Add your feedback on energy supplier Iresa

Farway

gardner1 wrote: »

Been with them 11 months for electric no problems so far £60 in credit i give monthly readings.contract ends end of February and at the moment they are still cheapest on comparison site

Similar here, no problems at all but still undecided about moving, frying pan to fire maybe, better the Devil you know etc?

grumpycrab

Farway wrote: »

Similar here, no problems at all but still undecided about moving, frying pan to fire maybe, better the Devil you know etc?

Can you stay with them please until my move away has completed. (Wouldn't want them to go bust for a few weeks. Fingers crossed.)

poppellerant

From reading the last few pages of this thread, it seems a lot of people are jumping ship to another provider - myself included. I look forward to not having to wait in a phone queue for about 20 minutes only to speak to somebody whose accent diminishes any hope I had in getting common sense from Iresa.

I suspect Iresa's amount of customers are going to dive fairly quickly in the beginning of 2018. Let's hope this is enough to sink the ship that Iresa are sailing. :beer:

fewkeste

poppellerant wrote: »

only to speak to somebody whose accent diminishes any hope I had in getting common sense from Iresa.

Can you expand on this please? Do you mean the Nottingham accent concerns you or something else I'm not picking up on?

martyp

I'm looking at switching to Flex 5 when my Flex 4 ends on 1st March and on the renew page it suggests it would come into force when Flex 4 ends so running from 2nd March. Just wanted to check if anyone else had gone for Flex 5 and if it would apply just when Flex 4 finishes and not before as I'd like to enjoy the lower rate until the end.

I know there's a lot of dislike for Iresa on this thread but in my case the only decent saving is with Outfox the Market (about £50) and that's a variable tariff so at the moment am ok with Iresa as in my case have had better experience than two of the big six. There have been oddities in their billing but it's been accurate (electric only) and interest and direct debits have been fine. I've only contacted them a couple of times (through Facebook) and had responses back and issues resolved so for me anyway, happy to stick and just keeping track of my balance in case anything bad does happen but in the meantime enjoying paying loads less for my electricity which is my key interest.

martyp

fewkeste wrote: »

Can you expand on this please? Do you mean the Nottingham accent concerns you or something else I'm not picking up on?

That confused me as I thought all staff were in Nottingham? I have spoken to them on the phone and the person I spoke to was absolutely fine. At least had much better and more personal response and assistance than someone reading from a script in an offshore call centre like many of the big more expensive suppliers.

poppellerant

fewkeste wrote: »

Can you expand on this please? Do you mean the Nottingham accent concerns you or something else I'm not picking up on?

Gladly. I posted this some time ago:

poppellerant wrote: »

I did manage to get through again, for some reason the queue was in single figures when I tried again.

Overall, I am pretty concerned with the level of competence demonstrated by the advisor. Very poor spoken English, unable to understand me, forcing me to repeat myself. On one occasion they brought up the wrong account and gave me the full name of the account holder to confirm if I was them - a breach of the DPA right at the start of the call! :eek:

Lots of sighing and yawning throughout the call and the language / derelict / terminology coming from the advisor was very unexpected - I was not made to feel as though I was speaking to somebody professional or who cared about their job.

Overall, a very shocking experience. :eek::eek:

That ought to cover it. I am not saying every advisor is like that, as the majority of advisors that I've spoken with at Iresa are fine. There are one or two who I've spoken with on several occasions that make me question as to whether or not they should be answering the phone.

martyp

That is bad, I know someone that worked in an energy supplier call centre that lost their job over something more trivial than that so a serious training issue there or other action would probably have been taken if a manager listened to that call recording I'd imagine (if the call centre was hot on those things).

macman

If you switch to Flex5 it will only change at the end of your existing contract.
As for the accents, I think that's just Mr Oladeji pretending to be different people each time you call...

fewkeste

macman wrote: »

As for the accents, I think that's just Mr OlaIdeji pretending to be different people each time you call...

I wonder