Add your feedback on energy supplier Iresa

Kim_13

Switched Dad to them a few months ago, so far nothing to his disadvantage to complain about. They sent him an email saying they process meter readings once they are validated, most are but sometimes they reject them and can't comment on why individual readings are rejected; something along those lines. They then threw out the gas reading for no reason (it was the first one and consistent with the closing reading from his previous supplier.)

I was expecting to have to look for a mistake in the gas bill, having read some posts here. But so far, no bill! (Other than adding interest onto his credit balance.)

That said, their website is painfully slow on Dad's computer (7 years old but nothing else is THAT slow.) I put his readings in using my phone and it operated like a normal website.

grumpycrab

Kim_13 wrote: »

they process meter readings once they are validated,...
their website is painfully slow

Meter reads should only be validated (by 3rd party) once every 6 months (I believe); if a reading isn't accepted, in my view, its just because of Iresa's carp computer.

Some recent changes mean the web site is super speedy at present AND meter reads are being accepted without any issues; if you have no gas meter reads on account then keep trying; and make sure you're familiar with the start (of Iresa contract) meter reads.

philng

Personally I have had no issue with Iresa since switching in March as has my mum.
We are enjoying (still) the cheapest energy on the market & receiving interest on credit balances.
I submit readings as requested and although not always updated quickly this is to Iresa disadvantage as means we earn more interest on higher credit balances. Latest readings are now up to date.
Admittedly have not had to contact Iresa yet.

oldfella

switched to them in mid April. No problems though first gas bill has only just arrived. They seemed to have fixed the calorific value issue, at least it seems just about right to me. So super cheap and no issues, never had to contact them.

icharus

I switched from Iresa in May. The receiving company have confirmed they are supplying the gas from 29 May. Due to Iresa's spurious transfer objection the electricity transfer did not change over until 17 June. I raised a complaint with Iresa concerning their objection to transfer, which they acknowledged and said had been passed to a team for investigation on 1st June. I have heard nothing since.

Despite submitting meter readings on the due date I did not receive a bill for May. As I am in sufficient credit I cancelled the direct debit after the electricity transfer date.

Iresa requested meter readings a few days ago which I have ignored, because I am no longer supplied by them. Shoud I have provided readings?

Can I assume that I need do nothing else, as I submitted on request, final readings to the receiving supplier? I simply wait until the receiving supplier and Iresa sorts it all out.....or not in the case of Iresa!!

DonnySaver

Iresa now telling me my account has been closed and my direct debits stopped. However, they appear to have generated 2 bills spanning the same period. Therefore it looks like I've been charged twice!
Just want this nightmare ending ...

Jeremiah_Pariah

I switched from British Gas to Iresa fixed charges with fixed monthly DD in Feb this year.

Electricity took 10 days longer to switch than gas.

Don't really know why that should be as I was switching both G and E from BG to Iresa.

Both supplies have been constant with no interruptions. Bills go out as normal. No problems.

They have recently changed their website to a new portal. The old one is still up and running.

Their latest request for a meter reading to be put on my account web page failed, because the new portal window would not accept any characters. But the old one still worked, so I submitted my readings, and it appeared to work.

For customer service they encourage you to use their ticketing system. But there are other contact methods which I have not tried yet.

These ticketing systems, I have usually found work well.

However, I have 2 open tickets. One is mid May with no answer.

They sent a guy unannounced to read my meters while I was out. He left a note explaining. He asked me to put the meter readings on a sticky note on the window, which I did.

Don't see the point of this. Post it on your account web page. Post it on your window for a meter reader. What's the difference? There is still no verification. Bit of a waste of time sending him I think.

But all in all no complaints yet.

DonnySaver

DonnySaver wrote: »

Iresa now telling me my account has been closed and my direct debits stopped. However, they appear to have generated 2 bills spanning the same period. Therefore it looks like I've been charged twice!
Just want this nightmare ending ...

I've actually had 2 refunds from them now. However, my Elec is -£11.44 and my Gas is +£11.44. On top of that they've taken another direct debit from me for £68.64. Couple that with the £72 that E.ON have taken and it's now a very expensive month for me! :mad:

System

DonnySaver wrote: »

I've actually had 2 refunds from them now. However, my Elec is -£11.44 and my Gas is +£11.44. On top of that they've taken another direct debit from me for £68.64. Couple that with the £72 that E.ON have taken and it's now a very expensive month for me! :mad:

If you are 100% happy that the account has been closed then just invoke the DD Guarantee with your Bank and ask for the payment to be reversed.

Savershaver

Agree.

From our own experience have felt this way too about the change in MSE and that MSE used to be on our side.

Switched on reading MSE pros n cons re;Iresa which appears on the MSE website.
Now switched again...away from Iresa.

Have been stung couple more times lately using MSE recommendations (and our own choice). But when have reported/raised awareness to MSE via Twitter = nothing.

World over it's all about the £$.

Have also used MSE Resolver too which has turned out to be a meaningless entity other than it endorses MSE Resolver.

adamh87 wrote: »

Thanks for the link, have deleted.

I did read this yes, but I use MSE, like many people do, because I assume (obviously have made an as$ of myself in this instance) there a level of journalistic diligence has been done before products are presented to customers.

I'm a little disappointed MSE/MSM is happy to use consumers as test bunnies to see whether or not businesses like this are kosher.

I now have to spend time chasing up Iresa for money owed (probably with the Energy Ombudsman's help at this point) because of the visibility that company gained from this website.

As long as Iresa has paid MSE though I suppose that's all that matters...