car lease company sent wrong car

motorguy

How would your child feel if you gave them a significant present - which they were immensely proud of and had showed to all their friends - only to be told they werent going to be able to keep it an it had to go back?

Or your wife for that matter? You spend several thousand say, on a really nice ring and give it to her and it turns out the shop gave you the wrong one and they want it back in lieu of a lesser one?

OR, you buy your wife a new car, it arrives, delivered, covered in bows, shes impressed, loves it, tells all her friends, then six weeks later the dealer is on the phone saying they gave you the wrong spec car and they want it back?

Would your wife - and you - for that matter, not be horrified?

motorguy

Personally, the O/P needs to take some ownership here for this mess. In no way did they not "spot" the spec difference as its very obvious.

I can very much imagine had it turned up as a Pop instead of a Lounge model, it would have take some .0005 seconds before the O/P was on the phone.

As such and given the above, personally, i'd have sucked up the extra £20 a month and have said nothing to the daughter.

motorguy

robbies_gal wrote: »

the car wont last 6 weeks after shes passed her test-waste of money

Thats a very poor attitude and not called for.

Though it does bring up an interesting point - O/P make sure you have RTI insurance on the car. If its ever, god forbid, written off the insurance company will pay out market value at the time, which may not necessarily cover the cost to replace the car for the leasing company.

I would advise that to anyone who is leasing / PCP deal or even straight finance.

AdrianC

motorguy wrote: »

How would your child feel if you gave them a significant present - which they were immensely proud of and had showed to all their friends - only to be told they werent going to be able to keep it an it had to go back?

Or your wife for that matter? You spend several thousand say, on a really nice ring and give it to her and it turns out the shop gave you the wrong one and they want it back in lieu of a lesser one?

OR, you buy your wife a new car, it arrives, delivered, covered in bows, shes impressed, loves it, tells all her friends, then six weeks later the dealer is on the phone saying they gave you the wrong spec car and they want it back?

Would your wife - and you - for that matter, not be horrified?

There's a difference here, of course.

The difference is that what's being offered is not a lesser item than was ordered. It is exactly what was originally ordered - in replacement for the superior item which was supplied in error.

The supplier have acknowledged that the error was theirs, and have offered a compromise whereby the OP - who really should have noticed the error immediately - pays half of the (relatively nominal, compared to the overall price) difference.

burlington6

Silver-Surfer wrote: »

So if they'd sent you a model down you'd be happy to accept their mistake?

Well summed up. Double standards by the great British public once again.


You knew the spec difference OP, you just thought you'd try it on.

I don't blame you for giving it a go, but at least be honest about it.

Any future insurance claims won't cause you a headache though now the truth has come out

motorguy

AdrianC wrote: »

There's a difference here, of course.

The difference is that what's being offered is not a lesser item than was ordered. It is exactly what was originally ordered - in replacement for the superior item which was supplied in error.

The supplier have acknowledged that the error was theirs, and have offered a compromise whereby the OP - who really should have noticed the error immediately - pays half of the (relatively nominal, compared to the overall price) difference.

Yes absolutely. Just like in the examples i used if you bought a particular item, but a "better" one was delivered instead.

And personally i'd take that compromise offer.

motorguy

bearcat16 wrote: »

What you have there is an ungrateful brat.

I'm taking exception to this - on what basis do you know shes an ungrateful brat?

My sons previous g/f got a Fiat 500 on a similar scheme by her parents for her 18th too. Now, whilst personally i wouldnt have done it their view was that it allowed her the independence to drive to and from uni in comfort and relative safety, rather than rely on public transport, particularly on winter evenings.

For all the amount it cost them per month they were happy to pay it.

Given the tyrade you came out with, what you clearly have, is a chip on your shoulder.

tidds

I understand this is a money saving website, but I am genuinely 'horrified' at some of the attitudes people have. The post from bearcat16 is the only horrific thing on this thread, entirely uncalled for and as motorguy said - absolutely a chip on a shoulder scenario.

burlington6

tidds wrote: »

I understand this is a money saving website, but I am genuinely 'horrified' at some of the attitudes people have. The post from bearcat16 is the only horrific thing on this thread, entirely uncalled for and as motorguy said - absolutely a chip on a shoulder scenario.

It hasn't been a money saving forum for a while.

Every few posts seem to be about how to scam a company out of money whilst acting all innocent.

bearcat16

This thread has become highly entertaining. I especially like the way I'm being accused of having a chip on my shoulder because my parents raised me to be grateful for gifts, especially expensive ones.

Perhaps through general use, the meaning of the word 'horrified' has somehow become diluted over the years. But not by THAT much.

Horrified means literally "filled with horror", also frightened, scared, terrified, petrified and terrorized.

Now honestly, is that reaction appropriate in an 18 year old who has just been told that the incredibly expensive and generous gift from their parents is the subject of an error and instead they will be getting a slightly less luxurious, but still incredibly expensive and generous gift? I mean, the sheer bone-chilling HORROR of it! The UN should be involved to prevent this kind of suffering, surely!

"she doesn't want to give the car back" the OP said.

That attitude, sorry to break it to you, is brattishness. Pure and simple.

Of course, anyone would be a little disappointed, that is to be expected. "Well, it's a shame, but I still have a brand new car!" is what most non-brat 18 year old kids would think, I'm pretty sure of that.