Octopus Energy reviews: Give your feedback

MarcoM

Hi has anyone here with a large credit received a refund from octopus and if so how many days was it till it reached your current account? 

youravinalarrrf

MarcoM said:

Hi has anyone here with a large credit received a refund from octopus and if so how many days was it till it reached your current account? 

On the two occasions I have requested refunds from them from the time you make the online request it has taken them a couple of days to review and authorise the request. You receive an email confirming your request has been checked and approved and telling you it should appear in your bank account in the next 3-5 working days. On both occasions the refund was in my bank account the next day.

NameWithheld

Had no problems booking a smart meter installation appointment yesterday at the first time of trying. Had a choice of 5 dates.

I applied after receiving an email saying that my current electricity meter is nearing the end of its certification period and needs replacing.

alanwsg

Earlier in this thread someone said it is possible to switch to a variable direct debit with Octopus so that you pay what you use each month.

How do you arrange this?
I've looked all over their website but can't see it anywhere, does it have to requested specially?

Umiamz

alanwsg said:

Earlier in this thread someone said it is possible to switch to a variable direct debit with Octopus so that you pay what you use each month.

How do you arrange this?
I've looked all over their website but can't see it anywhere, does it have to requested specially?

Yes, you have to ask - they don’t advertise its availability.

Telegraph_Sam

Re mtc95's:  "After the switch, Octopus were able to read the electricity meter but not gas and the IHD only updated to show the Octopus tariff for electricity.  In May, they sent an engineer who replaced the gas meter and also gave us a new IHD (IHD 6 or 7 I think).  Since then, Octopus have successfully been taking monthly readings for both gas and electricity which is progress.  However, the IHD is still only showing electricity usage.  The gas usage remains constantly on 0.  I have tried the "download your geek data" link from the Octopus site and also the Bright app but in both cases, I only get electricity data - nothing for gas."

Similar but not identical situation to my own. I've been using a smart meter for electric for months now but am awaiting an upgrade for gas.  I'm wondering if there is one law for electric and another for gas, the latter having a lower priority in the scheme of things. But then if the gas is on a fixed or capped price then I'm not going to be much the wiser for having a smart meter fitted, if I'm not fussed about taking a monthly manual gas reading and submitting it.

gt94sss2

Was surprised to receive an estimated bill from Octopus today - thought they only did that if you hadn't submitted a reading for several months..

Alnat1

If you're on SVT, maybe a nudge to get a reading in before the end of the month and the price rises?

MarcoM

Telegraph_Sam said:

Re mtc95's:  "After the switch, Octopus were able to read the electricity meter but not gas and the IHD only updated to show the Octopus tariff for electricity.  In May, they sent an engineer who replaced the gas meter and also gave us a new IHD (IHD 6 or 7 I think).  Since then, Octopus have successfully been taking monthly readings for both gas and electricity which is progress.  However, the IHD is still only showing electricity usage.  The gas usage remains constantly on 0.  I have tried the "download your geek data" link from the Octopus site and also the Bright app but in both cases, I only get electricity data - nothing for gas."

Similar but not identical situation to my own. I've been using a smart meter for electric for months now but am awaiting an upgrade for gas.  I'm wondering if there is one law for electric and another for gas, the latter having a lower priority in the scheme of things. But then if the gas is on a fixed or capped price then I'm not going to be much the wiser for having a smart meter fitted, if I'm not fussed about taking a monthly manual gas reading and submitting it.

Mine has not been working for three weeks now, only worked for two weeks after installation.
Reported this to octopus twice and promised updates which never came.
I've decided to leave it now, I will just take manual readings as I did previously. I would not trust their logged readings anyway judging by how they messed up the installation i.e. not finishing the commissioning of the gas meter and condemning our boiler incorrectly. 

MWT

mtc95 said:

Since then, Octopus have successfully been taking monthly readings for both gas and electricity which is progress.  However, the IHD is still only showing electricity usage.  The gas usage remains constantly on 0.

If Octopus are getting the readings from both meters and it is just the IHD that is not, it would suggest the meter itself is properly commissioned, you just need to get the IHD re-paired to the meter.

E-mail smart@octopus.energy and ask them to re do the IHD pairing.

Your email will go through a triage process where they may ask more questions but once it gets to the smart team it should be a quick fix.