Octopus Energy reviews: Give your feedback

masonic

[Deleted User] said:

masonic said:

[Deleted User] said:

Just so you know, Octopus Go Faster is deemed to be a beta tariff. For successful billing, Octopus needs access to continuous 30 minute usage data (pulled from the meter once a day).  This continues to be problematic. For example, many of us have had no daily import data for the past 6 months due to a meter firmware problem. These issues can be resolved but it can at times be frustrating. In the event that Octopus fails to retrieve your data automatically or manually then you will default to Octopus’ flexible tariff. From the terms and conditions for Go:

I hope I'm not joining that cohort of customers. I've had no new usage data through Octopus for nearly a week. I've previously had no issues other than the odd missed day which they've been able to pull manually. It prompted me to check through n3rgy and they can see all of the missing data...

Sounds like a DCC or Adapter issue. They are reports that Octopus is dealing with a number of smart meter data issues. If your statement doesn’t arrive as expected, then you may need to give smart@octopus.energy a gentle nudge. I was reading a comment on another forum which said that Octopus has not as yet been able to automate the missing data recovery process.

Thanks. I usually get in touch if there are any gaps that don't get filled in after a couple of weeks and they are usually pretty quick to manually pull these.

masonic

masonic said:

Dolor said:

Just so you know, Octopus Go Faster is deemed to be a beta tariff. For successful billing, Octopus needs access to continuous 30 minute usage data (pulled from the meter once a day).  This continues to be problematic. For example, many of us have had no daily import data for the past 6 months due to a meter firmware problem. These issues can be resolved but it can at times be frustrating. In the event that Octopus fails to retrieve your data automatically or manually then you will default to Octopus’ flexible tariff. From the terms and conditions for Go:

I hope I'm not joining that cohort of customers. I've had no new usage data through Octopus for nearly a week. I've previously had no issues other than the odd missed day which they've been able to pull manually. It prompted me to check through n3rgy and they can see all of the missing data...

It turns out this is a general problem with the Kaifa meters, which stop sending half-hourly data after a period of time. Octopus is waiting for a firmware upgrade which should fix the issue, and it should be resolved within the next month. So it sounds like some others will be affected. N3rgy also stopped receiving data after the initial pull.

[Deleted User]

masonic said:

masonic said:

Dolor said:

Just so you know, Octopus Go Faster is deemed to be a beta tariff. For successful billing, Octopus needs access to continuous 30 minute usage data (pulled from the meter once a day).  This continues to be problematic. For example, many of us have had no daily import data for the past 6 months due to a meter firmware problem. These issues can be resolved but it can at times be frustrating. In the event that Octopus fails to retrieve your data automatically or manually then you will default to Octopus’ flexible tariff. From the terms and conditions for Go:

I hope I'm not joining that cohort of customers. I've had no new usage data through Octopus for nearly a week. I've previously had no issues other than the odd missed day which they've been able to pull manually. It prompted me to check through n3rgy and they can see all of the missing data...

It turns out this is a general problem with the Kaifa meters, which stop sending half-hourly data after a period of time. Octopus is waiting for a firmware upgrade which should fix the issue, and it should be resolved within the next month. So it sounds like some others will be affected. N3rgy also stopped receiving data after the initial pull.

To paraphrase from other forums.

There has been a problem with some, not all, meters for over 6 months. The meter is returning normal index readings but with an empty XML file: the latter contains the half hour usage data that Octopus uses for billing on its time-of-use tariffs. Kaifa has produced a firmware update for its meters. Octopus has deployed this update to some customers who are paid for export as the meter only retains export data for 3 months. The deployment of the update to the other meters impacted by this problem has been delayed until the 20th September because of ongoing DCC network testing.

This problem has though shown up a key weakness in the UK smart metering system. Meter manufacturers are responsible for their own meters, and for the firmware they produce and test on the DCC Network. The time taken to resolve this issue has taken far too long.

