Octopus Energy reviews: Give your feedback

jessmist

MWT said:

jessmist said:

 

I have just signed up for it. When do I have to upload a photo of my meter ?
I haven't got a updated smart meter yet, I'm stuck with a smet1
 

The qualifying period of the competition begins at 00:01 on Wednesday 8th December 2021 and ends on Tuesday 1st March 2022 at 23:59, you will need to update your meter reading and upload a photo at least 3 times during that period (say once a month).

The upload link is on the offer page in the FAQ section

Thanks @MWT
So does that mean I can upload the photo of my meter today and submit a gas reading as well.?

MWT

jessmist said:

MWT said:

jessmist said:

 

I have just signed up for it. When do I have to upload a photo of my meter ?
I haven't got a updated smart meter yet, I'm stuck with a smet1
 

The qualifying period of the competition begins at 00:01 on Wednesday 8th December 2021 and ends on Tuesday 1st March 2022 at 23:59, you will need to update your meter reading and upload a photo at least 3 times during that period (say once a month).

The upload link is on the offer page in the FAQ section

Thanks @MWT
So does that mean I can upload the photo of my meter today and submit a gas reading as well.?

No, it has to be done during the period of the competition, and that doesn't start until the 8th.

alanobrien

ex Avro customer not impressed with octopus so far. Getting the run around on a credit transfer issue from Avro, "not our problem"  seems to be their stance.  ok so who deals with these issues ?   I await their response.......... 

Spies

Quick question, those with smart gas meters, how does it show under your account page, mine still looks like a traditional meter where you can manually submit a reading?

QrizB

Mine looks like this (not a gas meter, sorry):

"Explore my energy use" takes me to a page where I can see my half-hourly readings.

MWT

Spies said:

Quick question, those with smart gas meters, how does it show under your account page, mine still looks like a traditional meter where you can manually submit a reading?

That would suggest that Octopus have not yet taken control of the smart meter by uploading their security certificates.

That can take a little while at times, but if it doesn't change in a week I'd suggest you email smart@octopus.energy.

MWT

alanobrien said:

ex Avro customer not impressed with octopus so far. Getting the run around on a credit transfer issue from Avro, "not our problem"  seems to be their stance.  ok so who deals with these issues ?   I await their response.......... 

Are you still waiting for your credit to transfer or are do you have an issue with the final bill calculation?

Telegraph_Sam

Re gas / Cambo oil field, as an aside I sometimes question the strength of my own and others' environmental / climate change aspirations if it did come to a Russian-inspired gas or indeed  oil shortage.

worrywart_3

alanobrien said:

ex Avro customer not impressed with octopus so far. Getting the run around on a credit transfer issue from Avro, "not our problem"  seems to be their stance.  ok so who deals with these issues ?   I await their response.......... 

it’s the process not octopus fault there is a small administration team at a defunct company that have to issue final bills and then lass all that infomation on when tonik went bust Scottish power took a year to give me my credit refund back, and that was before all these huge amounts of failures; this is avro not octopus really, octopus can’t do anything untill they have all the infomation it’s been a far better sun solr than most from what I’ve seen, what’s the actual issue?

badger09

masonic said:

This might be of interest to anyone using Octopus for gas:

https://octopus.energy/winter-workout/

I don't know how many gas customers Octopus has, but presumably it is a small fraction of its total ~3m customers, many of whom won't sign up. So the odds of winning and share of the final pot everyone who hits their target gets might be worth the effort of signing up! Shame I don't have a gas supply.

I'm curious. What 'historical data' will be used to calculate the 'annual quantity' on which the personal reduction target will be based?