Octopus Energy reviews: Give your feedback

Telegraph_Sam

I must be missing a trick somewhere. What I see is 

uSwitch Octopus 12M Fixed February 2021 v3

Eco 7 Electricity

and underneath that

CTM Exclusive Octopus 12M Fixed January 2021 v1

Eco 7 Electricity

followed by various business tariffs.

masonic

Telegraph_Sam said:

I must be missing a trick somewhere. What I see is 

uSwitch Octopus 12M Fixed February 2021 v3

Eco 7 Electricity

So you don't see Electricity and then Gas under Eco 7 Electricity?

Telegraph_Sam

I realize now that you can ignore the Eco 7 rates and just go by the "standard" rates instead in both cases.  But my other concern is that these tariffs may have only a week or two before being terminated and it would be a case of getting clarification from Octopus by email - easier said than done.

Umiamz

Telegraph_Sam said:

I realize now that you can ignore the Eco 7 rates and just go by the "standard" rates instead in both cases.  But my other concern is that these tariffs may have only a week or two before being terminated and it would be a case of getting clarification from Octopus by email - easier said than done.

Even if they are discontinued, you'll stay on it for the full 12 months.

masonic

Telegraph_Sam said:

I realize now that you can ignore the Eco 7 rates and just go by the "standard" rates instead in both cases.  But my other concern is that these tariffs may have only a week or two before being terminated and it would be a case of getting clarification from Octopus by email - easier said than done.

Best to just make the request to switch on Twitter, since time is of the essence. The tariff is fixed for 12 months once you are on it.

Telegraph_Sam

With Eco 7 tariffs (I don't have Economy 7) you pay the higher electricity unit price during daylight hours and the lower Eco 7 price at night time?

masonic

Telegraph_Sam said:

With Eco 7 tariffs (I don't have Economy 7) you pay the higher electricity unit price during daylight hours and the lower Eco 7 price at night time?

Each region has its own economy hours and mechanism for switching between day and night rates (e.g. meter with an internal clock, RF signal). The cheap rate is generally 7 hours from around midnight and may change when we go from GMT to BST. You need a meter that supports E7 to go on the E7 tariff, if you have a single rate meter then you'd be put on the single rate tariff.

bristolleedsfan

Telegraph_Sam  Questions/Queries that are not account related tweeted in public often get answered so quickly by Octopus Energy even on a Sunday is almost like Live Chat    Tweets with replies by Octopus Energy (@octopus_energy) / Twitter

Telegraph_Sam

masonic said:

Each region has its own economy hours and mechanism for switching between day and night rates (e.g. meter with an internal clock, RF signal). The cheap rate is generally 7 hours from around midnight and may change when we go from GMT to BST. You need a meter that supports E7 to go on the E7 tariff, if you have a single rate meter then you'd be put on the single rate tariff.

Does that mean that if I don't have an Econ 7 meter I can still use these tariffs but ignore the Eco 7 figures and just go by the standard charges (which are pitched mid way between the Eco 7 day and night costs)? But how will the system know that I don't have an Econ 7 meter and how will it know not to charge me the Econ 7 daytime rates??
More complex than I had anticipated!

masonic

Telegraph_Sam said:

masonic said:

Each region has its own economy hours and mechanism for switching between day and night rates (e.g. meter with an internal clock, RF signal). The cheap rate is generally 7 hours from around midnight and may change when we go from GMT to BST. You need a meter that supports E7 to go on the E7 tariff, if you have a single rate meter then you'd be put on the single rate tariff.

Does that mean that if I don't have an Econ 7 meter I can still use these tariffs but ignore the Eco 7 figures and just go by the standard charges (which are pitched mid way between the Eco 7 day and night costs)? But how will the system know that I don't have an Econ 7 meter and how will it know not to charge me the Econ 7 daytime rates??
More complex than I had anticipated!

It's really not complicated at all. Octopus knows what type of meter you have and your bills are based on your meter readings, which are not two rate. It is almost certain that your current tariff has an E7 version too.