Iresa Limited - New Energy Company?

footyguy

Daedo17 wrote: »

I initiated a switch on 10th April but decided to stay with current supplier as I have been burnt before when switching to cheaper broadband and it was a lousy service. I sent email to Iresa on 22nd April cancelling switch. I then got an email on 24th saying it was going ahead and they were about to take direct debit. I emailed them again cancelling and saying I could not access my online account for which they had proved password. I phoned current supplier and they said NO Switch had been initiated, and there was nothing on database either. Advised to phone Iresa, which I duly did and was Caller No 26. Not prepared to wait I phoned again and chose a different number on their switchboard.
I was now No 1. I still waited 15 minutes for a reply. They agreed to cancel as this was 14th day of the cooling off. I asked for dd to be cancelled and confirmation in writing of cancellation. I will wait and see. My advice is the cheapest is not always the best.

One wonders why you even applied to switch in the first place.
You obviously didn't even get to give them a try.

Good luck!

(and I was hoping it was safe to return after the Easter school hols :cool:)

System

I have just received a response from Ofgem which I quote in part as I think that it is relevant to a number of posters;

It has been highlighted to us that Iresa has publicly (via social media) acknowledged these issues, and indicated that they would have all the corrections in place by the end of April. Please let us know if you receive a further bill that has the incorrect CV value after that time.

I confess that I haven't seen anything from Iresa - on any site - updating their March Twitter post on the subject.

youravinalarrrf

I've not seen anything posted by Iresa on any site which would confirm that Ofgem reply.

The last thing of any significance posted by Iresa relation to the CV calculation issue was the following statement which appeared on both Facebook and Twitter on the 13th March.



The subsequent March gas bills which were issued to customers on the 11th April and customers online account transaction data clearly prove that this statement was a lie.

To my knowledge nothing about Iresa having the corrections in place by the end of April has ever been posted publicly by Iresa.

It's not clear from your Ofgem quote exactly who said what to who and when.

To me it looks like Ofgem either haven't bothered to look at the social media posts made by Iresa or have misunderstood what they've been told or that Iresa are now playing for yet more time to resolve the CV issue, or perhaps Iresa have now also started lying to Ofgem? You decide which is the most likely scanario.

System

youravinalarrrf wrote: »

I've not seen anything posted by Iresa on any site which would confirm that Ofgem reply.

The last thing of any significance posted by Iresa relation to the CV calculation issue was the following statement which appeared on both Facebook and Twitter on the 13th March.



The subsequent March gas bills which were issued to customers on the 11th April and customers online account transaction data clearly prove that this statement was a lie.

To my knowledge nothing about Iresa having the corrections in place by the end of April has ever been posted publicly by Iresa.

It's not clear from your Ofgem quote exactly who said what to who and when.

To me it looks like Ofgem either haven't bothered to look at the social media posts made by Iresa or have misunderstood what they've been told or that Iresa are now playing for yet more time to resolve the CV issue, or perhaps Iresa have now also started lying to Ofgem? You decide which is the most likely scanario.

Thanks. I have challenged Ofgem to show me some evidence to support their statement. I am not holding my breath.

Raxiel

I suppose technically, if they promised the regulator they'd have it by 'the end of April' then any bills issued during April (while still having to be retroactively corrected) wouldn't contradict what they agreed.

nick_pike

Maybe there are a handful of people who have problems and they are all here.
I admit things were a bit slow at first, and I communicated with them and replies took a long time. But I needn't have bothered. It all became sorted eventually anyway. Probable took a month or two. BTW, gas details can be held-up as they come from a third party, nothing to do with IRESA
Looks to me that people are moaning about things that will be sorted, give them time, or even making stuff up. My account is all normal and I'm paying much less than most for the same energy. I've just done a comparison with MSE who have a new collective (I have used before) and IRESA are still the cheapest.
Some here seem to hate IRESA with a vengeance and are almost wishing IRESA's demise. If you don't like them, just go with someone else. There are enough of them. It's like you are trying to encourage the rest of us to abandon them I wonder why?
This thing with a multiplier of 11. I couldn't be bothered to read all the posts. Is your bill 11 times higher? The multiplier is to convert the meter reading in cubic meters to kWh for pricing.
Closing new customers, according to the Telegraph is to allow IRESA more resources to deal with customers. Hardly anything to panic about. Most communications with them, as I have found with experience, are totally unnecessary.

