Octopus Energy reviews: Give your feedback

[Deleted User]

Octopus has said on another web forum that it will accept gas only customers. It is a manual onboarding process so is not available through PCWs.

bristolleedsfan

spot1034 said:

If there is an avalanche of refugees from failed suppliers I'm sure there will be a bit of additional flexibility with some of the larger suppliers happy to amend their rules to suit the circumstances.

EDF, British Gas, Scottish Power, SSE have always offered gas only tariffs ( not including any current quote suspension)

savers_united

Umiamz said:

savers_united said:

QrizB said:

My electricity is with Octopus, so if Zog go under I guess I could move gas to Octopus too.

I don't think it will be a problem moving your gas to Octopus if you already have electric supply with them, the biggwr question is the tariff they would put you on, officially they only do dual fuel unless you opt for smart electric tariff. They allowed me a smart electric tariff alongside their variable gas tariff when my fix ended with them. Their fix tariffs are not the cheapest and looking at their website this morning they are not a offering the variable tariff. 

They are in my area (East Midlands):

Flexible Octopus October 2021 v1

Electricity

Unit rate:19.74 p/kWh

Standing charge:23.76 p/day

Gas

Unit rate:3.76 p/kWh

Standing charge:23.85 p/day

Is that from their quote me on their homepage or from the all tariff page? I have tried again and from their homepage only 2 tariffs are being displayed Super Green and 2 year fixed. They normally list the flexible tariff as well, but no longer doing so. So I guess you need to speak them as it cannot be done online which may mean they are not taking any new customers on their flexible tariff. 

bristolleedsfan

savers_united said:

Umiamz said:

savers_united said:

QrizB said:

My electricity is with Octopus, so if Zog go under I guess I could move gas to Octopus too.

I don't think it will be a problem moving your gas to Octopus if you already have electric supply with them, the biggwr question is the tariff they would put you on, officially they only do dual fuel unless you opt for smart electric tariff. They allowed me a smart electric tariff alongside their variable gas tariff when my fix ended with them. Their fix tariffs are not the cheapest and looking at their website this morning they are not a offering the variable tariff. 

They are in my area (East Midlands):

Flexible Octopus October 2021 v1

Electricity

Unit rate:19.74 p/kWh

Standing charge:23.76 p/day

Gas

Unit rate:3.76 p/kWh

Standing charge:23.85 p/day

I have tried again and from their homepage only 2 tariffs are being displayed Super Green and 2 year fixed. They normally list the flexible tariff as well, but no longer doing so. So I guess you need to speak them as it cannot be done online which may mean they are not taking any new customers on their flexible tariff. 

Absolutely correct, would need to contact Octopus asking if can go on tariff that is listed within current tariffs albeit not available on quote page

masonic

[Deleted User] said:

masonic said:

masonic said:

[Deleted User] said:

Just so you know, Octopus Go Faster is deemed to be a beta tariff. For successful billing, Octopus needs access to continuous 30 minute usage data (pulled from the meter once a day).  This continues to be problematic. For example, many of us have had no daily import data for the past 6 months due to a meter firmware problem. These issues can be resolved but it can at times be frustrating. In the event that Octopus fails to retrieve your data automatically or manually then you will default to Octopus’ flexible tariff. From the terms and conditions for Go:

I hope I'm not joining that cohort of customers. I've had no new usage data through Octopus for nearly a week. I've previously had no issues other than the odd missed day which they've been able to pull manually. It prompted me to check through n3rgy and they can see all of the missing data...

It turns out this is a general problem with the Kaifa meters, which stop sending half-hourly data after a period of time. Octopus is waiting for a firmware upgrade which should fix the issue, and it should be resolved within the next month. So it sounds like some others will be affected. N3rgy also stopped receiving data after the initial pull.

To paraphrase from other forums.

There has been a problem with some, not all, meters for over 6 months. The meter is returning normal index readings but with an empty XML file: the latter contains the half hour usage data that Octopus uses for billing on its time-of-use tariffs. Kaifa has produced a firmware update for its meters. Octopus has deployed this update to some customers who are paid for export as the meter only retains export data for 3 months. The deployment of the update to the other meters impacted by this problem has been delayed until the 20th September because of ongoing DCC network testing.

This problem has though shown up a key weakness in the UK smart metering system. Meter manufacturers are responsible for their own meters, and for the firmware they produce and test on the DCC Network. The time taken to resolve this issue has taken far too long.

It seems the firmware update was pushed out on 20th as planned as my smart meter managed to send Octopus some data this morning! I just need them to fill in the gap this month so that my bill can be issued (due tomorrow). It seems like they are a bit swamped with emails over the gas crisis - this is the first time I've had an autoreply from them.

