Octopus Energy reviews: Give your feedback

Spies

It's done that since the clocks went forward. 

masonic

youravinalarrrf said:

Is it just me?

When you look at your usage homepage on their website and look at the day usage tab their day has suddenly started showing the day starting at 1am and finishing at 1am the following day.

I'm pretty sure the times shown previously before today were midnight to midnight.

Their customer service response times to emails are also gradually getting longer and longer and have been unacceptable for some time.

I get the same on the website, but the app is still midnight to midnight. Perhaps they are getting ready for the clocks going back!

I made a non-urgent email query just under a week ago and have yet to receive a response. If you look at their average response times according to their website, they paint a much more favourable picture:

MWT

youravinalarrrf said:

Is it just me?

When you look at your usage homepage on their website and look at the day usage tab their day has suddenly started showing the day starting at 1am and finishing at 1am the following day.

The data is collected year-round based on GMT, it does not change when we move onto BST so you will see a difference if the time is displayed as 'local' time rather than GMT.

youravinalarrrf

Interestingly if you look at the "old consumption dashboard" link at the bottom of your usage home page the times are shown correctly as midnight to midnight.

MarcoM

Hi does octopus allow variable direct debit? 

bristolleedsfan

MarcoM said:

Hi does octopus allow variable direct debit? 

Yes.......

MWT

MarcoM said:

Hi does octopus allow variable direct debit? 

Yes, that is an option.

MarcoM

masonic said:

youravinalarrrf said:

Is it just me?

When you look at your usage homepage on their website and look at the day usage tab their day has suddenly started showing the day starting at 1am and finishing at 1am the following day.

I'm pretty sure the times shown previously before today were midnight to midnight.

Their customer service response times to emails are also gradually getting longer and longer and have been unacceptable for some time.

I get the same on the website, but the app is still midnight to midnight. Perhaps they are getting ready for the clocks going back!

I made a non-urgent email query just under a week ago and have yet to receive a response. If you look at their average response times according to their website, they paint a much more favourable picture:

Same here,  email response time nowhere near as what they advertise. 

Umiamz

MarcoM said:

masonic said:

youravinalarrrf said:

Is it just me?

When you look at your usage homepage on their website and look at the day usage tab their day has suddenly started showing the day starting at 1am and finishing at 1am the following day.

I'm pretty sure the times shown previously before today were midnight to midnight.

Their customer service response times to emails are also gradually getting longer and longer and have been unacceptable for some time.

I get the same on the website, but the app is still midnight to midnight. Perhaps they are getting ready for the clocks going back!

I made a non-urgent email query just under a week ago and have yet to receive a response. If you look at their average response times according to their website, they paint a much more favourable picture:

Same here,  email response time nowhere near as what they advertise. 

Well, those are median waiting times. I emailed Friday morning to ask about switching gas to Tracker and received a reply in less than an hour. I then asked a further question but haven’t heard anything yet…

MWT

MarcoM said:

Same here,  email response time nowhere near as what they advertise. 

I dislike using median waiting times for CS teams, it just means that half the calls received were answered in that time or less.

It tells you nothing about how long the rest took, or indeed if they were ever actually answered.