Octopus Energy reviews: Give your feedback

Umiamz

I asked Octopus for the appointments URL and they sent me a URL to be added to a waiting list for SMETS2. It said that I would get an email when it's my turn and would be able to arrange an appointment myself.

Is this the same URL that people have been mentioning? In my case it's a dead SMETS1 meter that needs replacing. I assume they'll probably replace everything with SMETS2 now, anyway.

youravinalarrrf

Umiamz said:

I asked Octopus for the appointments URL and they sent me a URL to be added to a waiting list for SMETS2. It said that I would get an email when it's my turn and would be able to arrange an appointment myself.

Is this the same URL that people have been mentioning? In my case it's a dead SMETS1 meter that needs replacing. I assume they'll probably replace everything with SMETS2 now, anyway.

https://octopus.energy/blog/smart/

My experience of registering interest is that you will not receive any email. The whole process is totally misleading.

I waited a few months with absolutely no response from them before I finally lost patience and followed it up with customer services. I was immediately offered a number of installation dates. SMETS2 meters were installed within days.

jessmist

Hi,
Just a quick update.
Octopus can't supply me with a link so I can check for availability of meter appointments.
I'm told that's due to mine being a meter exchange from Smet1 to smet 2 meters.
So just got the same no appointments available.
I suppose going into winter Octopus won't be able to know my exact gas usage which should be an advantage.

GingerTim

MarcoM said:

Hi, 

I was currently paying 250 pounds per month dd. 

Earlier today I asked them to change to variable direct debit and now upon logging on my account it reads

You are paying a variable amount depending on your usage and

£250.00

on the 15th of each month

Have they made a mistake and they are about to charge me twice? 

I pay by variable direct debit with EDF, and mine says this - it seems to be a placeholder to say they would take X amount on a particular date each month if they don't receive a meter reading a few days beforehand. But they always get one I've always been charged the variable figure, and never charged twice.

millie

I applied to Octopus for smart meters {via the link on my account} this morning and they are coming to fit them next Tuesday morning. The problem must be in cetain parts of the country.

jessmist

millie said:

I applied to Octopus for smart meters {via the link on my account} this morning and they are coming to fit them next Tuesday morning. The problem must be in cetain parts of the country.

Yeah I think it's because I'm in a rural part of the North west

MarcoM

jessmist said:

Hi,
Just a quick update.
Octopus can't supply me with a link so I can check for availability of meter appointments.
I'm told that's due to mine being a meter exchange from Smet1 to smet 2 meters.
So just got the same no appointments available.
I suppose going into winter Octopus won't be able to know my exact gas usage which should be an advantage.

i had mine installed 4 weeks ago, they stopped working two weeks ago....reported it and asked for an update which I have still not received. For me the process has been a waste of time, add to this the fact that the meter installer condemned our gas installation incorrectly when they came to fit the meters quoting a flue spec for my boiler which is completely incorrect.

masonic

MarcoM said:

Hi, 

I was currently paying 250 pounds per month dd. 

Earlier today I asked them to change to variable direct debit and now upon logging on my account it reads

You are paying a variable amount depending on your usage and£250.00on the 15th of each month

Have they made a mistake and they are about to charge me twice? 

I've just had mine switched over to variable. The first thing they did was changed my fixed DD to £0.00, which I can now see. It's not yet showing that I'm on variable.

MarcoM

I called them and they changed it to variable, i think someone left the 250 quid by mistake when I emailed them.
I don't find that sending them an email helps much.
I have also requested a refund of all the credit they had in my account, rather the money sit in my current account and then pay what I consume.

Vegastare

Each month around 29th to 30th email from Octopus suggesting read meter.....this month nothing.

Are they hoping folk will forget or what.  Or simply like me have got the message.