Octopus Energy reviews: Give your feedback

MalMonroe

youravinalarrrf said:

Prices finally updated to October prices in the online Octopus Dashboard yesterday however prices set in In Home Device have not been updated yet and are still on Pre October prices.

How much longer before Octopus get their act together and update these?

I assume I'm not the only one?

They're very busy. It will get done. They've had a large influx of new customers as well, as other energy companies have failed and their customers have been switched to Octopus. 

Recently my correspondence to Octopus was consistently ignored until I sent an email to their CEO, Greg Jackson. 
Two hours later I received a response. And some compensation. 

So all in all, I'm quite pleased with Octopus at the moment. Although I have started now to pay on receipt of my monthly bill, which is much better for me as I don't want their bank account to be in credit and they do not penalise anyone for not paying by DD.

I think they will just credit the £67 as and when. They have the whole of October to do it so why should they pay us at the beginning of the month when they can accumulate interest on the lump sum? Not being cynical here. 

But generally I think that Octopus is probably the best of a bad bunch. There's not much to choose between any of the energy companies right now.

I've never won on their wheel spinning thing either.     

LindsayT

MalMonroe said:

So all in all, I'm quite pleased with Octopus at the moment. Although I have started now to pay on receipt of my monthly bill, which is much better for me as I don't want their bank account to be in credit and they do not penalise anyone for not paying by DD.

I did it the other way round. I was paying by debit card on receipt of bill but I'm now going with variable DD because they recently announced they will be charging a little more for paying by other methods.

MWT

MalMonroe said:

So all in all, I'm quite pleased with Octopus at the moment. Although I have started now to pay on receipt of my monthly bill, which is much better for me as I don't want their bank account to be in credit and they do not penalise anyone for not paying by DD.

If you are paying by variable DD upon receipt of bill then there will be no extra cost, but if you have switched to a standard credit account and pay by cash/cheque etc. upon receipt then you will be paying a little more than you need to if you are on the standard variable tariff.

They didn't do this originally, but have had to change due to the new Government EPG scheme.

caveat_emptor

Must say Octopus customer service was good but now poor. As I'm on a fix I need to know what the capped gas tariff is so I can decide whether to stay fixed or go capped. Have asked for info several times but have no answer. I have the electricity capped tariff, which to my surprise is different to the EPG, but no gas tariff.

SJMALBA

caveat_emptor said:

Must say Octopus customer service was good but now poor. As I'm on a fix I need to know what the capped gas tariff is so I can decide whether to stay fixed or go capped. Have asked for info several times but have no answer. I have the electricity capped tariff, which to my surprise is different to the EPG, but no gas tariff.

https://octopus.energy/blog/energy-price-cap-oct-2022/#flexibleoct22rates

Jeff_Dee

@caveat_emptor - agreed - I've had no answer to my emails after 9 days, let's hope it's just a temporary blip and their normally excellent service is resumed soon.

Consumerist

Does anyone understand the logic behind the way Octopus is implementing the £400 government help towards energy bills?

They have reduced my monthly DD by £67 and then predicted the horrendous debt which that change would generate over the next year.

Umiamz

Consumerist said:

Does anyone understand the logic behind the way Octopus is implementing the £400 government help towards energy bills?

They have reduced my monthly DD by £67 and then predicted the horrendous debt which that change would generate over the next year.

They will also be crediting your Octopus account with £67 in the next few days (according to their Twitter account).

Consumerist

Umiamz said:

Consumerist said:

Does anyone understand the logic behind the way Octopus is implementing the £400 government help towards energy bills?

They have reduced my monthly DD by £67 and then predicted the horrendous debt which that change would generate over the next year.

They will also be crediting your Octopus account with £67 in the next few days (according to their Twitter account).

It seems crazy, to me, that their "Balance forecast" doesn't factor in that £67pm credit as well.

You have to wonder what they're playing at to produce such an alarmist balance forecast.

MWT

Consumerist said:

Umiamz said:

Consumerist said:

Does anyone understand the logic behind the way Octopus is implementing the £400 government help towards energy bills?

They have reduced my monthly DD by £67 and then predicted the horrendous debt which that change would generate over the next year.

They will also be crediting your Octopus account with £67 in the next few days (according to their Twitter account).

It seems crazy, to me, that their "Balance forecast" doesn't factor in that £67pm credit as well.

You have to wonder what they're playing at to produce such an alarmist balance forecast.

There are going to be unintended consequences of implementing a change like this on virtually no notice.

Just going to have to accept a certain amount of this stuff until it all gets ironed out...