Octopus Energy reviews: Give your feedback

thelight

MarcoM said:

Mine has not been working for three weeks now, only worked for two weeks after installation.
Reported this to octopus twice and promised updates which never came.
I've decided to leave it now, I will just take manual readings as I did previously. I would not trust their logged readings anyway judging by how they messed up the installation i.e. not finishing the commissioning of the gas meter and condemning our boiler incorrectly. 

Seems like this is a common problem at the moment. Had my smart meters installed for about 3 weeks now. It took 2 weeks for electric to appear on my IHD but gas has never appeared.

I contacted Octopus and was told they were unable to access my smart meters at all and would start the process of looking into it. They also recommended giving manual readings for now.

I'll give them a month to sort it before I kick of the complaints process

Ally_E.

gt94sss2 said:

Was surprised to receive an estimated bill from Octopus today - thought they only did that if you hadn't submitted a reading for several months..

Happened to me in December and January, I delayed meter reading by 8 days in December and 15 days in January and they produced estimated bills. 

Telegraph_Sam

Do they not prompt you /  us for a reading from an analogue meter when this is due??

Umiamz

Telegraph_Sam said:

Do they not prompt you /  us for a reading from an analogue meter when this is due??

Yes, they send a meter reading request once a month if you don’t have smart meters. (Also, non-smart meters can be digital as well as analogue.)

Ally_E.

I'm waiting to hear what will happen with the fixes now the EPG gas been announced, so in the meantime I wanted to check what octopus balance forecast has to say. It suggested that my DD of £320 wasn't enough and should be raised to £430 (this came after the announcement of EPG). It predicts I'd be paying £265 in September and £711 in December. Based on my last year's usage I would pay £135 on my fix in September and £450 in December. They have a 1 year worth of usage now and I'm really surprised at how inaccurate the usage is being predicted. Based on my yearly usage and EPG (if I switched to cap) I should be paying £171 a month (I have £1,050 in credit at the moment), not £430. 

Can't wait to see what actually happens with the fixes at this point.

smjxm09

Excellent company. I had a smart meter that was dum for years yet every energy provider I used would not do a thing.  Octopus just changed the meters with no fuss.

CostaRica18

Very happy so far - they are very communicative, prompt, precise and offer good tariffs. No hesitation to recommend.

northernsparky

Transferred over to them 2 days after requesting the switch, and now after being with them for 5 days I have the Octopus Go Faster electricity tariff up and running ( I already had a Smets2 smart meter) - happy I made the decision to move 👍

Consumerist

Anyone know how t-o-u tariffs will get any benefit from the new £2,500-ish energy cap.

masonic

Consumerist said:

Anyone know how t-o-u tariffs will get any benefit from the new £2,500-ish energy cap.

I don't think anyone does, but Agile is currently capped at 35p but with a lower standing charge than the new cap, and Go/Go-Faster should work out cheaper too if you have reasonable off-peak usage. Presumably they won't be increased above the cap, given that fixed deals are effectively being subsidised above this level.