Bought 2 wardrobes from Hammonds Furniture & wished I hadn’t big problems

norwichmanneil

two day after the final response Hammonds have sent me a "Notice before proceedings in the count courts". They have given me until the 9th June (7 days) to pay the remaining money or they will take proceedings against me. What should I do.

tomtontom

norwichmanneil wrote: »

Sadly removing the separator will also also require two new side d!cor panels as the new ones will have to be 20mm longer. I also do not have the specialist tools to neatly cut the items.

I have paid 80% of the wardrobe costs just for them to do the work. I don't want to give them any more money as they have been a nightmare.

How much would the specialist tools cost, and the decor panels? If you're willing to compromise (not ideal, but you want a resolution), is this something you could suggest to them?

lincroft1710

Either pay up or start preparing a good defence as to why you do not owe them the money.

norwichmanneil

I find hammonds unbelievable. They forgot to take the extra £100 off my bill they offered in the fastest final response. (I could fix the wardrobes myself, find the parts ect but is this what they should be doing? The materials are not that expensive as the d!cor panels are small, it the time I would spend doing something they should have done in the first place. How much can i reduce the bill for he hassle they have caused me.

tomtontom

norwichmanneil wrote: »

I find hammonds unbelievable. They forgot to take the extra £100 off my bill they offered in the fastest final response. (I could fix the wardrobes myself, find the parts ect but is this what they should be doing? The materials are not that expensive as the d!cor panels are small, it the time I would spend doing something they should have done in the first place. How much can i reduce the bill for he hassle they have caused me.

I expect any discount would be conditional upon you agreeing to close the matter. If they take it to court they'll be looking for the full amount.

Have you asked them if they will provide you with the parts you would need? How much would the cutting tools cost, is there no one you can borrow them from?

If the £200 discount offered will cover your expenses in resolving the problem then I'd take it. It looks like they are going to fight you on this, and it is by no means certain that you would win in court. If it is going to cost more than £200, then come up with an estimate of cost and go back to them with it.

norwichmanneil

I still have the ombudsman to go to. Rather get my money back.

Silver-Surfer_2

norwichmanneil wrote: »

I still have the ombudsman to go to. Rather get my money back.

I bet your summons will arrive first.

norwichmanneil

It a bit depressing that Hammonds can get away with behaviour.

robatwork

If you feel in the right, and lots here including me think you are, then prepare a defence and fight them. Don't try and use random newsgroup people as evidence though.

You needs pictures, plans, records of phone conversations, evidence of all their mistakes too.

Good luck.

pinkshoes

norwichmanneil wrote: »

two day after the final response Hammonds have sent me a "Notice before proceedings in the count courts". They have given me until the 9th June (7 days) to pay the remaining money or they will take proceedings against me. What should I do.

Can you just clarify: you wanted the doors to be in two pieces (so one door on top of the other), but with NO divider piece visible on the outside? (As per the plans they have drawn)

(Just checking you were not wanting one huge continuous door...)

Have you sent your own letter before action as advised?

Stop faffing about and waffling about partial refunds for inconvenience. You need to focus on getting what you paid for.

1. Get the other companies that quoted to write a statement that they could not fulfil the order as you required the doors without a divider.

2. Write a clear Letter Before Action to Hammonds, outlining all details with dates e.g. What you ordered, what was agreed, what you got...along with WHAT YOU WANT.

3. Make it clear that you will happily pay the remainder of the bill once the wardrobes have been built to specification.

4. Include a copy of both plans and a photo of what you got, showing clearly they are not the same.

5.Send with proof of postage.