one of our party cant go - holiday is fully paid but still having to pay more again?!

pompeyrich

Savagirl wrote: »

The terms and conditions copied from Hays website:

If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements). We may collect this on their behalf and you also must pay us any applicable administration charges.

So who then is the supplier? the hotel? Its not through a tour operator.

Also taken from their website:

When making your booking we will arrange for you to enter into a contract with the supplier (tour operator/airline or other supplier) named on your booking summary.

Savagirl

pompeyrich wrote: »

Also taken from their website:

When making your booking we will arrange for you to enter into a contract with the supplier (tour operator/airline or other supplier) named on your booking summary.

Just the name of the hotel and the flight operator on the booking. No t & cs for either.

So where is the surcharge going?
(or rather would be going- if it was going to be paid)
cos I think he might be delayed and miss the flight or something

pompeyrich

Savagirl wrote: »

Just the name of the hotel and the flight operator on the booking. No t & cs for either.

So where is the surcharge going?
(or rather would be going- if it was going to be paid)
cos I think he might be delayed and miss the flight or something

I have no idea, sorry. It doesn't make sense to me, although I can sort of understand how it's happened, it still seems wrong in my opinion.

Have you asked Hays for an explanation?

Again from their T&Cs:

The supplier's Terms & Conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. Please ask us for copies of these if you do not have them.

Savagirl

pompeyrich wrote: »

I have no idea, sorry. It doesn't make sense to me, although I can sort of understand how it's happened, it still seems wrong in my opinion.

Have you asked Hays for an explanation?

Again from their T&Cs:

The supplier's Terms & Conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. Please ask us for copies of these if you do not have them.

Thats exactly how we feel.
The only explanation they could give was 'its because its so close to the departure date'
He has emailed asking for copies of T&Cs just out of curiosity.
As I say we know what will be happening, but I just feel that its so wrong, and some poor unwitting person may end up having to pay a charge like this.:(
Fortunately he hadn't said for definite whether the other person was going to be able to go or not.;)

leylandsunaddict

So it's a flight plus not a package? which may make a difference. You need to get a copy of the accommodation suppliers T&Cs either direct from them, or from the agent.

duchy

leylandsunaddict wrote: »

So it's a flight plus not a package? which may make a difference. You need to get a copy of the accommodation suppliers T&Cs either direct from them, or from the agent.

They don't need to do anything !

The flights are booked - the hotel is booked.
They leave everything exactly as it is .

If on the day one person doesn't show up.....then the other three travel. By your logic if Mr No show broke down on the way to the airport or woke up too sick to travel on the day then the tour operator would be demanding more money before the other three could travel - which is of course absolute nonsense.

No doubt you'd also argue that if you buy a return flight with no intention of using the return sector you would be refused boarding too even though it's often much cheaper to buy a return than a single on some routes !

Really it's no wonder people shy away from booking packages and opt for modular travel . I worked for many years as a travel agent and it's such a shame how far the industry has fallen in recent years. Really specialist markets apart (and maybe some all inclusives) I fail to see why anyone would book a package through a travel agency if they have access to the internet themselves.

Savagirl

leylandsunaddict wrote: »

So it's a flight plus not a package? which may make a difference. You need to get a copy of the accommodation suppliers T&Cs either direct from them, or from the agent.

That's what we have done.
Just out of curiosity really.

Savagirl

duchy wrote: »

They don't need to do anything !

The flights are booked - the hotel is booked.
They leave everything exactly as it is .

If on the day one person doesn't show up.....then the other three travel. By your logic if Mr No show broke down on the way to the airport or woke up too sick to travel on the day then the tour operator would be demanding more money before the other three could travel - which is of course absolute nonsense.

No doubt you'd also argue that if you buy a return flight with no intention of using the return sector you would be refused boarding too even though it's often much cheaper to buy a return than a single on some routes !

Really it's no wonder people shy away from booking packages and opt for modular travel . I worked for many years as a travel agent and it's such a shame how far the industry has fallen in recent years. Really specialist markets apart (and maybe some all inclusives) I fail to see why anyone would book a package through a travel agency if they have access to the internet themselves.

It is totally nonsensical, which is why we couldn't believe they were even trying to do it!
Can kind of understand the repricing of a room as single occupancy BEFORE full payment, but they have full payment already :mad:
The conclusion we reached was the same....what exactly is the agent s job?
Unfortunately hubby is old school and likes to book in a shop. He thought it would give him peace of mind LOL.
I haven't used an agent myself in 11 years.
Doubt if either of us will ever use one again now.
I am angry about the situation because some poor old biddy without internet could be in this situation- 'Joyce cant go on the knitting trip....that'll be another 300 quid please madam' :mad: and the poor thing would be forced to pay up!!!

Moto2

Savagirl wrote: »

It is totally nonsensical, which is why we couldn't believe they wer 'Joyce cant go on the knitting trip....that'll be another 300 quid please madam' :mad: and the poor thing would be forced to pay up!!!

Oh, it's worse than that
Not only does Joyce have to pay up for not going, so does everyone else that has the audacity to know her.

TAs used to be OK, now they can't see past their T&Cs and procedures, they surely must still have a use? ... for he life of me, I can't think what it is though.

duchy

I occasionally mystery shop travel agents and the level of service and knowledge is dire.

The last one (a well known chain) I was sat with a very young agent who was clearly out of her depth whilst at the next desk the manager and a senior (middle aged) member of staff were chatting audibly about their boozy Saturday night plans and ignoring this lass keep trying to catch their eye for help. It was woeful.