Add your feedback on energy supplier Iresa

AllanW

I switched from E-on to Iresa in March 2017 because MSE Energy Club showed big savings. Problems started immediately after they notified me that the switch was complete ... no requests for meter readings, no facility to submit readings, previous account not closed because Iresa didn't send readings to E-on and no reply to queries. Two months later I switched again - to Bulb - because communication with Iresa was unanswered.

As part of this switch Iresa gave Bulb a closing gas reading nearly double my actual reading (supposedly supplied by me) and then billed me a ridiculous amount for usage. Now, in September, having submitted numerous messages and complaints, including writing to the Chief Executive (unanswered), I am still waiting for a final, realistic bill from Iresa.

The Energy Club again shows substantial savings by switching to Iresa; if it means yet more hassle and being over-charged because of fictional meter readings and dealing with "customer service" personnel and a Chief Executive who are clearly not interested in delivering any quality of service, I would rather pay the extra to be with a decent supplier.

Marigold123

AllanW wrote: »

I switched from E-on to Iresa in March 2017 because MSE Energy Club showed big savings. Problems started immediately after they notified me that the switch was complete ... no requests for meter readings, no facility to submit readings, previous account not closed because Iresa didn't send readings to E-on and no reply to queries. Two months later I switched again - to Bulb - because communication with Iresa was unanswered.

As part of this switch Iresa gave Bulb a closing gas reading nearly double my actual reading (supposedly supplied by me) and then billed me a ridiculous amount for usage. Now, in September, having submitted numerous messages and complaints, including writing to the Chief Executive (unanswered), I am still waiting for a final, realistic bill from Iresa.

The Energy Club again shows substantial savings by switching to Iresa; if it means yet more hassle and being over-charged because of fictional meter readings and dealing with "customer service" personnel and a Chief Executive who are clearly not interested in delivering any quality of service, I would rather pay the extra to be with a decent supplier.

Allan, that is scary. I will be watching this switch, and the whole period of supply, like a hawk. Thanks for sharing your experience.

nigelbb

It's now over a month since I moved out but I still haven't received a final bill despite providing the final meter readings. The good news is that I owe about £100 rather than Iresa owing me any money. I switched in November 2016 so perhaps their once a year bill will see me receive the final reckoning in November 2017.

Samsung_Note2

Thought id give an update on my supply...well i was initially pleased with very very low prices,then had a bit of a rough patch when switching supply from EDF.
Turns out EDF had my day rate as night rate and vice versa...two years of arguing over bills,ombudsman (they found in EDF favour despite a voice recording of EDF stating this is just wrong,you don't owe us...we owe you) this obviously effected the switch and only after switched was in resolved (nice big cheque for massive over billing plus around £1200 wiped from account)...so yes switch too longer than expected.
However everything has settled down..Iresa ask for monthly useage on gas an electricty and its a doddle to use there website,and bills every month are cheaper than anyone else ive come across.
Really cant fault the service or the price...have had long wait times on phone calls previously,but all seems good now.

One thing i would suggest for anyone with which ever supplier you have...take a photo with your phone of the meter reading,as standard it should have a time/date stamp and a photo is much strong proof of reading than simply writing it down,used it with EDF and the chap said by submitting a photo id basicly proved the case and cut short potentially weeks or months or departments/companies arguing over who was correct.

Marigold123

Samsung_Note2 wrote: »

One thing i would suggest for anyone with which ever supplier you have...take a photo with your phone of the meter reading,as standard it should have a time/date stamp and a photo is much strong proof of reading than simply writing it down,used it with EDF and the chap said by submitting a photo id basicly proved the case and cut short potentially weeks or months or departments/companies arguing over who was correct.

Fantastic piece of advice! Thank you. Quick to do and brilliant evidence in case of a dispute. Would you consider emailing the Cheap Energy Club with this tip, in case it isn't picked up from here?

nigelbb

Samsung_Note2 wrote: »

One thing i would suggest for anyone with which ever supplier you have...take a photo with your phone of the meter reading,as standard it should have a time/date stamp and a photo is much strong proof of reading than simply writing it down,used it with EDF and the chap said by submitting a photo id basicly proved the case and cut short potentially weeks or months or departments/companies arguing over who was correct.

