Add your feedback on energy supplier Iresa

brucie24

I've often found when switching that Gas takes a longer period (2 weeks on average) than Electric. Have no idea why but has happened most times I've switched. Don't panic.

Former_E.ON_Company_Representative:_Malc

Gambler wrote: »

Whilst waiting, I spoke to Eon live chat and they confirmed I would not be charged after 7th Feb so at least the switch seems to have gone through. First time I have had to contact them in 3 years, very helpful and quick!!

Just a shame they are no longer competitive.

Hello Gambler and glad our Live Chat service was useful. It’s relatively new and is proving more popular than expected. They’ve just done their 100k chat.

Sorry, though, our tariffs don't appeal.

Malc

Former_E.ON_Company_Representative:_Malc

jlfan wrote: »

I did an E.On chat and they confirmed everything within a few minutes too, like another commenter above. Just makes me doubly annoyed at E.On for being so uncompetitive and forcing me to move.

As above jlfan. Pleased our Live Chatters were able to help and sorry our tariffs weren't of interest.

jlfan wrote: »

Onward and upward. Gas now finally switched so over to E.On for the final bill and refund of credit.

Once we receive the readings, we’ll issue our final bill. The aim is to do this within 30 days of the supply end date but the actual timing depends on when we receive the readings. Also, the electricity and gas readings go to different third parties so can come through at different times. Once issued and provided you've registered with our website, you'll be able to see the final bill on your online account.

Where there's a credit balance, we'll refund this within 10 working days of the final bill. It’s a bit quicker where a Direct Debit is still open. If closed, we'll send a cheque.

Hope this helps jlfan.

Malc

Former_E.ON_Company_Representative:_Malc

youravinalarrrf wrote: »

Judging by the comments others have made re timescales I expect this will happen in the next couple of days and I should then receive my final bill from EON to complete the switching process.

As above youravinalarrrf, once we receive the readings, we’ll issue our final bill. The aim is to do this within 30 days of the supply end date but the actual timing depends on when we receive the readings. If you've an online account, you’ll be able to see the final bill on our website.

Refunds are sent within 10 working days of the final bill. It’s a bit quicker where a Direct Debit is still open. If closed, we'll send a cheque. If there's a debit balance, we'll collect this through a Direct Debit (if still open) about two weeks after the final bill. If not, we'll be in touch to ask for payment.

youravinalarrrf wrote: »

Update to the above.

I then checked my EON account (now closed) and sure enough the final bill was already there waiting for me to download and the final meter reading was estimated meaning the opening meter read I had provided to Iresa had never been passed from Iresa to EON.

As Hengus says, when amended readings are received from the third party, we show them as estimates as they're not yours or from a meter reader.

Hope this explains youravinalarrrf.

Malc

Former_E.ON_Company_Representative:_Malc

icharus wrote: »

My + 20 days with EON ends on the 27th February, so i telephoned EON yesterday and was informed that everything had been processed at their end and that my transfer date for the gas was the 16th February, BUT they were still waiting for both sets of meter readings from Iresa!
There are 4 days left before I will be swopped to the EON standard tariff, when I will be financially disadvantaged due to a belated transfer. If that happens I will obviously have to make a complaint to ofgem.

icharus wrote: »

I am going by what I was told. I specifically asked EON what would happen if they did not receive the meter readings from Iresa by the 27th February. EON said I would be transferred to their standard tariff.

Hello icharus and I agree with Hengus. If we’ve confirmed the supply end date as the 16 February, this is when the account will close. Our final bill will be up to this date and, as this has been sorted within the Price Protection window, will be based on the cheaper prices.

It’s just that it appears we’re waiting for the third party to send the closing readings. This can delay the final bill. We aim to issue this within 30 days of the switch date but the actual timing depends on when we receive the readings. Once done and if you’ve an online account, you’ll be able to see the bill on our website.

I’m sorry our advisor told you differently icharus but hope this explains.