Telegraph_Sam

Can one assume that if one's monthly bills appear to be coming through as expected then everything is OK? I don't have a Kaifa meter but I do have solar panels and it is quite possible that certain periods could register a "negative" consumption. There are periods in my statements where the consumption is regularly recorded as "0.00E+00" (I may have mis-typed this) instead of a positive value.  I can and probably will live with the current situation unless feedback from the forum suggests I do otherwise.

masonic

[Deleted User] said:

masonic said:

masonic said:

[Deleted User] said:

Just so you know, Octopus Go Faster is deemed to be a beta tariff. For successful billing, Octopus needs access to continuous 30 minute usage data (pulled from the meter once a day).  This continues to be problematic. For example, many of us have had no daily import data for the past 6 months due to a meter firmware problem. These issues can be resolved but it can at times be frustrating. In the event that Octopus fails to retrieve your data automatically or manually then you will default to Octopus’ flexible tariff. From the terms and conditions for Go:

I hope I'm not joining that cohort of customers. I've had no new usage data through Octopus for nearly a week. I've previously had no issues other than the odd missed day which they've been able to pull manually. It prompted me to check through n3rgy and they can see all of the missing data...

It turns out this is a general problem with the Kaifa meters, which stop sending half-hourly data after a period of time. Octopus is waiting for a firmware upgrade which should fix the issue, and it should be resolved within the next month. So it sounds like some others will be affected. N3rgy also stopped receiving data after the initial pull.

To paraphrase from other forums.

There has been a problem with some, not all, meters for over 6 months. The meter is returning normal index readings but with an empty XML file: the latter contains the half hour usage data that Octopus uses for billing on its time-of-use tariffs. Kaifa has produced a firmware update for its meters. Octopus has deployed this update to some customers who are paid for export as the meter only retains export data for 3 months. The deployment of the update to the other meters impacted by this problem has been delayed until the 20th September because of ongoing DCC network testing.

This problem has though shown up a key weakness in the UK smart metering system. Meter manufacturers are responsible for their own meters, and for the firmware they produce and test on the DCC Network. The time taken to resolve this issue has taken far too long.

I'm glad I'm late to the party on this one. It would have been frustrating, although provided I could continue to be billed on Go Faster via manual data pulls it wouldn't have been the end of the world. It is quite an eye opener that a problem like this could be ongoing for 6+ months!

Telegraph_Sam said:

Can one assume that if one's monthly bills appear to be coming through as expected then everything is OK? I don't have a Kaifa meter but I do have solar panels and it is quite possible that certain periods could register a "negative" consumption. There are periods in my statements where the consumption is regularly recorded as "0.00E+00" (I may have mis-typed this) instead of a positive value.  I can and probably will live with the current situation unless feedback from the forum suggests I do otherwise.

You wouldn't get a bill on a smart tariff if there was missing data during the billing period. 0.00E+00 is just zero in scientific number format, so that isn't really a problem. They should be formatting it as a decimal number though.

Telegraph_Sam

I interpret that to mean that I will continue to get "smart" bills and that they will be accurate in respect of periods of zero consumption and that where these occur I can ignore the scientific formatting.

masonic

Telegraph_Sam said:

I interpret that to mean that I will continue to get "smart" bills and that they will be accurate in respect of periods of zero consumption and that where these occur I can ignore the scientific formatting.

Yes, but if you fail to get a bill on time it may indicate there is missing data. You can use the Guy Lipman website to confirm this and email them to manually retrieve the missing data if it doesn't sort itself out.

Telegraph_Sam

Useful to know though I'd imagine that if there is a missing bill there would be bells ringing at Octopus Accounts Dept
I've never really got involved in the "alternative" sites. Does Lipman do the same as nrgy (spelling?)? Would it indeed be my responsibility to get the missing data?

QrizB

Telegraph_Sam said:

Useful to know though I'd imagine that if there is a missing bill there would be bells ringing at Octopus Accounts Dept
I've never really got involved in the "alternative" sites. Does Lipman do the same as nrgy (spelling?)? Would it indeed be my responsibility to get the missing data?

You don't send them the data, just an email to prompt *them* too get the data.

masonic

Telegraph_Sam said:

Useful to know though I'd imagine that if there is a missing bill there would be bells ringing at Octopus Accounts Dept
I've never really got involved in the "alternative" sites. Does Lipman do the same as nrgy (spelling?)? Would it indeed be my responsibility to get the missing data?

It doesn't seem to bother them at all. I've gone more than 2 months without a bill before and the only reason one got issued at that stage was because I asked them for one.

As QrizB says, the Guy Lipman website is just for you to check whether there is any missing data, not to get it. Octopus wouldn't accept a spreadsheet from you in lieu of data direct from the meter anyway.