iD Mobile Network - Any Good?

EmmaC_2

d123 wrote: »

Here's the relevant section of the terms



Found here: https://www.idmobile.co.uk/legal/terms-and-conditions

The 30 day notice period was included in the final direct debit amount. It's the random unexplained £27 that is the problem ........... no matter, she will just pay it

d123

EmmaC wrote: »

The 30 day notice period was included in the final direct debit amount. It's the random unexplained £27 that is the problem ........... no matter, she will just pay it

How much was the usual monthly bill?

idmobile

Hi Emma, we are sorry to hear your friend has experienced these problems when cancelling her account. As you have already been advised, when you request to disconnection the account there is a 30 day cancellation period, if the direct debit has been cancelled before the final payment then there may be an outstanding balance. If you need any help you can always contact our Social Media Team who will be more than happy to look into this for you.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Phildave

I am really suprised that MSE do not look more fully into companies before recommending them.......
I read their recommendation for a (low user) Sim only deal at £5.00 pm for 250 mins, 5000 texts & 1.5 GB data and decided to go with them. What a mistake. As MSE were recommending the deal I assumed that the company could be trusted - what I should have done was checked their Facebook Page (pages and pages of complaints) and certainly their feedback/Score on TrustPilot. They have so much bad feedback it is unbelievable with an appalling TrustPilot score of 1.1 out of 10. I also now know why their customer service has such bad feedback.
id-mobile state that any porting request (transfer old number) requested by 18:00 will be carried out following day - not so. Customer Service say it takes 48 hours (not inc weekends) .Made the mistake of joining id-mobile last Thursday so as I requested it Thursday morning it will not be done until Monday.
Not so - idmobile Customer Support told me it was because I hadnt altered my settings when I contacted them to complain. This apparently turned out to be rubbish so contacted them again. Number has not been ported - but because now it is in the hands of "Tech support" it could take a further 5 days. I will not bore you with even more details but needless to say things are slowly getting worse, I am getting nowhere and I still have no service.

Phildave

I am really surprised that MSE do not look more fully into companies before recommending them.......
I read their recommendation for a (low user) Sim only deal at £5.00 pm for 250 mins, 5000 texts & 1.5 GB data and decided to go with them. What a mistake. As MSE were recommending the deal I assumed that the company could be trusted - what I should have done was checked their Facebook Page (pages and pages of complaints) and certainly their feedback/Score on TrustPilot. They have so much bad feedback it is unbelievable with an appalling TrustPilot score of 1.1 out of 10. I also now know why their customer service has such bad feedback.
id-mobile state that any porting request (transfer old number) requested by 18:00 will be carried out following day - not so. Customer Service say it takes 48 hours (not inc weekends) .Made the mistake of joining id-mobile last Thursday so as I requested it Thursday morning it will not be done until Monday.
Not so - idmobile Customer Support told me it was because I hadnt altered my settings when I contacted them to complain. This apparently turned out to be rubbish so contacted them again. Number has not been ported - but because now it is in the hands of "Tech support" it could take a further 5 days. I will not bore you with even more details but needless to say things are slowly getting worse, I am getting nowhere and I still have no service a week later

mobilejunkie

Are you going to have the same rant every day?

Browntoa

looks like it .....


merged threads again

idmobile

Hi Phildave, sorry to see that you're unhappy due to a porting issue that you've encountered. You may also contact us on our Social media sites where we deal with any other queries or complaints.
Trustpilot provides equally low scores for most mobile networks unfortunately however if you can contact us on Facebook or Twitter we can investigate your situation and try to help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Frozen_up_north

Support by Facebook and Twitter :rotfl:

Glad I'm not with them

HarryNewsome

I bought a pay monthly sim from idmobile 2 weeks ago and everything seemed to be going fine, I receive numerous emails saying my account has been setup, email regarding my first monthly bill and to download their app etc.

After 2 weeks of waiting for my sim card to arrive (and money has been taken from my account by iD Mobile) I contacted their customer support to see why my Sim Card was taking so long. I received an email saying

"I had a look at the account and I see there was a disconnections request placed on the account. There is no further details regarding the order."

I replied thinking there was some sort of mixup and asked them to rectify it but after numerous messages back and forth they are refusing to give me any details regarding the account (even proof I canceled my order) and won't let me speak to a manager. Anything I reply to them just seems to be ignored and I am getting no where with them.

Any advice would be greatly appreciated.