Malc

Former_E.ON_Company_Representative:_Malc

Raxiel wrote: »

An E.ON phone rep told me that the transfer had to be completed within 20 days for the price promise to apply. It was confirmed by the E.ON rep here, as well as a read of their T&C's that he was wrong.

I wouldn't worry though. By the sounds of it, E.ON consider the actual transfer complete since the 16th. It just means the account can't be settled and final bill raised until the (third party verified) numbers are received. When they are you will still only be billed up to the reading on the 16th which is well within the 20 days and should be at your old tariff rates.

My switch was the 6th, and while I submitted readings then they didn't appear on the site until the same day E.ON contacted me to say my final bill was ready. I'd also submitted another reading on the 15th and that didn't appear until the same time.

Sorry to you, too, Raxiel. The advisor you spoke to was wrong. As I’ve posted elsewhere, the new supplier needs to contact us within the Price Protection window (open 49 calendar days before a tariff ends until 20 working days after). If they do, as it appears is the case with icharus, then the cheaper rates will apply up to the supply end date.

Sorry again for the poor information you received over the phone Raxiel. Hope this explains.

Malc

youravinalarrrf

E.ON_Company_Representative:_Malc wrote: »

As above youravinalarrrf, once we receive the readings, we’ll issue our final bill. The aim is to do this within 30 days of the supply end date but the actual timing depends on when we receive the readings. If you've an online account, you’ll be able to see the final bill on our website.

Refunds are sent within 10 working days of the final bill. It’s a bit quicker where a Direct Debit is still open. If closed, we'll send a cheque. If there's a debit balance, we'll collect this through a Direct Debit (if still open) about two weeks after the final bill. If not, we'll be in touch to ask for payment.



As Hengus says, when amended readings are received from the third party, we show them as estimates as they're not yours or from a meter reader.

Hope this explains youravinalarrrf.

Malc

Malc,

What's happens if you don't receive any meter read from the gaining supplier?

Rightly or wrongly I had assumed that EON have used an estimated reading to close my account as Iresa would not be in a position to estimate it or even have a wild guess at it - so where has this estimated reading come from?

Needless to say I have raised a complaint insisting that Iresa correct what I believe to be their error.

Raxiel

youravinalarrrf wrote: »

Malc,

What's happens if you don't receive any meter read from the gaining supplier?

Rightly or wrongly I had assumed that EON have used an estimated reading to close my account as Iresa would not be in a position to estimate it or even have a wild guess at it - so where has this estimated reading come from?

Needless to say I have raised a complaint insisting that Iresa correct what I believe to be their error.

Its the faceless third party who verify numbers by taking what you gave to the new supplier and looking at past usage and might adjust it if they think you've rounded numbers in your favour. Which is a bit insulting of course, but there are probably plenty of people who do lie. I think you can appeal if you disagree with their estimate, but since the difference is probably only pence (I think I was up about 10p when they increased my -honest- gas read by 25m³) its not likely to be worth the time and effort.

Neither E.ON or Iresa choose the figures, they just have to make sure they use the same number for closing and opening respectively.

youravinalarrrf

Raxiel wrote: »

Its the faceless third party who verify numbers by taking what you gave to the new supplier and looking at past usage and might adjust it if they think you've rounded numbers in your favour. Which is a bit insulting of course, but there are probably plenty of people who do lie. I think you can appeal if you disagree with their estimate, but since the difference is probably only pence (I think I was up about 10p when they increased my -honest- gas read by 25m³) its not likely to be worth the time and effort.

Neither E.ON or Iresa choose the figures, they just have to make sure they use the same number for closing and opening respectively.

So obviously this invisible and nameless third party is far smarter than an EON smart meter? :mad:

Methinks I smell a rat.

System

youravinalarrrf wrote: »

So obviously this invisible and nameless third party is far smarter than an EON smart meter? :mad:

Methinks I smell a rat.

It should remove all doubt from the process except for the fact that the data collectors do not have full access to the data - the losing supplier has it. When SMETS2 meters are deployed, the problem goes away. The limit on gas before a readings dispute can be initiated is a discrepancy of 125 c3Ms.