[Deleted User]

masonic said:

[Deleted User] said:

masonic said:

masonic said:

[Deleted User] said:

Just so you know, Octopus Go Faster is deemed to be a beta tariff. For successful billing, Octopus needs access to continuous 30 minute usage data (pulled from the meter once a day).  This continues to be problematic. For example, many of us have had no daily import data for the past 6 months due to a meter firmware problem. These issues can be resolved but it can at times be frustrating. In the event that Octopus fails to retrieve your data automatically or manually then you will default to Octopus’ flexible tariff. From the terms and conditions for Go:

I hope I'm not joining that cohort of customers. I've had no new usage data through Octopus for nearly a week. I've previously had no issues other than the odd missed day which they've been able to pull manually. It prompted me to check through n3rgy and they can see all of the missing data...

It turns out this is a general problem with the Kaifa meters, which stop sending half-hourly data after a period of time. Octopus is waiting for a firmware upgrade which should fix the issue, and it should be resolved within the next month. So it sounds like some others will be affected. N3rgy also stopped receiving data after the initial pull.

To paraphrase from other forums.

There has been a problem with some, not all, meters for over 6 months. The meter is returning normal index readings but with an empty XML file: the latter contains the half hour usage data that Octopus uses for billing on its time-of-use tariffs. Kaifa has produced a firmware update for its meters. Octopus has deployed this update to some customers who are paid for export as the meter only retains export data for 3 months. The deployment of the update to the other meters impacted by this problem has been delayed until the 20th September because of ongoing DCC network testing.

This problem has though shown up a key weakness in the UK smart metering system. Meter manufacturers are responsible for their own meters, and for the firmware they produce and test on the DCC Network. The time taken to resolve this issue has taken far too long.

It seems the firmware update was pushed out on 20th as planned as my smart meter managed to send Octopus some data this morning! I just need them to fill in the gap this month so that my bill can be issued (due tomorrow). It seems like they are a bit swamped with emails over the gas crisis - this is the first time I've had an autoreply from them.

Email smart@octopus.energy rather than hello. Ask them to do a manual data pull and raise a statement.

masonic

[Deleted User] said:

masonic said:

[Deleted User] said:

masonic said:

masonic said:

[Deleted User] said:

Just so you know, Octopus Go Faster is deemed to be a beta tariff. For successful billing, Octopus needs access to continuous 30 minute usage data (pulled from the meter once a day).  This continues to be problematic. For example, many of us have had no daily import data for the past 6 months due to a meter firmware problem. These issues can be resolved but it can at times be frustrating. In the event that Octopus fails to retrieve your data automatically or manually then you will default to Octopus’ flexible tariff. From the terms and conditions for Go:

I hope I'm not joining that cohort of customers. I've had no new usage data through Octopus for nearly a week. I've previously had no issues other than the odd missed day which they've been able to pull manually. It prompted me to check through n3rgy and they can see all of the missing data...

It turns out this is a general problem with the Kaifa meters, which stop sending half-hourly data after a period of time. Octopus is waiting for a firmware upgrade which should fix the issue, and it should be resolved within the next month. So it sounds like some others will be affected. N3rgy also stopped receiving data after the initial pull.

To paraphrase from other forums.

There has been a problem with some, not all, meters for over 6 months. The meter is returning normal index readings but with an empty XML file: the latter contains the half hour usage data that Octopus uses for billing on its time-of-use tariffs. Kaifa has produced a firmware update for its meters. Octopus has deployed this update to some customers who are paid for export as the meter only retains export data for 3 months. The deployment of the update to the other meters impacted by this problem has been delayed until the 20th September because of ongoing DCC network testing.

This problem has though shown up a key weakness in the UK smart metering system. Meter manufacturers are responsible for their own meters, and for the firmware they produce and test on the DCC Network. The time taken to resolve this issue has taken far too long.

It seems the firmware update was pushed out on 20th as planned as my smart meter managed to send Octopus some data this morning! I just need them to fill in the gap this month so that my bill can be issued (due tomorrow). It seems like they are a bit swamped with emails over the gas crisis - this is the first time I've had an autoreply from them.

Email smart@octopus.energy rather than hello. Ask them to do a manual data pull and raise a statement.

That's exactly what I did. I guess emails to both email addresses are receiving the standard autoreply at the moment.

bristolleedsfan

I think it was Gerry who recently commented about time of use tariffs being expensive at peak time 4pm-7pm

Umiamz

bristolleedsfan said:

I think it was Gerry who recently commented about time of use tariffs being expensive at peak time 4pm-7pm

It's getting closer...

Telegraph_Sam

Must depend on the individual tariff, not all,  surely???