Add your feedback on energy supplier Iresa

an1179

My gas switch was fine but the electric supplier objected because there was an outstanding bill of £14!!! Could not get through to Iresa on the phone held on for nearly an hour on several occassions then I sent them a message on twitter they responded within the minutes so now waiting for switch to complete

footyguy

an1179 wrote: »

My gas switch was fine but the electric supplier objected because there was an outstanding bill of £14!!! Could not get through to Iresa on the phone held on for nearly an hour on several occassions then I sent them a message on twitter they responded within the minutes so now waiting for switch to complete

Make sure you pay your Iresa bills on time and in full. They say they will apply interest at 4% above BoE rates on all amounts owed from the date the reminder is sent.

Iresa also credit check customers, so as a person with recent bad debt history that they are now aware of, they could reasonably ask you to pay a security deposit (as set out in their terms)

DonnySaver

All going well for me so far. Received an email today telling me that my Gas supply will start with them on the 9th March (8 days after my Elec supply started).

Will see if I can enter a Gas reading on the 9th ....

brewerdave

Only switching leccy to Iresa - first DD taken on 22nd Feb. and I gave reading (acknowledged) as requested on Thursday 2nd March.
The only thing worrying me at the moment, is that EON are still showing my leccy meter readings (it appears that I could still update) which suggests that Iresa have not informed EON yet.
The gas switch (to Better Energy) appears to be complete ....or at least gas supply and meter readings has vanished from EON account page.

poppellerant

I am due to complete my switch to Iresa shortly. I tried contacting them using the "Help & Support" method when logged in to their website, but have not had any response.

I've tried calling them this morning, to be told that I'm caller number 33 in the queue. After an hour, I was caller number 5. I shall try again when they are quieter.

They desperately need to employ another customer service advisor, as it's pretty obvious there is only one person manning the phones and replying to emails!

Raxiel

footyguy wrote: »

Make sure you pay your Iresa bills on time and in full. They say they will apply interest at 4% above BoE rates on all amounts owed from the date the reminder is sent.

Iresa also credit check customers, so as a person with recent bad debt history that they are now aware of, they could reasonably ask you to pay a security deposit (as set out in their terms)

They have reference to it in their T&C's , but checking my own reports with the three agencies (Via Noodle, Clearscore, & MSE) I don't have any searches from Iresa on any of them.

Whether they are just reserving the right, or they only do it for people wanting to switch from prepay to credit I don't know, but it doesn't seem to happen as a mater of course.

System

poppellerant wrote: »

I am due to complete my switch to Iresa shortly. I tried contacting them using the "Help & Support" method when logged in to their website, but have not had any response.

I've tried calling them this morning, to be told that I'm caller number 33 in the queue. After an hour, I was caller number 5. I shall try again when they are quieter.

They desperately need to employ another customer service advisor, as it's pretty obvious there is only one person manning the phones and replying to emails!

Best of luck waiting to get through to CS. If you just want to send them a meter reading then use:

Meter.readings@iresa.co.uk - along with your account number.

poppellerant

Hengus wrote: »

Best of luck waiting to get through to CS. If you just want to send them a meter reading then use:

Meter.readings@iresa.co.uk - along with your account number.

I did manage to get through again, for some reason the queue was in single figures when I tried again.

Overall, I am pretty concerned with the level of competence demonstrated by the advisor. Very poor spoken English, unable to understand me, forcing me to repeat myself. On one occasion they brought up the wrong account and gave me the full name of the account holder to confirm if I was them - a breach of the DPA right at the start of the call! :eek:

Lots of sighing and yawning throughout the call and the language / derelict / terminology coming from the advisor was very unexpected - I was not made to feel as though I was speaking to somebody professional or who cared about their job.

Overall, a very shocking experience. :eek::eek:

grumpycrab

poppellerant wrote: »

I did manage to get through again, for some reason the queue was in single figures when I tried again.

Perhaps the CEO decided to help out :eek:
My electricity transfer's stuck. Not one for the faint-hearted this lot. If you're short on patience avoid Iresa at all cost is the message here.

luckwudaveit

molerat wrote: »

Are you with an IGT as that often de-rails the process due to lots of manual / paper information transferring.

I had to look up IGT (Independent Gas Transporter). I've checked my meter number and it doesn't start with 74, 75, 76 or 77.