System

nick_pike wrote: »

Maybe there are a handful of people who have problems and they are all here.
I admit things were a bit slow at first, and I communicated with them and replies took a long time. But I needn't have bothered. It all became sorted eventually anyway. Probable took a month or two. BTW, gas details can be held-up as they come from a third party, nothing to do with IRESA
Looks to me that people are moaning about things that will be sorted, give them time, or even making stuff up. My account is all normal and I'm paying much less than most for the same energy. I've just done a comparison with MSE who have a new collective (I have used before) and IRESA are still the cheapest.
Some here seem to hate IRESA with a vengeance and are almost wishing IRESA's demise. If you don't like them, just go with someone else. There are enough of them. It's like you are trying to encourage the rest of us to abandon them I wonder why?
This thing with a multiplier of 11. I couldn't be bothered to read all the posts. Is your bill 11 times higher? The multiplier is to convert the meter reading in cubic meters to kWh for pricing.
Closing new customers, according to the Telegraph is to allow IRESA more resources to deal with customers. Hardly anything to panic about. Most communications with them, as I have found with experience, are totally unnecessary.

I am pleased that you are happy with Iresa. If you cannot be bothered to read the previous posts then clearly you accept that every bill that comes from a supplier is correct. Sadly, this hasn't been the case. The 'multiplier' is what Iresa uses to convert the volume of gas that enters your property into kWhs. You are billed in kWhs so it is important that the multiplier is correct. The multiplier that Iresa has been using is incorrect. Ofgem banned the use of fixed multipliers in 2014 and instituted a system whereby all suppliers are required to use the AVERAGE daily calorific value for your supply region as recorded by the National Grid. During the past 5 months, my regional daily calorific value has been in the range 38.8 to 39.6 with an average of 39.4. Iresa has been using a higher fixed calorific value which leads to over charging. I have now been with Iresa for nearly 6 months and I have yet to get a correct gas bill, and I have only had one!

If that is 'moaning' then I plead 'Guilty - Mi Lud'. I can assure you that nobody is making anything up and Iresa has admitted on Social Media that it has problems complying with this aspect of Ofgem policy. If Iresa cannot comply will all its Supply Licence obligations, then Ofgem has a duty to revoke its Supply Licence. Other suppliers would expect nothing less.

Al_Ross

Has anyone with Iresa getting gas bills.They keep telling me the readings I give them fail,even though they are correct.I've only had my first reading accepted and none for the following four months after.

System

Al_Ross wrote: »

Has anyone with Iresa getting gas bills.They keep telling me the readings I give them fail,even though they are correct.I've only had my first reading accepted and none for the following four months after.

No. I have just had a single bill for Dec/Jan that used an incorrect supply start date, meter reading and CV. The system accepted my meter reading at the end of last month but so far they haven't yet asked for one for April. I will attempt to send them in a few days time.

molerat

nick_pike wrote: »

Maybe there are a handful of people who have problems and they are all here.
I admit things were a bit slow at first, and I communicated with them and replies took a long time. But I needn't have bothered. It all became sorted eventually anyway. Probable took a month or two. BTW, gas details can be held-up as they come from a third party, nothing to do with IRESA
Looks to me that people are moaning about things that will be sorted, give them time, or even making stuff up. My account is all normal and I'm paying much less than most for the same energy. I've just done a comparison with MSE who have a new collective (I have used before) and IRESA are still the cheapest.
Some here seem to hate IRESA with a vengeance and are almost wishing IRESA's demise. If you don't like them, just go with someone else. There are enough of them. It's like you are trying to encourage the rest of us to abandon them I wonder why?
This thing with a multiplier of 11. I couldn't be bothered to read all the posts. Is your bill 11 times higher? The multiplier is to convert the meter reading in cubic meters to kWh for pricing.
Closing new customers, according to the Telegraph is to allow IRESA more resources to deal with customers. Hardly anything to panic about. Most communications with them, as I have found with experience, are totally unnecessary.

Maybe things will be sorted but 3 months in and my electric only account is still not set up correctly. I am not unduly worried yet as they are the cheapest but it still should not take them this long to get an account working, even ExtraEnergy got that bit right.

The 11 multiplier is not the correct way of converting to kWh, it is only to be used as the back of a fag packet conversion for estimating your bill. There is a set method laid down in the licencing conditions that all energy companies must adhere to and Iresa have totally ignored this, seemingly not having a system set up that can actually calculate it correctly.

The fact that you are in a queue of 50 to speak to someone and they fail to respond to e-mail queries does set alarm bells ringing about the resilience of the company. In a time of rising wholesale energy costs having to pump additional money into the running of the company without the ability to generate new income again is a cause for concern.