Octopus Energy reviews: Give your feedback

Telegraph_Sam

I've heard it said on many occasions that if all else fails use Twitter for getting a reply from OP. I registered for Twitter some time back but have never got the hang of using it. ("Direct messaging".?)  Is there a simple idiot proof guide that someone could link me up with - via PM if you prefer - that takes one from a knowledge base of zero and assumes nothing but ends up with a communications channel that works rather than a garbage collector for irrelevant tweets (excuse my French)?

Umiamz

Incidentally, OP is usually used as an abbreviation for Original Poster, i.e. the poster who originally asked a question or made a statement in a sequence of posts. I’ve never seen it used as an abbreviation for Octopus.

Telegraph_Sam

I stand corrected. What is the correct abbreviation if any?

Umiamz

Telegraph_Sam said:

I stand corrected. What is the correct abbreviation if any?

I think it’s probably best to use “Octopus” itself to avoid confusion.

masonic

Telegraph_Sam said:

I've heard it said on many occasions that if all else fails use Twitter for getting a reply from OP. I registered for Twitter some time back but have never got the hang of using it. ("Direct messaging".?)  Is there a simple idiot proof guide that someone could link me up with - via PM if you prefer - that takes one from a knowledge base of zero and assumes nothing but ends up with a communications channel that works rather than a garbage collector for irrelevant tweets (excuse my French)?

I've used Twitter DM's to great success in the past, and would do so for this query if a timely response was needed. All you need to do is go to the Octopus Energy twitter profile and click the envelope button.

Telegraph_Sam

Is that what appears in 'Messages"?

masonic

Telegraph_Sam said:

Is that what appears in 'Messages"?

Yes that's right. After the first DM, you'll be able to message them again from there.

jessmist

Hi,
I have been with octopus for nearly 2 years now. I have found them to be excellent with any queries I've had.
The problem I have at the moment is that my old BG smet 1 gas meter display is no longer working.I can not take a meter reading.
I reported this to Octopus in the middle of July and chased it up a few times as well.
The last agent confirmed that they can not pull any data from the meter. And he said exactly  the same as the other agents that they have no available slots for the meter exchange and to check back in a months time.
Apparently the will do a average bill to work out my Gas usage once I get a new meter fitted.
I'm not sure what I can do to get the meter exchanged ?
Any advice welcome? 

Thanks 

tlcgrantham

See posts prior to yours and try a Direct Message via Twitter 

jessmist

tlcgrantham said:

See posts prior to yours and try a Direct Message via Twitter 

I have tried direct messages by twitter and just get told no available dates at the moment.