Add your feedback on energy supplier Iresa

thelight

I'm wondering if there is a different way to apply to go onto their variable tariff that I am missing?

I've just visited their website and tried to apply, but the only option it gives me is the 12 month fixed deal.

molerat

Shows both for me.

macman

Why do you want to go on the SVT, since there are no exit fees on the fix?
I thought that every supplier has to offer an SVT, only if to serve as the default tariff?
My electricity account says that a bill will be generated on the 10th of each month. Nothing showing as yet.

wavelets

macman wrote: »

...
My electricity account says that a bill will be generated on the 10th of each month. Nothing showing as yet.

I'd suggest you get onto Ofgem about them!!!

Don't forget to include their terms and conditions which you agreed to abide by when you entered into the supply contract from them, which as footyguy alludes to, says:

4.1 We will send you a bill or statement at least once a year,...

http://www.iresa.co.uk/wp-content/uploads/2016/03/Iresa-Terms-and-Conditions-for-Domestic-Supply-v4.pdf

macman

Ofgem do not handle consumer complaints. I already have had a complaint against Iresa upheld by the OE: the issue now is that they don't seem to want to get involved in getting Iresa to implement the remedy.

brewerdave

If I look for a new quote for leccy ,IRESA only list the fixed deal.

footyguy

macman wrote: »

...
I already have had a complaint against Iresa upheld by the OE: the issue now is that they don't seem to want to get involved in getting Iresa to implement the remedy.

Sounds like you possibly need to follow the complaint procedure against the OS.

And/Or simply start legal procedings againsst the supplier, and simply cite the resolution the OS came up with (and you presumably accepted)

molerat

brewerdave wrote: »

If I look for a new quote for leccy ,IRESA only list the fixed deal.

Just tried it - dual fuel fixed and variable, elec fixed only.

Raxiel

Well, I've not had any major problems with Iresa myself, but I've started a switch back to E.ON.

Hoping I don't get messed around with the transfer or the refund of about £50 in credit for each fuel.

If it goes smoothly, I wouldn't rule out switching back in a year if the price was right. If it goes smoothly.

JaneBear

I switched to Iresa on a fixed dual fuel deal. So far, so good - no problems. Regular emails asking for meter readings and confirm direct debit payments going out. Sometimes their website isn't responsive but other than that I'm glad I risked the move to Iresa.