Marigold123 wrote: »

Fantastic piece of advice! Thank you. Quick to do and brilliant evidence in case of a dispute. Would you consider emailing the Cheap Energy Club with this tip, in case it isn't picked up from here?

Isn't this what everyone does anyway? I know I do.It's so much easier than writing down the readings & keeping them somewhere safe.

Marigold123

nigelbb wrote: »

Isn't this what everyone does anyway? I know I do.It's so much easier than writing down the readings & keeping them somewhere safe.

Clearly not, hence my reply. Yes, I'm sure that once something becomes a habit it seems obvious, but unless you came out of the womb snapping away with your mobile phone, there will have been a first time you did this too. This is a forum for sharing ideas and helping others, not for telling everyone else how clever you are.

molerat

molerat wrote: »

Just had a phone call from the ombudsman. His findings are that they fell short of what is expected and required. Written apology and £75 award. Now comes the 14 day waiting period.

During the chat it transpired that maybe E.On were not totally blameless here, Iresa seem to have sent paperwork but failed to chase a response. Perhaps once the ombudsman was on their back they chased things up.

molerat wrote: »

Bill this morning. Broken down into use for each meter reading from January, the ones they bothered to use that is. All correct and up to date. Now just waiting for their response to the ombudsman findings.

E-mail from ombudsman this morning stating we have both accepted the findings and they have 28 days to implement the remedy (i.e. send me a nice letter and give me £75).

SnowMan

IRESA were given 28 days by the Energy Ombudsman to credit me with a goodwill payment of £30 and send a letter of apology after incorrectly billing me for gas and failing to respond in a timely manner to my request to be correctly billed.

IRESA have credited my account with £30 on day 28 and sent a letter of apology on day 28.

However is now nearly 9 weeks since my transfer from IRESA went ahead. There is no sign of a final bill or return of my credit.

So my credit of about £120 (plus the £30 payment) sit on my account and are not being refunded to me.

The Energy Ombudsman seems to be arguing that because they only required IRESA to credit me with a £30 goodwill payment and write a letter of apology there is no requirement on IRESA to final bill me and return my credit, although it is past the 6 week period that IRESA are allowed under OFGEM guidelines.

This is despite me saying that the outcome to my complaint that I was asking for was a prompt refund of my credit.

Please do not make the mistake of switching to IRESA.

Samsung_Note2

IRESA do have there issues...but lets face it they are seriously cheap,so everyone (ok ok lots of people) jump at the cheap deals and then they struggle.

Whilst its annoying to have to wait and sometimes things get messed up,there still a small firm that are finding there feet.

People complain about the big six as well...blimey i left British gas years ago and for roughly two years they were sending me final bills of hugely varying amounts as they simply didn't know what the true meter reading was (why oh why didn't i take a photo like i do now lol) so id owe in Febuary £100 but come March it would be £2300 then a week later £87.64 then following month £1987.59 then a cheque for £500 ish (or thereabouts) arrived and didn't bank ot for a couple of weeks just in case it was an error,ended up banking it and it cleared but still had bills coming and never the same amount.

Best bit was they even denied the cheque ever being sent as i owed them money...finally took the case to the Ombudsman and BG was told they were very naughty and close the account.

Just had a battle with EDF for 2 years...constant billing me wrong even after id send them meter readings and finally when i said i was leaving them they tried to say i owed £900 or thereabouts,despite having recordings of credits equaling £100 plus every single month due to having to phone them for several hours at a time,and an operator who went through account with a fine tooth comb clearly saying "We owe you XYZ...so why are we asking you for this amount" they still insisted they were right,took them to ombudsman and they agreed EDF were right (really what about the recording of the EDF employee stating i was owed not vice versa...she was mistaken,as EDF said so...lol).
Just to get away from them i make a final offer of 75% of the so called debt (cant leave other wise) pay and walk away....go to IRESA my current supplier and guess what...EDF the whole bloody time had my dat rate and night rate electricity the wrong way round,so guess who was right all along.

End result was nearly £1000 payed back to me and some very red faces at EDF....should have pursued them for costs and stress,but the executive team were to be fair absolutely brilliant,sadly the poo has to really hit the fan before they get involved.