that you are alright and BG should revert your tariff once it receives the appropriate Network notification.

haddock22

I signed up on 2 feb and electricity went through on 22 feb but still no signs of gas as yet.Should i be worried?

System

haddock22 wrote: »

I signed up on 2 feb and electricity went through on 22 feb but still no signs of gas as yet.Should i be worried?

They do say 30 days from application (14 days cooling off plus 16 days). IGT gas transfers can take longer. A simple way of checking is to check whether your old online gas account has been locked.

lisaweirl

Hi

On 2nd February 2017 I requested of Iresa a switch of electricity supply from Eon, asking for it to be done on or as soon after 24th February as possible, having been advised by a generic energy switch organisation that it normally takes three weeks so don't put your order in until the beginning of February.


On 17th February I got an email from Iresa stating that I would be transferred with next 14 days. I wrote back reiterating that I wanted to waive the cooling off period and be connected to them on 24t fb or soon after. No reply.

So there was no indication from Iresa that anything was amiss. On 24th February I emailed Iresa to verify all was on track. They said that they hadn't done anything because they didn't have my MPAN number (which was optional on the application form). I sent that to them within the hour and have been chasing them ever since.

Here's a copy of their emails to me: Hi Lisa,
Thank you for your email. I had a better look at your account and it appears we haven't started supplying electricity to your property. we require your MPAN number which can be found on a previous bill.
please accept my apology for any inconvenience this may have caused.

Then on 1st March:

I am very sorry about the delay getting a response to your email. We have had a sudden upturn in the amount customers who have expressed an interest in joining Iresa. Which has impacted on our performance. We have now made changes that going forwards will minimise customer waits for calls to be answered and for replies to customer emails.


The transfer has failed due the meter details not being supplied in time. This means that EON is still your supplier. I am very sorry for this but if still wish for us to supply the property could you please reply to this email and we will attempt to take the supply.


I still haven't had confirmation that they are willing to supply me even though they have taken first payment. Every time I try to call them in customer services I am 32nd in the queue so put the phone down. When I try calling Sales it states I am first in the queue but I end up putting the phone down after 15 minutes because no one answered. So currently on a standard tariff and tearing my hair out.

Does that help?

lisaweirl

No still waiting to be connected even though I requested a switch on or near to 24th February. Completed form on 2nd February, having been told to apply three weeks ahead of wanting to be switched. Excuse that they didn't have my MPAN number which I supplied to themwithin an hour of them requesting it (my having chased for a completion date). They are now asking me whether I still want to be with them, which I have said yes to, if they can resolve quickly but no reply. Cannot get through on phone. Absolute nightmare.