Octopus Energy reviews: Give your feedback

Telegraph_Sam

I'm on a (steep) learning curve but it certainly seems worth pursuing with Octopus now that you have alerted me to it. Particularly if these tariffs still have some life in them.

[Deleted User]

masonic said:

Telegraph_Sam said:

What are these views - smart vs non-smart meters?

The infrastructure supporting non-smart meters is falling apart. The meter validation companies are incompetent and failing, causing customers to have to deal with disputes between suppliers. Late D0086 flows seem to be common. It should not take over 6 weeks to validate a meter read (and in fact the time limit is 20 working days, yet suppliers cannot follow up until the 6 week point). According to industry audits, suppliers are using 'workarounds' or accepting unvalidated CoS reads due to the failings of NHHDCs and this is unfairly impacting customers (suppliers must provide a final bill within 6 weeks), but customers have no avenue of complaint. It's a failure of regulation. The solution Ofgem seems to be going for is HHDC.

Like masonic I too am in the sink hole called a missing CoS (Change of Supplier) reading be it validated (by the NHHDC) using the customer read provided (which I provided) or a deemed read by the suppliers' NHHDC if that proves to be neccessary.  There appears to be little redress for folk in our position because they (the suppliers' NHHDC) do not have the worry of being fined if their deliberations take an inordinate amount of time.  All that happens is the customer gets left high and dry through no fault of their own.  Altough not with Octopus (I transferred to Avro in early Feb),  the fact that we can switch in a 17-21 day window but then suffer a 42 day+ delay before our accounts are fully up and running due to the performance of the system is nothing short of scandalous.  You have my sympathies.

Retired_at_55

masonic said:

Telegraph_Sam said:

I must be missing a trick somewhere. What I see is 

uSwitch Octopus 12M Fixed February 2021 v3

Eco 7 Electricity

So you don't see Electricity and then Gas under Eco 7 Electricity?

I can't see Electricity and then Gas clearly or 'Eco 7 Electricity, masonic.  When I try to enlarge the screen it is too big to let me scroll down - my lack of skill.  I tried Uswitch but the Octopus Tariff, CTM Exclusive Octopus 12 month fixed January 2021 v1 did not show up.

I tried under Octopus tariffs on the Octopus website but could not see this one.  Would it be possible to have a link to the tariff as I am very interested in asking Octopus about it as soon as possible in case it is cheaper and is withdrawn. 

Many thanks for any help.

Retired_at_55

bristolleedsfan

Retired_at_55 said:

masonic said:

Telegraph_Sam said:

I must be missing a trick somewhere. What I see is 

uSwitch Octopus 12M Fixed February 2021 v3

Eco 7 Electricity

So you don't see Electricity and then Gas under Eco 7 Electricity?

 Would it be possible to have a link to the tariff as I am very interested in asking Octopus about it as soon as possible in case it is cheaper and is withdrawn. 

Easiest thing is just ask Octopus if they will kindly change you to this tariff which is the cheapest 12 Month Fixed rate that is shown as a current tariff, uSwitch Octopus 12M Fixed February 2021 v3 

Retired_at_55

I've just sent an email to Octopus, bristolleedsfan, thank you very much.

Retired_at_55

Telegraph_Sam

For me the USwitch tariff  - see https://octopus.energy/tariffs/ - doesn't seem to offer any advantages, and the CTM Exclusive works out only fractionally cheaper than the current "default" Direct 12 M Fixed. Whereas the Tracker if it behaves itself does show savings.

bristolleedsfan

Telegraph_Sam said:

For me the USwitch tariff  - see https://octopus.energy/tariffs/ - doesn't seem to offer any advantages, and the CTM Exclusive works out only fractionally cheaper than the current "default" Direct 12 M Fixed. Whereas the Tracker if it behaves itself does show savings.

North East rates ( T.S Region)

Octopus 12M Fixed February 2021 v1  current - direct from Octopus Site
Electricity  Unit rate: 16.66 p/kWh  Standing charge: 26.48 p/day  ( £96.55  per year)

Gas          Unit rate: 2.85 p/kWh   Standing charge: 26.06 p/day    ( £95.11 per year)

                                                      Standing charge      Total           £191.66    

                      

uSwitch Octopus 12M Fixed February 2021 v3 current
Electricity   Unit rate: 15.4 p/kWh   Standing charge: 24.46 p/day  ( £89.28 per year)
Gas           Unit rate: 2.77 p/kWh   Standing charge: 21 p/day       ( £76.65 per year)

                                                       Standing charge      Total          £ 165.93

CTM Exclusive Octopus 12M Fixed January 2021 v1 current
Electricity   Unit rate: 15.33 p/kWh   Standing charge: 24.46 p/day ( £89.28 per year)
Gas           Unit rate: 2.64 p/kWh    Standing charge: 21 p/day       ( £76.65 per year)

If E 1p kwh rate cheaper - if 6000 kwh used per year =  £60 saving plus £25.73 SC saving

Telegraph_Sam

The divergence is because I believe I have got Octopus to "hold" for me their quote for "Direct 12 M Fixed"
El 15.72 / kwh 23.39 SC
G: 2.76 / kwh 17.85 SC
This is obviously now no longer the default (and may well be no longer "current")
For me (North East also) there are only a few £'s p.a. difference between this and the CTM Exclusive whilst the USwitch is about £7 p.a. more expensive. To all intents and purposes more or less identical. Whilst on current rates the Tracker could shave £50 off that - but on a variable  basis.

niktheguru

Have initiated a switch to octopus. Cant say i've been massively impressed with phone support.....got cut off before connection on 3 attempts, then on 4th attempt got through to someone. When asking what the current tracker unit rates were for my area was told "i dunno", then when asked if there was any way they could find out it was "wait until you're on supply"
Maybe was expecting more....but this was symbio levels of customer service rather than the supposed octopus!

[Deleted User]

niktheguru said:

Have initiated a switch to octopus. Cant say i've been massively impressed with phone support.....got cut off before connection on 3 attempts, then on 4th attempt got through to someone. When asking what the current tracker unit rates were for my area was told "i dunno", then when asked if there was any way they could find out it was "wait until you're on supply"
Maybe was expecting more....but this was symbio levels of customer service rather than the supposed octopus!

Tracker price links are available here:

https://www.guylipman.com/octopus/octopus_guide.html