Octopus Energy reviews: Give your feedback

Spies

I know it's got colder, but come on 

£21569 of gas in one half hour period!

Octopus have understandably contacted the DCC and are awaiting a response.

masonic

Spies said:

I know it's got colder, but come on 

£21569 of gas in one half hour period!

Octopus have understandably contacted the DCC and are awaiting a response.

No wonder wholesale prices are so high

longhill

This is mine today glad it's not just me 

MWT

There is a known problem where the meter gives a hex read error code that gets interpreted as a consumption reading, that usually results in a number over 16,000 cubic meters. 

It doesn’t affect the meter index so never gets used for billing. 

badger09

masonic said:

badger09 said:

masonic said:

badger09 said:

masonic said:

This might be of interest to anyone using Octopus for gas:

https://octopus.energy/winter-workout/

I don't know how many gas customers Octopus has, but presumably it is a small fraction of its total ~3m customers, many of whom won't sign up. So the odds of winning and share of the final pot everyone who hits their target gets might be worth the effort of signing up! Shame I don't have a gas supply.

I'm curious. What 'historical data' will be used to calculate the 'annual quantity' on which the personal reduction target will be based?

As per the T&C (my emphasis): "Entrants will have a Personal Target calculated for them by Octopus Energy, based on their “annual quantity” (or AQ) of gas as outlined in Uniform Network Code H3.2.1 (the “Personal Target”). The AQ is calculated by Xoserve and will be based on historical data, recorded before the start of the qualifying period."
You can find some information from Xoserve about how the AQ is calculated here and here.

Thanks for the links masonic. Must admit, I'm not really any wiser. I was trying to establish whether the 'historical data' would be based on the previous use in a specific property. If it is, then there's no chance of us reducing our usage below that 'historical data' since previous owners hardly ever had the CH heating on.  

My reading of it is that they will use what data they have available, so if you have only recently moved into the property you may be out of luck, but you could always sign up and then ignore the promotion if you don't get a reasonable target.

I've done just that.

We're actually trying to minimise CH usage at the moment as we almost certainly have a leak in the pipes buried somewhere, so there might be an outside chance. Trying to remain 'glass half full' after this latest, in a series of unpleasant surprises.

Spies

MWT said:

There is a known problem where the meter gives a hex read error code that gets interpreted as a consumption reading, that usually results in a number over 16,000 cubic meters. 

It doesn’t affect the meter index so never gets used for billing. 

How widespread is it? Does it only affect certain meters?

[Deleted User]

Grizzlebeard said:

Spies said:

Anyone else seeing random (massive) gas readings around midnight on their data? It's not affecting the meter reads but it's annoying non-the-less.

(picture)

I'd say reading back on the time scale it looks like the peak is about 8pm the previous evening rather than midnight.

Still a massive spike though.

If you have a L&G G470 gas meter then you may be seeing what is known as a Hexadecimal error. Although it shows on the graph, it does not affect billing.

MWT

Spies said:

MWT said:

There is a known problem where the meter gives a hex read error code that gets interpreted as a consumption reading, that usually results in a number over 16,000 cubic meters. 

It doesn’t affect the meter index so never gets used for billing. 

How widespread is it? Does it only affect certain meters?

All the incidents I've seen are from the L&G (G470) meter, but others could be affected.

Nothing to worry about though as it is only impacting on the HH data not the meter index so never gets used for billing.

Spies

MWT said:

Spies said:

MWT said:

There is a known problem where the meter gives a hex read error code that gets interpreted as a consumption reading, that usually results in a number over 16,000 cubic meters. 

It doesn’t affect the meter index so never gets used for billing. 

How widespread is it? Does it only affect certain meters?

All the incidents I've seen are from the L&G (G470) meter, but others could be affected.

Nothing to worry about though as it is only impacting on the HH data not the meter index so never gets used for billing.

Just a bit annoying when you're trying to review your usage and the real data is unreadable due to the scale.

Mine is also a L&G G470

QrizB

Spies said:

Just a bit annoying when you're trying to review your usage and the real data is unreadable due to the scale.
Mine is also a L&G G470

If you hover your mouse over the bars you should get a pop-up to say how much you used in that half hour?